Yvonne Neighbor

**** ****** ***** **. **

Upland CA 91784

909-***-**** Cell

Summary

Customer service specialist with over twenty year’s customer service and office administration experience including, business analysis, business systems analysis, inside sales, marketing and networking. Expertise in the following:

Develop and implementation of sales strategies including telemarketing programs and networking.

Business analysis

Customer service

Business systems analysis

Quality control administration

Office administration

Management

Computer 1st level desktop support

Collections

Experience

Inland Valley Recovery Services 08/14 – 12/14 Intern

Under Supervision of Danny Hopkins

Currently working on my CAADAC certification with DLCAS

All course work complete

Weichert Realtors Feb 2011- Present

Realtor

On Time Permits October 08 – June 09

Administrative duties including but not limited to:

Customer Service

Answer phones

Order Taking

Customer Service

Collections

Computer 1st level desktop support

Office Administration

Dale Carnegie Training May 2006 – February 2008

Office Administrator

Responsible for the overall operations of the office. Hired as Sales Assistant, promoted to Office Administrator September 2007. Duties include but are not limited to the following.

Computer support and analysis

Contact management software modifications

Assist sales department with proposals, marketing strategies and tracking

Customer Service

Administrative Assistant duties which include screening management calls, appointment scheduling, document and presentation preparation in addition to making executive decisions when management not available.

Countrywide Field Service Corporation (CFSC) June 2001 – September 2005

National field service provider.

Manager

Hired as Business Analyst to analyze business needs to assist in development of computer software system. Promoted to Manager of Insurer/Investor Compliance and Data Management in November 2002. My most recent position was Manager of Property Preservation managing 15 staff members.

Hire and train staff

Trouble shoot escalated property issues

Manage 5 departments to include:

Invoicing

Eviction Services

Client Services

Reconveyance properties

Risk properties

Attend National Default Servicing Seminars to develop relationships with Insurers/Investors and Clients

Graebel Los Angeles Movers Inc.

Corporate Relocation Van Lines

Executive Assistant/Systems Administrator – Fontana CA March 1998 – May 2001

Executive Assistant to the General Manager and Regional Vice President of Sales and Marketing, responsible for assisting managers and sales department as needed, business analysis for computer software development and customer service.

Business Analysis to assist in software development

Assist sales department with proposals, marketing strategies and tracking

Yearly budget preparation

Back up customer service coordinator

Administrative Assistant duties which include screening management calls, appointment scheduling, document and presentation preparation in addition to making executive decisions when management not available.

Business Exchange International (BXI) January 1990 – March 1998

Nationwide business to business barter organization

Trade Broker – Arcadia CA and San Bernardino CA

Responsible for the overall operations of an area office (serving client base of 320) including business development staff supervision, and client services.

Hire, train and supervise staff

Direct sales and marketing, including telemarketing for leads and referrals

Personally contact business to develop clientele

Develop and implement “Trade Fairs”, trade shows and network functions for customer development

Track members, maintain compliance guidelines

Review and approve all new member applications and credit lines

Payroll, accounts payable and accounts receivable

Compose, layout and prepare monthly newsletter and membership directories,

Resolve escalated problems

Accomplishments

Numerous Countrywide Star Search monthly awards for going beyond expectations. Two Quarterly Countrywide Star Search awards for going beyond customer expectations

Countrywide Recognition of Excellence winner

Increased (BXI) client base from 80 to 350

Education

Three years Business Management/Marketing college

National Association of Trade Exchanges –Certified Trade Broker

Microsoft Certified Access Development

DLCAS ( Distance Learning Chemical Addiction Studies) Present

Special Skills

Computer literate, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint Rightfax Administration, ACT

References

Furnished upon request.

Contact this candidate