Post Job Free

Resume

Sign in

Customer Service Sales

Location:
Cibolo, TX
Posted:
June 25, 2015

Contact this candidate

Resume:

Cheryl Bruder

*** ****** **. ******, ***** *****

210-***-**** acqe9f@r.postjobfree.com

Summary

Professional with extensive experience in advertising, finance, business services, medical and social service organizations. I bring a strong focus on teamwork and internal/external customer service. I have outstanding organizational skills, effective time management and willingness to assist others. Proven ability to exercise good judgment and work well with minimal supervision. I am a flexible, dependable, and results-oriented employee who continuously seeks to enhance technical knowledge and skills. PC proficient with Microsoft Office Suite and extensive use of the Internet for research purposes.

Professional Experience

TAVHEALTH, San Antonio, Texas 2014 - 2015

TAVLink Agent

Provide support to Hospital Health Coordinators and Field Directors.

Make up to 100 outbound calls daily to interview post-op patients after they are discharged from the hospital to gather information on their recovery progress.

Escalate clinical issues to health coordinators and help identify barriers to recovery so appropriate resources can be brought in as needed.

Utilize TAVHealth’s CRM software (TAVConnect) which captures pertinent health related information that is shared and is visible to all the personnel involved in that patient’s healthcare.

Assist hospital staff offload their data entry work by taking their patient demographic forms and entering all the patient information into TAVConnect.

THE SCOOTER STORE, New Braunfels, Texas 2008 - 2013

Mobility Consultant

Conduct high quality interviews to determine if customer meets Medicaid coverage by documenting and maintaining accuracy of customer information.

Educate customer on Medicaid guidelines and procedures for qualifying for durable medical equipment.

Build relationships with customers and the medical community to generate sales and referrals.

Assist customers in setting appointments by making conference calls.

Only person in department of 22 to have made over 100k in sales 6 consecutive months.

Top in quoted sales 6 months out of 8 months 2011.

Consistently top 3 in referrals and appointments set.

Physical Therapy Coordinator

Research, locate and build relationships with Physical Therapy Clinics by educating the therapists’ office on insurance company requirements for physical therapy evaluations for DME and gaining staffs’ commitment to complete and return documentation in a timely manner ensuring expedient delivery.

Responsible for explaining the insurance requirement to the customer and assisting them in the next step of coordinating a physical therapy appointment.

When physical therapy requirements exist, assist customer in obtaining a copy of the evaluation and sessions performed by obtaining medical release forms and HIPAA documents.

Highest completed physical therapy evaluations in January and February 2010, Highest scheduled physical therapy evaluations February and March 2010.

Initiated and assisted management in writing proper job description for physical therapy coordinator and pay grade.

Physician Specialist

Build long lasting relationships with the medical community by educating physicians’ office on Power Motorized Devices and gaining staffs’ commitment to complete and return documentation in a timely manner ensuring expedient delivery.

Verify, update and maintain customer information in system to ensure accuracy of processing Medicare documents and correct delivery of PMD while consistently keeping customers informed.

Assist customers in determining ability to proceed with request for PMD by verifying insurance and Medicare qualifications and/or possible waivers to qualify. Also calculate payment plans and enter data into system for billing.

IDEARC MEDIA, INC, San Antonio, Texas 2006 - 2008

Division Assistant

Researched competitors’ ads for quantity and quality; created Excel spreadsheet with in-depth data analysis. Data played significant role in company saving 500k.

Designed and assembled sample booklet with important collateral, demographics and rate sheets for sales reps to use in customer presentations, saving extensive amount of preparation time.

Analyzed and updated sales representatives’ daily documentation for directory publication which reduced queries from 12-13% to 5-6% in less than 3 months.

Verified and proofed map and demographics, ensuring given information matched with other demographic information prior to publication.

Managed quality control on prices in various databases ensuring that price sheets were consistent company wide and errors were minimized or eliminated.

TIMEPLUS PAYROLL SERVICES, San Antonio, Texas 2005 - 2006

Account Executive

Represented company at networking and marketing events to educate local business on company services. Prepared and generated proposals resulting in increased customer base as well as referral partnerships.

Managed marketing and sales efforts by prospecting, making cold calls, and educating potential customers on the company’s services, as well as closing and follow-up.

Routinely processed customers’ payroll by calculating wages and deductions and entering data into TimePlus’ main payroll system via web-based interactive database. Consistently ensured compliance with TimePlus policy and applicable government regulations.

Verified, updated and maintained employee information in payroll system, ensuring accuracy of records on pay, exemptions, transfers, leave, and insurance coverage.

SER JOBS FOR PROGRESS, INC., San Antonio, Texas 2002 - 2005

Career Development Specialist

Successfully completed 300+ client service plans on monthly basis; maintained data analysis,

validated and modified client status, ensuring compliance with all governmental regulations.

Administered state required testing to clients; and provided assistance in the Resource Lab

with various online employment database websites and programs.

Tracked, documented and data entry of client activity on a weekly and monthly basis.

Conducted home visits to establish and re-establish client contact and participation.

Planned, coordinated and conducted orientations and seminars for individual and groups with

up to 30 or more clients.

Education

BS Degree - Business Administration (AACSB Accredited)

Graduated with Honors December, 2000

Southwest Texas State University, San Marcos, Texas



Contact this candidate