Rashmi Lalchandani

Bachelor of Technology

Computer Science and Engineering 964-***-****

Uttar Pradesh Technical University acqeb0@r.postjobfree.com

Career Objective

Seeking a position to enhance my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

Professional Experience

Worked with Pine Labs (Noida) as Customer support consultant from January 2014.

Job Description :

Outbound Calls – Customer Satisfaction surveys & Feedback, Updation of problems & Reporting to Manager.

Inbound Calls -

Resolving Technical problems faced by customers in EDC machines

Arranging field visits

Registering complaints

Giving Payment Solutions to customers for Different Brands EMI.

Achievements :

Appreciated by senior Management for performing exceptional outbound calls delivery

& adding 109 transactions contributing to profitability of company in a span of 2 months.

Training

Worked as Project Trainee on Optical Fiber Cables for 15days in RailTel Corporation

Certification Courses

S. No.

Name of the Course

Duration of Course

Institute Name

Coverage of Course

1

Information Security and Ethical Hacking

2 Months

Multisoft Systems, Noida

Information Gathering & its tools

Phishing Attacks & its identification

SQL injection & Google Dorks

Virus attack & its identification

Using PROXY servers

Installing BACKTRACK using VM

Brute Force attack

System Hacking & Hacking phases

DOS attacks

Sniffing & Spoofing

Social Engineering

Virus & worms- Trojans & Rootkits

2

Cisco Certified Network Associate (CCNA)

2 Months

JODO Institute, Noida

Router configuration

Enabling passwords

Types of ROUTING – Static & Dynamic Routing

Routing Protocols like RIP, EIGRP, and OSPF

Creating Virtual LAN (VLAN) in switches

WAN (Wide Area Network) protocols

Access-Lists

Configuring IPV6 Address on routers

3

Microsoft IT Professional (MCITP)

6 Months

UPTEC, Noida

Installation of Windows server 2008

Enabling DNS service

Installation of active directory

Configuration of DHCP

Creating users and group

Delegate control policy on users and groups

File and print services

Accessing shared folders on network

Project

Project on Online examination (Java Application) in Seventh Semester

Project on Hospital management system (Oracle Application) in Eighth Semester

Academic Details

S. No.

Name of Exam

Year of Passing

Board/University

Result

1

Bachelor of Technology (Computer Science)

2011

UPTU

1st Division

2

Senior Secondary

2006

CBSE

Pass

Computer Skills

Software: Basic Knowledge in Networking, HTML & CSS.

Platforms: Windows 98

Communication Address

1/3 Nova, Casia Road, Shipra Suncity, Indrapuram, Ghaziabad, U.P., INDIA

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