Summary

• Total *+ years of industry experience with 6+ years as Business Analyst with solid understanding of SDLC.

• Performing requirement gathering, analysis, design, implementation, testing and deployment using Agile, and Waterfall Methodologies.

• Experience working in HealthCare Industry, Litigation Insurance, Digital Insurance, Education Industries & Airline Industry.

• Analytical and methodical approach to problem-solving, identifying root causes and taking corrective actions to meet long-term business and system requirements

• Experience working in complete Project Life Cycle.

• Expertise in organizing and coordinating various project meetings such as user meetings, workshop sessions, and Request for Change process.

• Worked with business stakeholders to collect and translate business needs into data and process flows.

• Experience in working with various business groups to develop and enhance existing business applications to improve process efficiency by creating as-is and To-be documents.

• Experience in capturing Business Process Modeling & Requirements with UML artifacts using tools like MS Visio and Rational Rose.

• Highly motivated team member with excellent written and verbal communication, presentation and inter-personal skill.

• Always willing and able to work in challenging and dynamic environments.

• Strong Verbal and communication skills.

• Ability to grasp new technologies and industry Business Processes quickly.

• ITIL Foundation level certified.

• PSM - Scrum.org certified.

Technical Skills

BPM Tools & Technology BPMN Standards by OMG; MS Visio 2010; UML, irise.

Testing Tools HP QTP, HP Quality Center, HP ALM.

Change Management Tool Rational Requisite Pro; Rational Clear Quest; Rational Team Concert; Rational Requirement Compose; Microsoft TFS; JIRA; Sales force Clarity.

Web Technologies HTML, XML, JAVASCRIPT,XSLT, JSP

Databases MS SQL Server, Oracle9i, My SQL; PL/SQL,SQL, SQL Server 2008

Operating Systems Win 95/98/NT/2000/XP, Window 7

SaaS CSO Dashboard and Database; Sales force

Other tools SAS Environment (Development & Testing Environment); Salesforce.com, Microsoft Dynamics CRM, ADXStudio; QIK tools; Passenger Service System (PSS); Shares; Sabre

Professional Experience

Company: Envision Aug’2013- Till Date

Client: US Airways

Position: Business System Analyst

Team Size – 15+

Jumpseat IVR (Interactive Voice Recognition)-Web Services Application

IVR – IT group is responsible to ensure that web services are up and running to support our front end customers that happen to be Pilots. Aim of this project is to create new services required to support business process. US Airways Mainline Pilot Union Contract guarantees the ability to secure a jumpseat on any American Airline flights, for the purpose of completing their job to fly from residential city to the closest hub. These reservations for a primary or alternate jumpseat are made through an IVR system.

Groups Reservations -TGM

It is one of the applications that are used in American Airlines when caller calls in to book a group of more than 8. There is special customer service that caters to this requirement. This application is more complicated compared to general reservations in airline as there is big role played by Revenue Management & Legal team. Based on FAA and ITA sometime policy changes need to happen in short span of time, which means the application needs to be upgraded and pushed to production within iterative life cycle. This lead many a times expedited process of Request for change.

• Network Optimization (NEO) Availability Calculator

• Fare Class Alignment – FCA

Currently both Legacy American Airline and US Airways maintain separate Fare class hierarchies with different alignment of classes. With the merger it is necessary to integrate both Legacy carriers onto a single hierarchy and fare class alignment, which in turn will ensure that any booking in future done for US metal or AA metal represent the same fare groups as per Revenue management team & Operation Research team. The current legacy US fare class is very different from the legacy AA and one world fare class alignment.

• Gap Analysis (Merger of AA & US Airways)

PSS (Passenger Service System) System Integration- Legacy AA & US.

Company: EDMC, Phoenix AZ Jan’2013 – Jul’2013

Position: System Analyst

Education Management Corporation is one of the largest providers of private post-secondary education in North America in terms of student enrollment and revenue. EDMC is poised for a successful future as a national leader in for-profit education.

I worked paralleling in 2 different projects one being completely in Waterfall Methodology and other in Agile Methodology.

Career Center Dashboard

Role - System Analyst

Team Size - 10

Project scope was to create a Dashboard to help Ground Campus of EDMC (The Art Institutes, Brown Mackie & Argosy University) staff and Directors to monitor student progress and help them with employment after their graduation. I worked with 3rd Party Vendor CSO (Career Services Organization) on the SaaS environment to create Dashboard to achieve the fiscal year goals and student achievement as per Gainful Employment Compliance.

Responsibilities:

• Elaboration and refinement of the project scope schedule and risks.

• Gathering Requirement for creating Dashboard in SaaS environment with 3rd Party Vendor CSO using brainstorming session with all the stakeholders.

• Analyze the tables and field values in Database and create data mapping document.

• Create business requirement document BRD and ensure approval from all the stakeholders.

• Create user stories, define task from the requirements.

• Create process flow diagrams for as is and to be for the development team and business.

• Work with technical team comprising of Web Services and Data warehousing teams to ensure smooth data transfer for one time and recurring data loads.

• Create traceability matrix document using excel to ensure that all requirements are covered.

• Create project status report and Gantt Chart using MS Project

• Analyze and capture all the To-be changes in the current business processes to include them in the end users training document.

• Conduct high level testing to ensure that the Career Center Dashboard delivers as per requirements.

• Create future phase plan for roll-out 45 different Campuses on the new Career Center Dashboard platform and created all roll-out documentations.

• Generate custom reports in the excel format from Dashboard to fulfill end users requirement.

• Export and Prioritize the enhancements in excel sheet with help from Business and update Share Point.

• Responsible to write Release notes and Release plan.

• Plan and implement Performance and Load testing on the application to optimize Dashboard and provide good user experience.

• User’s Dashboard issues are monitored and resolved through HEAT ticket tracking system.

• Review and track enhancement list for the project.

Environment: MS Word 2007,MS Excel 2007, SharePoint 2007, MS Visio 2007, HP ALM, SQL Server 2008, CampusVue User Interface, MS Project, SQL, PL/SQL.

Online Application Center- MS Dynamics CRM & ADXStudio

Role - System Analyst

Team Size - 20

This project was initiated to provide quick release using Agile Sprint Planning. The project scope is to create Online Application for students facing and Dashboard for staffs facing. Staff facing is being implemented using MS CRM to provide real time progress so that they can help clarify student issues during application process.

Responsibilities:

• Following Agile Methodology for day to day work and standup meeting.

• Analyze the current admission application process used in our Ground Campus and replace it with new online application.

• Work as a liaison between Product Owner and the Scrum Team.

• Work with Subject Matter Experts and Product Owner to gather, create, solidify/fine-tune requirements.

• Analyze what fields are impacted in the ‘As-is’ process and create data mapping document for new application.

• Document detailed requirements in form of a BRD and detailed definition/rules worksheets.

• Analyze the current business process and record business process change with new application.

• Conduct Gap Analysis.

• Create ‘as-is’ and ‘to-be’ Business process flow using Visio.

• Create user stories in Microsoft TFS and define Requirement and technical tasks.

• Create Data mapping for CRM and the backend database in excel using current knowledge of business process.

• Create user acceptance testing Plan.

• Responsible for functional and web testing.

• Analyze the right stakeholders from different groups ranging from Accounting, Legal to Ground Campuses.

• Work with support and access management team to provide better support for online application.

• Create training material to train Ground Campus Staff and Access Management team.

• Document business processes as per changes to the new application to help train end-users

Environment: SharePoint 2007, MS Word 2007, MS Excel 2007, MS Visio 2007, Microsoft TFS, HP ALM, ADX Studio, Microsoft Dynamics CRM 2011, SQL Server 2008, CampusVue User Interface, Dot Net Framework, Web sphere SOA calls, JIRA.

Company: Envision Jul’2012 – Nov’2012

Client: Scottsdale Insurance, AZ

Role: Solution Analyst

Team size: 15

Scottsdale Insurance is part of the Nationwide Insurance, one of the top 10 Insurance Companies. It is subsidiary of Nationwide Insurance and extends its service of insurance to Commercial Property Insurance, Underwriting & Auditing.

Responsibilities:

• Worked as Analyst in the Agile Standing Team

• Following Agile Methodology for day to day work and standup meeting.

• Eliciting the requirements from the Business & other Stakeholders.

• Creating backlog list for the prioritization meeting through Rational RTC.

• Facilitating the prioritization meeting to track the planned work and achieved work.

• Having 3 Amigos and Focus topics to make sure that the story and technical card can be marked with the points which refer to the number of days work dedicated to each of them.

• Facilitating 3 Amigos which helps clear understanding between the Development Lead and Test Lead to estimate effort and mark the right amount of story points to user story.

• Facilitating the meeting between the Product Owner, Business and Test team to provide the UAT setup for the end users.

• Updating storyboard and technical cards in the Rational Traceability tool RTC, RRC.

• Writing the Acceptance Criteria in form of Gherkin in Rational’s RRC so that Requirements are clearer and helpful for the Developers and testers.

• Updating Quality Center with the releases planned for each iteration

Environment: MS Word 2007, MS Visio 2003, Pencil, iRise, Rational Team Concert(RTC), Rational Requirements Composers (RRC), Gherkin, HP Quality Center, SAS, Java technology.

Company: Tek System Mar’2012 – Jul’2012

Client: Cigna HealthCare, AZ

Role: System Analyst

CAQH CORE Compliance

Cigna is a global HealthCare Company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna make this happen through a broad range of integrated Health Care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.

CAQH 5010 CORE Compliance is a Federal Compliance requirement for all the Health Insurance Companies with Cigna being top 5 compliance firm. The requirement of the project is to make sure that we comply with ICD 10 Procedure Codes, CAQH CORE Phase II & HIPAA.

Responsibilities:

• Understanding the enterprise requirement for the project applicable to AZ Medicare.

• Working with trading partners to finalize the data mapping between the 270/271 and X12.

• Coordinating with other Service Providers and Creating RTM for the requirement.

• Facilitate and initiate meetings with other Application Service Groups to make sure that all eligibility and benefits send with the right deductible to the providers and other trading partners.

• Analyze the gap between the current state and the “to-be state” & create Logical diagram for current and future state using MS Visio.

• Extensive use of Business Process Modeling Notations & Data flow diagrams to represent the flow of data from external entities into the system.

• Creating test strategy document, finalizing dates for all the test deliverables including System testing and integration testing.

• Work closely with Business and trading partners and drive them through all the Waterfall Phase from designing, testing to Release Phase.

• Making sure all the right Taxonomy & AAA error codes for the benefits are responded for the requested benefits for the Arizona Medicare members with the right verbiage.

• Work with the clearinghouses, and gateway providers to schedule monthly eligible member list.

• Test the environment to have a successful transaction.

• Analyze and document non-functional system requirements.

• Responsible for entering the test cases on HP Quality Center (QC).

Environment: MS Visio, Outlook 2003, MS Office 2003, SQL Server, EDI, X12 ASCII, Waterfall Methodology, HP QC, HIPAA, CAQH CORE Compliance 5010 & Taxonomy code.

OTHER WORK EXPERIENCES:

Asurion, Nashville, TN

Consumer Portfolio Management (CPM) Business Analyst Nov’2011 – Feb’2012

Whitmor Corporation, PA

Load Planning & Optimization Business Analyst Jan’2011 – Oct’2011

ON Semiconductor, US

Product Data Management

Business Analyst Nov’2009 – Nov’2010

Amneal Pharmaceuticals, NJ

Document Management Business Analyst Jan’2009 – Sep’2009

Zak Designs, Spokane, WA Business analyst Aug’2007 – Nov’2007

LG Soft India Pvt. Ltd., India

Distribution Connect for B2B Business Analyst

Oct’2005 – Jul’2006

Oil & Natural Gas Corporation Ltd., India Trainee/Developer Aug’2003 – Aug’2005

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