Respected HR,

Greeting for the Day!

It is with great interest that I have come to know from some reliable sources about the job opening in your esteemed organization. Further, my resume is enclosed herewith for your reference.

Review of my credentials will confirm that I am capable of serving as the catalyst for achieving objectives and organic growth through effective contributions. I possess over 9+ years of experience in Concept Framing, Implementation & Support of IT solutions for facilitating the corporate growth.

I am presently associated with Sharda Group of Institutions, ISSC Department as Admin L & D, Software Maintenance Engineer.

My goal is to transit my enthusiasm, creativity & experience into a position, where I continue to provide the strategic and tactical leadership for valued customers / users satisfaction and structured growth of organization. I am certain that my presence in your team will prove to be beneficial.

As such, I would welcome an opportunity to speak with you for next move.

Thanking you.

Sincerely,

Burhan Kaifi

0091-963-***-****

BURHAN KAIFI

Permanent Address: 6C/27-A Lane No-3 Azad Nagar Khandari Agra-2

t+919634236261t+919********* t acqevs@r.postjobfree.com

PROFILE

Concept Framing, Implementation & Support of IT solutions to facilitating the corporate growth. Manage and Lead the projects and team with diverse technical background.

Good communication skills, enriched with logical reasoning.

Technically sophisticated & result driven Professional, with an experience of 9+ years, currently associated with Information Services & Support Center of Sharda Group of Education as Software Maintenance Engineer, focus on achieving efficient results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. delivering simultaneous projects on time

Key Area:

1.IT Service Delivery & Support Operations

2.IT Infrastructure Management

3.Customer / User Relationship Management

4.Time Management

5.ERP module deployment and Training, operation Mgmt

6.Communications Management

7.Cross-functional coordination for IT Project Execution & Implementation

8.SLA Management (Dialer, Servers, Desktops, Laptops, Printers & Networking devices)

9.Contract Negotiation & Management

10.Vendor & Asset Management

11.Team Lead IT Help-desk.

12.Technical Trainer

Skill Set:

1. Language : C, core java, php (core) SQL.

2. Database: SqlServer, Mysql, Foxpro, Oracle 9i.

3. System Administration:

a) Linux: problem / user Mgmt., Hardening, FTP, HTTPD, NFS, DNS, DHCP, qmail, C-Panel updates, Virtualization (veritas, xen), raid, redhat LVM

b) Windows: 2000/2008 User Mgmt., FTP, Website Hosting, DNS, domain, patch Mgmt, Cent. Antivirus, Virtualization (vmware), AD, IIS,

4. Open Source: Network monitoring tool (Nagios), Bandwidth monitoring Tool (MRTG).

5. Learning & Management: (Moodle), structuring, Administration, Customization, User Mgmt., Updations, reports, problem Mgmt.

6. Network: Network designing (Core, distributed), Maintenance, defining structure in co-ordination with management and given policies, VPN, firewall policies, routing, ofc maintenance.

7. Site Monitoring: DVR, IP Camera.

CAREER SUMMARY

Presently associated as Admin L & D, Software Maintenance Engineer in ISSC Department at Sharda Group of Institutions, UP (May 2010 to Apr 2015)

ISSC is an IT incubation Centre Oriented on Corporate Service Standard giving in distribution of IT services in 14 colleges in 6 campuses located at Agra, Mathura & Greater Noida

Identification, Evaluated & recommendation of suitable software applications and implementation in organization with effective training to end users under user license model.

Configuration, maintenance & up-gradation of open source application & tools.

Management & Administration of systems & server applications, updation and renewal as required.

Exposure in distribution of multimedia services through open source solutions.

Management & distribution of ERP application.

Team lead for resource mapping, Technical support and help desk monitoring for proper service distribution

Contributing for Conducting IT audit to assure the quality of services related to applications.

Coordinating with NOC operations

Asset and Vendor management with documentation.

Contributing for IT Service Delivery & mapping of Policies.

Complete configuration, framing, administration and management of Centralized Learning Management System ( Moodle )

Web Hosting administration and Management of All Web Sites of Group.

As Executive IT in Life Style International Ltd, (May-07- Apr-2010)

Responsible for complete solution and management of entire IT Infrastructure (computer hardware/ application and networks ) at store and cluster level *

Evaluation & recommendation for user application suitable for smooth functionality with valuable out come

Map business processes to selected software for analysis, design and planning, post implementation support.

Administrating, monitoring and up-gradation, configuring, scheduling, testing & troubleshooting the Servers, Connectivity and Backup to the respective exchanges.

Maintained timely MIS, reflecting the trends & developments of the company for budgetary & strategic review to enhance the business of the company.

Maintaining asset management and its procurement.

Handling data backup while writing new scripts at regular interval (poss / boss updation).

Dealing with vendors for hardware, software requirements and ensuring timely delivery

Time to time updation in point of sale application in fulfillment of customer need and business demand.

Complete administration of BOSS server and stock management for store, cluster requirement *

As Executive IT, Kaushal Automation IT Services & Consul.( Mar-05- Apr- 2007 )

Managing customer help-desk, call forwarding to service engineer by evaluation of issue raised by customer, Interaction with clients to analyze requirement and service / application need.

Monitoring customer feedback and service quality / gaps.

Handling L2 level technical leads for desktop and web application support

Ensuring time to time execution for SLA at client’s sites.

EDUCATIONAL QUALIFICATIONS & PROFESSIONAL DEVELOPMENT

M.Sc. from Sikkim Manipal University

B.Sc. from Dr. B. R. Ambedkar University, Agra

‘A’ level from DOEACC Society New Delhi

PROJECT DETAIL:

Client: Sharda Group of Institutions Project Name: Help Desk Concept Framing, Implementation & Performance Optimization Duration: Apr-13 to July-14 Project Details: Complete Help Desk implementation and resource optimization Tools & Skills Used: concept drawing, solution identification, Time, Resource & Vendor Mgmt; pricing, negotiation, marking checks for security fail-safe recovery. Role: Team Lead: Identification of resources / technology in best suited parameters of client, identification of vendor and fabrication of concept into functional model, mapping of staff and optimization of available resources for better results Team Size: 16 Including one vendor.

Client: Sharda Group Project Name: All Website Monitoring & Hosting of SGEI Duration: Feb 2013 - Present Project Details: a complete maintenance, monitoring and administration of all websites of Group, in which in-hose / vendor side development and hosting was integrated. Tools & Skills Used : Linux & Windows platform with virtualization, php, mysql. Role: Team Lead: concept framing, Identification of Vendors / right resources and liasoning with them to meet the project cost and deadline in technical aspect. Team Size: 9 including two vendors.

Client: Sharda Group Project Name: ERP Implementation Duration: May 2010 - Oct 2013 Project Details: ERP Implementation & Training (TCS ION)

and post management. Tools & Skills Used: Power Point, SQL, ms project, Windows Server. Role: Project Coordinator : analysis of requirement, identification of modules & features with proper documentation, training, query handling of end users through department coordinator for different modules. Team Size: 82 including one vendor.

Client: Sharda Group, HCST Project Name: Mail Server Duration: Nov 2011 - Dec 2011 Project Details: Internal and External Mailing Server

Tools & Skills Used: Windows Exchange Server, Hosting Role: Support Engineer : study for configurationally approach to make the concept functional at client side including virtual directory . Team Size: 4

Client: Sharda Group, HCST Project Name: Online Learning Management System Duration: July 2010 - Present Project Details: Online Learning Management and assessment solution Tools & Skills Used: Moodle, php, mysql, CSS, Hosting. Role: Project Lead & Admin: Concept framing, development / updation, clubbing seven individual institutions over web. for knowledge / concept sharing among faculties, staff and students to enhance teaching learning approach and online assessment. Team Size: 28

Certification & Trainings:

a.) ITIL v3 Foundation Certified

b). Oracle Work Force Development Program Trained

c). RHCE Trained (RHEL 6)

d). CCNA Trained

PERSONAL PROFILE

Date of Birth : 08/05/1979

Father`s Name : Mr. Atiq Ur Rehman Khan

Martial Status : Married

Nationality : Indian

Language Known : English, Hindi, Urdu

Place : Agra.

PASSPORT NUMBER : F7505406

REFERENCE PERSON:

Date: (BURHAN KAIFI)

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