Danielle Brame

**** ****** * ** *********, GA 301*****-***-****

PROFESSIONAL EXPERIENCE

Aerotek Staffing, Atlanta, GA

Administrative Assistant 04/15 – 04/15

Data Entry, filing, entered sales orders and purchase orders into an excel spreadsheet, assisted

regional manager with administrative tasks, supported sister site with administrative support.

ADT, Aurora, CO

Field Support Representative 01/11 – 01/14

Data Entry, Provide outstanding customer service and support for ADT customers and technicians. Support technician with installation ADT security equipment, account updates, billing, confirmation and Pulse installation. Troubleshooting to provide one call resolution.

Allstate Insurance CO, Denver, CO

Office Manager/Assistant 03/10 – 11/10

Answered phones, greeted clients, processed credit card payments, customer service, customer correspondence and data entry.

LGBS, DENVER, CO

Manager 07/03 - 06/09

Manage staff of 10-12, ran inbound dialer system, statistics reports of collectors, set monthly goals, customer service internal and external, data entry, approved payment arrangements, settlements, and payouts; quality assurance, quarterly reviews and evaluations; was in direct contact with delinquent account holders, provided payoff quotes settlement on account balance, skip trace, and processed accounts for legal review.

Administrative Assistant 09/07 – 06/09

Processing payments, scanning, data entry, customer service, collections, and processed bank and wage garnishments for the department of revenue, auditing collector queue's

WYSC FINANCIAL, DENVER, CO

Collector 03/00 - 03/03

Answered and made inbound/outbound calls regarding credit card debt, medical debt, skip tracing, data entry, maintained queues of 100+ accounts.

ARTHUR ANDERSEN, LLP

Receptionist 07/99 - 05/00

Switchboard, data entry, filing, 10 key, scheduled and booked office conference rooms, greeted office visitors, Excel and word

EDUCATION

George Washington High School, 1993

Community College of Aurora, 1993-1995

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