Amr Rabee

**** **** ****** ****. ***********, Ontario L5M 0P5

+1-647-***-**** acqe9w@r.postjobfree.com

IT Technical Lead

Focused and highly skilled professional with extensive experience leading technical Infrastructure teams in implementing and configuring innovative IT infrastructure solutions for high profile international corporations

Over 12 years results driven IT Professional with strong background in IT projects, developing and maintaining complex enterprise IT solutions, modern datacenter operations, server management, Storage management and Virtualization. Expertise in overseeing technology improvement initiatives, and aligning services to optimize resources. Skilled in interacting with end-users to interpret needs and direct technical staff to translate needs into solutions. Able to effectively co-ordinate internal and external technology resources across multiple concurrent enterprise initiatives, leveraging new technologies to ensure infrastructure solutions align with business needs.

Core competencies

Project management PMP / PRINCE2

Risk Management

Procurement management

Team Building

Scheduling and resource management

IT Infrastructure Design / Architecture

Datacenter Design & Management

VMware

Oracle eBusiness Suite

Unix / Solaris / Linux

Active Directory Administration

SAN / iSCSI

Technical Proficiencies:

Platforms: Sun Solaris 8/9/10, Linux Redhat 3/4/5/6, IBM/AIX 4.5/5, Windows 2k, 2k3, 2k8, 2k12

Virtualization VMware ESX / ESXi VI 3.x, VSphere 4.x/5.0/ 5.1/ 5.5, MS Hyper-V

Storage IBM DS4700 SAN Storage, DELL Equallogic

Tools: Oracle eBusiness Suite R12, MS Office 2003 / 2007 / 2010 (MS Project, Visio, Word, Excel, and PowerPoint)

Databases: Oracle Database (9i, 10g, 10gR2), Oracle (RAC / ASM / OEM / OCFS), MySQL, MS SQL, Postgres

Languages: Shell Scripting (AWK, SED, Bash/KSH), SQL

Professional Experience

VMWARE, INC. BURLINGTON, CANADA 2012 - CURRENT

Escalation Engineer

Support the entire suite of VMware vSphere products for global customers and partners, interfacing with them via the phone, email, and web. Resolve customer technical issues through diligent research, reproduction and troubleshooting by utilizing system administration, networking and storage skills.

Key Achievements:

Supports ESXi 4.x/5.x, vCenter Server 4.x/5.x and all its modules

Respond to promoted cases by customers and TSEs

Respond to TSE escalated cases through diligent research, reproduction, and troubleshooting

Escalation Management

People management / Leadership

Provide guidance to and help with technical development of the team

Document all technical inquiries, develop and review content for knowledgebase (KB article)

Work directly with other technical support staff, quality assurance, engineering, sales, license, and administration to resolve customer problems

Proactively escalate customer issues and work with L3 engineers to resolve the customer issues.

Build a rapport with the TSEs and offer feedback on training they would require or be good to have.

Conduct interviews as needed (phone or in person)

Contribute in knowledge management by authoring new contents or providing feedback

IBM, GTS, NORTH YOURK, CANADA 2011 TO 2012

SERVER SUPPORT SPECIALIST

Support different mission critical systems including VMware, IBM/AIX, Windows clusters and Redhat Linux. Responsible for the implementation, on-going maintenance, support of distributed operating systems and hardware platforms.. This position is in contract for one year report to the Distributed IT Services.

Key Achievements:

Lead implementation of Virtualization project

Lead the upgrade from Redhat 4.x to Redhat 6.x

Support and administer different Operating environment

Cover 24X7 on call support – rotation basis

Ensures security compliance is maintained and audit requirements are satisfied.

Performs assigned technical tasks including design, product installation, testing and system integration.

Work independently and possesses specialized skills in system administration, perform root cause analysis and apply performance and tuning practices.

Collaborate with team members and communicate effectively.

Follow existing support and operation processes and procedures

Follow existing change management procedure to apply production changes

AMR RABEE PAGE 2

QATAR PETROCHEMICAL (QAPCO), Doha, Qatar 2005 to 2011

IT INFRASTRUCTURE LEAD (2009 – 2011)

Established career of excellence and accomplishment earning multiple promotions to Supervising design, implementation, and support for secure, highly efficient corporate IT infrastructure. Deliver high-level technical leadership in developing and deploying infrastructure projects, working with IT Manager in aligning services and resources by identifying opportunities for technology-related improvement based on benchmark data to provide secure and highly available network infrastructure.

Lead multiple concurrent IT infrastructure development projects, Own the Management of Infrastructure Priorities and responsible for technical issues escalations.

Preparing project plans and coordinate activities, assist in defining project resources, schedules and work efforts. Follow IT and project management standards.

Key Achievements:

Led the infrastructure team virtualizing 90% of production services (Linux Redhat & Windows 2k, 2k3, 2k8) from Physical to Virtual environment VMware vSphere ESX/ESXi v4.0 & v4.1. Including Architecture design, transition, and implementation

Manage the implementation of vCenter including security profiles, host profiles, HA, FT, application scalability, PM plan, SAN/iSCSI implementation for mission critical applications (Lotus notes, oracle, PIM, LIMS, etc.)

Spearheaded Oracle migration project from tru64 to REHL 4/5 Intel platform saving cost by $100K.

Created and implemented formal processes for deploying infrastructure strategies to install and maintain ITIL compliance service desk system, network Management system, and infrastructure renovations.

Provide on-going management, monitoring and troubleshooting for production environment.

Led infrastructure team to fully design, and build secondary datacenter (hot DR) site, the project included Cooling capacity, cabling Infrastructure, UPS and power sizing, surveillance system, and access control system for highly secure facility.

ERP TECHNICAL TEAM LEAD (2007 – 2009)

Team Leader responsible for designing and implementing technical architecture for Oracle e-Business R12 solution supporting Oracle Discoverer, Oracle Data guard, database, and disaster recovery across multi-node environment. Collaborated with management regarding e-Business Suite Security and DMZ, load balancing, and web point access configurations.

Key Achievements:

Drove process to implement in-house Oracle e-business solution, directing installation of all modules, including infrastructure design, multi-node stack implementation, and disaster recovery site development.

Above project realized savings of $100K on oracle implementation and $400K on Oracle licenses.

Proactively planned, authored, and released installation and configurations full technical documentation.

Led process in designing multi-node architecture, which was certified by Oracle, and included the storage scheme design disaster recovery strategy and execution plans.

Implementation of Oracle e-Business suite R12 on multi nodes environment using RAC, ASM and Oracle e-Business suite R12 mdi-Tier on multi-node environment using shared APPL_TOP.

SR. OPERATING SYSTEM ADMINISTRATOR (2005 – 2007)

Recruited to provide technical leadership in administering and supporting Datacenter management operations across numerous operating platforms / systems such as Sun/Solaris 8/9/10, Tru64, Linux RHEL 3/4/5 and Windows, W2k3. Compiled and reported system performance statistics report weekly, relating all OS issues to the Head of IT Operations.

Key Achievement:

Served as key player migrating Oracle Financial from Tru64 to Linux / Intel, supervising data migration, and all installation activities.

Led the upgrade process of SPRC/Enterprise3500 from Solaris 8 to 9

Led the migration of Oracle Portal from SUN Solaris 9 to 10 on V880

Instrumental in developing and implementing key procedures to manage Datacenter operations and harden all operating systems utilizing bottom up approach.

Education & professional Development

MASTER OF SCIENCE IN INFORMATION TECHNOLOGY SECURITY - University of Liverpool – Liverpool, England

POST GRADUATE DIPLOMA IN SOFTWARE DEVELOPMENT PLATFORM (UNIX) - ITI - Nottingham University – Cairo, Egypt

Certifications

Project Management Professional (PMP) < PRINCE2 practitioner < Oracle Certified Professional OCP < VMware Certified Professional (VCP 4/5) < Sun Certified System Administrator Part I / II < Microsoft Certified Professional MCP < Linux Professional Institute Certification < ITIL Foundation < VMware Certified Advanced Professional 5 – Data Center Administrator (VCAP5-DCA)

Professional Development

Project Management (PMP) < PMI Risk Management Professional (PMI-RMP) < PRINCE2 Foundation & Practitioner Course < Microsoft Project Server Administration< Negotiation Skills< Problem Solving < VMware vSphere 4.x & 5.x: Install, Configure, Manage < Oracle E-Business Suite R12 < Oracle Database Administration Workshop I/II < Oracle RAC < Oracle Enterprise Manager < ITIL Foundation < Jack Welsh (Become a leader) < vSphere 5.5 Design

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