Bryan E. Johnson

*** ****** **** * Pea Ridge, Arkansas 72751 * Phone 479-***-****

E-Mail: acqek3@r.postjobfree.com

SUMMARY OF EXPERIENCE

Cisco Certified Technician (CCT Routing and Switching) with experience repairing IBM System X servers, and IBM DS8000 Storage boxes. A Navy veteran who is loyal, reliable and works well in a team environment or independently.

PROFESSIONAL WORK EXPERIENCE

IBM - Bentonville, Arkansas 4/2013 – 2/2015

System Services Representative (Field Technician)

I was an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. I was the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. I advised clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. I also might perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. I was accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s) such as Wal-Mart, J.B. Hunt, Tyson, Arvest Bank and other IBM clients. My help desk experience I took hardware service requests for Morgan Stanley, Phillips Electronics, and Phillips Morris and created service tickets and dispatched them to field technicians.

Student (see University of Phoenix below) 9/2011 – 4/2013

United States Navy 10/2002 - 7/2012

Operations Specialist and Lead Petty Officer (LPO)

Extensive experience plotting a ship's position, heading, and speed, and operating marine electronic navigation instrumentation including radar systems. Analyzed complex situations involving ship's course, speed and battle scenarios, and resolved issues efficiently. During my last four years I was on shore duty and served as LPO for Trident Training Facility. I counseled 60+ sailors who needed assistance with job related and personal problems; coordinated the scheduling and training of nuclear power school students; served as Command Hazardous Waste Coordinator; auxiliary Security Force (supplemental police officer); Divisional Hazardous Material Supervisor; and, Divisional Safety Manager. Held Department of Defense Top Secret Clearance. Honorably discharged.

Navy and Marine Corps Achievement Medal

Good Conduct Medal

Global War on Terror Expeditionary Medal

Global War on Terror Service Medal

National Defense Medal

EDUCATION & CERTIFICATIONS

Cisco Certified Technician

IBM System X Technician

University of Phoenix - 92 hours toward BS in Information Technology/Information Systems Security 3.24 GPA.

Dallas Christian College - 118 hours toward BS in Ministry and Leadership.

Photo Intelligence School

Hazardous Material Training

COMPUTER SKILLS

Proficient in the use of Microsoft Excel, Access, Power Point, Word, and Professional Plus 2010. Experienced working with ESC+, Service Now, Service Request.

REFERENCES

Chris Carpenter (Personal )

Counselor, Meadowlake Hospital, Enid, Oklahoma

580-***-****

Al Forte (Work)

IBM System Service Representative

432-***-****

Paul White (Work)

IBM System Service Representative

479-***-****

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