Sundari Mohanram

email acqeqb@r.postjobfree.com

***, **** ****** *********, **.LAURENT, QC, H4R 0A8

cell: 514-***-****

Qualifications Summary

Award-Winning Customer Service Executive with exceptional Customer Relationship Skills.

¬ Highly personable Customer Service Professional with over 10 years of experience in energy and energy related services and products, insurance and Finance.

¬ Diverse Professional Development, including Customer Relations, Office Management, Procedures and personnel issues.

¬ Gifted Communicator with Proven ability to form strong resolution skills, with exceptional focus and follow-through abilities.

¬ Exceptional verbal and written communication skills.

¬ Efficiently schedule business and co-ordinate meetings and events.

¬ Can get things done - strong influencing skills to lead teams to get results.

¬ Ability to handle simultaneous projects and meet deadlines effectively.

¬ Skilled Communicator; able to build strong, effective rapport with diverse range of customers.

¬ Tends to set stretch goals and strives for "maximum velocity and potential".

¬ Strong credible presence/style.

¬ Excellent sense of how to nurture and guide creative people and creative processes while ensuring the business discipline and accountabilities are in place to achieve results.

¬ Excellent communicator - clearly defines objectives, practices and accountability.

¬ Disciplined, well-organized, strong planning skills, yet able to mix in creativity and innovation.

¬ Sense of urgency - "makes things happen". Role up the sleeves, high energy, enthusiastic.

¬ Strong relationship builder at all levels both internally and externally.

¬ Excellent team builder, coach, mentor (helps the team win and shares the credit).

¬ Problem solver - decisive - action oriented.

Professional Experience

Skills and Accomplishments:

Wells Fargo Financial, Winnipeg, Canada. Jan 08 – June 10

Senior Credit Manager:

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¬ Understanding client financial needs, cross-selling Wells Fargo Financial products and services.

¬ Analyze client files for sales opportunities to reach target and increase business, by providing quality service and advice to clients on Home Equity Loan, Bill consolidation Loan, Mortgage Refinancing, Personal Loan, Extra Money/Cash, insurance as appropriate.

¬ Meet or exceed personal sales objectives; track and record all sales.

¬ Develop & build customer relationships with new Wells Fargo Financial customers, identified from marketing data, and identify referral opportunities.

¬ Supporting branch operations to meet customer service requirements and resolve issues or concerns.

¬ Maintain a high quality of credit in portfolio, ensuring credit decisions(using EQUIFAX / TRANSUNION) and recommendations are in accordance with sound credit granting principles and are in accordance with Wells Fargo Financial policies and procedures.

¬ Identify opportunities for growth in other lines of business, that is referrals to Wells Fargo Financial auto finance.

¬ Maintaining the security and Compliance of customer information Takes credit applications and processes through identified procedures Keeps superior informed about any problems or issues that could impact the store operation or achievement or assigned goals.

¬ Work hard, play hard, fun to be with.

Accenture (ENMAX), Calgary, Canada Nov 05-Jan08

¬ Setting up New customer accounts for Power, Water, Sewer and Waste

¬ Doing credit check for the customers through EQUIFAX, TRANSUNION, and charging deposit based on credit hit, and applying the deposit to the final bill or when the customer is canceling the services..

¬ Warm Transferring the existing customer to water works, city of Calgary and the other departments & warm transferring the customers to support team for escalated customers, Cold transferring the existing customer to Payment arrangements. Outbound call for Bill Ready Issues.

¬ Submitting Refund request to customers. Sending Duplicate request form for the customers and/or printing Duplicate bill for the customers and mailing them to the correct address. Setting up Bank draft (automated bank withdrawal) and Budget for customers.

Technical Skills:

¬ Front End Tools: Visual Basic 4.0/5.0, Seibel, Cognos Report Studio and Crystal reports.

¬ Database: MS SQL Server, Oracle and MS Access

¬ Other Tools: MS Office, Power Point, MS Excel and Microsoft Outlook Express

Education

¬ Bachelors in Computer Applications 1995 - 1999

¬ MADURAI KAMARAJ UNIVERSITY – Madurai, India

REWARDS

¬ Selected as TOP PRODUCER FOR THE BRANCH for consecutive 6 months.

¬ Selected as TOP SHELF PERFORMER in Accenture.

¬ Selected as BEST EMPLOYEE and awarded CUSTOMER SERVICE SUPERSTAR in GE.

TRAINING

¬ Accenture: Successfully completed the Customer Service Training using BANNER and obtained 90 % in the Test.

¬ Software Technology Group (STG, India): Introduction to Business Intelligence Reporting using Cognos and crystal reporting.

STRENGTHS

¬ At ease juggling a high volume of priorities (thrives in chaos and ambiguity). .

¬ Has demonstrated a "breadth and depth" of leadership that ensures excellent practices are in place that support people development, continuous improvement and change as well as bottom line results.

¬ Environment where influencing skills are superb, Ego in balance - doesn't take things personally.

¬ Can balance the demands of evolving technology, creativity.

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