HEATHER PALIOTTI

PO Box ***

Newport, RI *****

401-***-****

acqf06@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Loyal team player with strong work ethic and ability to problem solve. Highly skilled communicator with expertise and significant accomplishment in property management, productivity, and profit. Exceptional organizational abilities.

PROFESSIONAL EXPERIENCE

Your Errand Girl LLC, Newport, RI

Personal Assistant, Executive Assistant June 2013- Present

Provide personal assistant services to executives and clientele

Provide rental management for seasonal and yearly properties

Establish and secure vendor contracts

Train new staff; supervise and manage staff

Sort and distribute mail., Review and pay all bills on a timely basis.

Maintain phone systems, answer phones, retrieve and pass on phone messages

Plan and set up functions and meetings

Schedule travel arrangements

Provide and perform property management services

Obtaining several (always at least 3) bids & negotiating contracts for lowest bid in best interest of owner

Coordinate & set up events

Worked at coordinating House Staff

Supervision of Annual Cleanings

Answer and screen phone calls

Calander management

Coordinate caterers & review contracts and bids for both catered and non-catered events

Storage and maintenance of all seasonal decorations and display items as needed

Purchase and preparation of all gift items as needed

Schedule florists for timely arrangements and decorations when needed

File and organize of important papers and documents, maintain files and shredded documents

Coordinate and supervise single family homes with painting, carpet and tile replacement, maintenance, cleaning, initial and final inspections; successfully remain within established budget guidelines

Establish and maintain successful client relationships on a day-to-day basis

Manage property capital improvements and oversee projects through completion

Picerne Real Estate Group, Warwick, RI

Residential Property Manager September 2004-May 2013

Perform daily managerial responsibilities for hundreds of apartment units at multiple properties

Establish marketing plans to promote apartment communities and evaluate market competition

Train new office staff; supervise and manage staff of 10 sales and maintenance employees

Develop new leasing consultants into top sales professionals; coordinate and redesign training

Interview prospective leasing and maintenance candidates on regular basis

Coordinate and supervise apartment turnover, including painting, carpet and tile replacement, maintenance, cleaning, initial and final inspections; successfully remain within established budget guidelines

Establish and maintain successful client relationships with outside vendors on day-to-day basis; negotiate price quotes and contracts

Manage property capital improvements and oversee projects through completion

Evaluate credit reports of prospective tenants, review and approve rental applications, monitor completion of corresponding paperwork

Resolve resident problems and conflicts with exceptional customer service

Complete weekly and monthly performance, occupancy and availability reports for each property

Plan and prepare annual property budgets

Review and process property invoices with extreme attention to detail; identify and resolve billing errors

Collect and process rental payments from residents

Track and maintain minimal property delinquency

Continually inspect properties, recording and reporting deficiencies to maintenance staff

Attend court for eviction proceedings

Acquire and maintain working knowledge of Fair Housing and Rhode Island Landlord Tenant laws

Maintain 98% occupancy; awarded Assistant Manager of the Quarter, 2007

Leasing Consultant/Sales February 2004 – August 2004

Conducted tours of model apartments and vacant units for prospective customers

Traveled to local businesses to promote apartment communities

Closed leasing transactions, processed applications and qualified prospective residents

Typed and administered leases and created/updated resident files

Managed database of pertinent resident information and updated regularly

Composed notices and correspondence to residents with strong attention to detail

Posted rental payments and made bank deposits daily

Coordinated and supervised several resident functions throughout the year

Acted as Property Manager for two months during change in management; performed duties of Assistant Manager and Property Manager, promoted to Property Manager

Named Leasing Rookie of the Quarter, 2004

Maintained 57% closing ratio for leased apartments throughout Rhode Island portfolio

Bank Boston, Lincoln, RI

Human Resources Representative 1999-2002

Advised current and retired employees on benefits programs including 401(k), health, and dental plans

Performed new hire orientation

Assisted with training of new employees

Prepared information packets and assisted with on-site employee benefit seminars

EDUCATION

Rhode Island College, Providence, RI

Bachelor of Science in Business Management

Graduated -1998

COMPUTER SKILLS

Proficient in Yardi Property Management, Word, Excel, PowerPoint and Microsoft Publisher and all social media.

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