SOFTWARE QUALITY ASSURANCE TEST ENGINEER

Expert in Manual Testing 7-Year Record of Proven Results

Software Test Engineer with full system development lifecycle experience including design, development and implementation of test plans, test cases and test processes fueling swift corrective actions.

Qualifications include seven years of QA software testing experience with proven ability to partner well with Development, Project Management Office (PMO) and User Acceptance Testers (UAT) to resolve critical defects.

Credentials include a computer information sciences degree; command of various testing suites, and monitoring tools.

SKILLS SUMMARY

Test Plans, Cases and Processes Functional Requirements Defect triage

Defect/Bug Tracking QA & QC Standards Clear Quest

SQL Server 2008 HP Quality Center SSIS Package Execution

Visual Studio Siebel Requirements gap analysis

Smoke Testing UI Testing Regression & Negative Testing

PROFESSIONAL EXPERIENCE

CVS Health, Richardson, TX 02/2013 to Present

IT Quality Assurance Analyst

Served as a key member on the Clinical Applications software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards. Lead tester on the Advanced Clinical (ADVC) application.

Created and executed manual software test plans and test cases to uncover, identify and document software problems and their causes.

Conducted formal and informal design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues.

Employed a “test-to-break” approach on testing initiatives and clarified ambiguous requirements to ensure the effectiveness of all test cases.

Used HP Quality Center 10.0 to load functional requirements and test cases, execute test cases, and log and track defects discovered during QAT.

Conducted functional and regression testing for successful implementations of QA processes.

Gathered and reviewed business requirements, as entered by users onto a SharePoint, to design test cases and strategies.

Monitored daily defect report for Clinical Application QA team to ensure that opened defects were validated and closed by team members promptly. Reported to QA manager any aging defects needing to be addressed.

Performed first level system testing by coordinating with Application Development team and business users.

Used SQL Server 2008 to validate testing done on the User Interface was correct.

Created Test Summary Report detailing the results of the QAT effort for a software release.

XO Communications, Plano, TX 12/2007 to 12/2012

Software Test Engineer

Served as a key member on a software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards.

Analyzed and designed data driven tests from business requirements, software requirements, and design detail documents.

Created and executed manual software test plans and test cases to verify new functionality being added to new and existing applications worked as defined in the related functional requirements and design documents.

Used risk analysis matrix to determine prioritization of test scenarios as well as mitigation plans to utilize if problems were identified.

Performed extensive manual testing, system testing, and integration testing in Siebel 7.8, TBS, Netprov, ATS, and Singleview.

Wrote test summaries that reflected what test items were addressed and their results. The form was used in decisioning with executives on promoting the package(s) forward to deployment.

Ensured regression packets were clearly written with exact steps for future test instances.

Used high interpersonal skills professionally in order to actively communicate progress and issues that arose with development and upper management from design to deployment.

Used HP Quality Center 10.0, 11.0 for test management and IBM Rational Clear Quest to raise and track defects.

Attended daily defect calls during QAT to ensure defects found were being addressed in a timely manner to allow QAT to continue and complete on time.

XO Communications, Plano, TX 10/2005 to 12/2007

Technical Sales Coordinator

Served as an overall Subject Matter Expert for all account orders including MPLS on a Service Delivery team.

Entered account orders into the Service Delivery system(s) for voice and data services, validation of technical designs for multi-level services, and coordination with Service Delivery and Revenue Assurance teams to ensure timely and accurate network implementations and accurate billing.

Reviewed and verified all complex, strategic account LINX and IPS orders from Technical Consultants before entering the information into Service Delivery system(s).

Ensured that paperwork was in compliance with established platform guidelines.

Entered and processed orders in Service Delivery provisioning systems, Siebel 7.8 and TBS.

Assisted training department in the training of other Technical Sales Coordinators on entering MPLS orders into the TBS Service Delivery System.

Received a Top Pit Crew Member Award in October 2007 from the Denver Sales Office for supporting fellow Technical Sales Coordinators learning how to provision MPLS orders in the TBS database.

Senior Order Audit Rep

Worked as a member of the Billing Team in the creation of accurate invoices in the Singleview Billing system.

Prioritized and performed numerous tasks on customers’ accounts in the Singleview billing system in order to generate accurate invoices in a timely manner.

Reviewed and verified the PSR order in TBS matched the related LINX order information provided.

Processed moves, adds, changes, and deletions of the customer’s products and services in the Singleview billing system.

Performed update to the customer’s billing account in the company’s billing system.

Applied appropriate charges to customers’ accounts based on the type of order requested.

Received the Team Rock Award 6 times for processing the highest amount of invoices for a month.

EDUCATION

Bachelor of Science, Computer Information Systems

Northwestern State University, Natchitoches, LA 1997

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