Orlando A. Ortiz

** ***** **.

Hollis, NH. *****

603-***-**** (H)

603-***-**** (C)

acqe7j@r.postjobfree.com

OBJECTIVE:

Seeking a management position in the hospitality industry with a company that will enable me the opportunity to mature as well as define my skills based on experience, performance and accomplishments to ensure success for the company while providing a challenging path of growth.

EDUCATION:

1991-1991Long Beach Travel School

Travel Agent

1983-1986Caribbean University College

Associate Degree in Civil Engineering

1986-1980Pedro A. Campos

General Studies

WORK EXPERIENCE:

02/15- 4/22/2015 Great Wolf Lodge NE

Night Auditor: Check in guest to the hotel, Insuring remaining guest are accounted for arrival finish day accountability. Balance all outlets, retail stores and c/cards of the hotel. Roll the Date for the following date finish the paperwork for our accounting office, insure all arrivals are in proper check in status.

07/09 – 05/17/2013 Westin Boston Waterfront

Guest Service Agent: Basic front office duties, greeting guest at check in and insuring that we meet guest expectations before and after our guest check out in one of the busiest hotels in the Boston harbor area. Reporting all guest issues to my supervisors before this became a bad experience for our guest. Keeping and maintaining an organized lobby to assure that our hotel aesthetics are enjoyed and appreciated by our hotel guest.

03/09 - 7/09 Best Friends Pet Center Customer Service Rep.: Checking In/Out, taking reservations, and coordinating camp schedules and activities for our guest pets, Best Friends Pet Center is considered a pet resort. We also participate on training, feeding, walking and coordinating activities that our customers purchase for their pets.

03/2007-03/2009 Guest House Hotel & Suites

Front Desk Agent: Basic front office duties, checking in/ checking out guest, perform the bucket check to insure guest information is correctly inputted in the system, also check the High Balance reports for accounting purposes, pre-assign rooms for daily arrivals, and perform room inspections to assure quality control for the hotel purposes.

02/13/2006-12/2006 Doubletree Hotel Ontario

Guest Service Manager: Supervise the Guest Service Dept. with the luggage handling and coordinate the delivery of guest luggage, also manage the transportation to and from the Ontario Airport and the Hotel, and to the Ontario Mills for our guest. On weekends I would coordinate Valet parking for our Banquet Dept. for groups of 500ppl. and above. I have also supervised the Front Office as needed by the D.O.F.

06/2005-02/2006 Embassy Suites Hotel Anaheim So. Ca.

Night Manager: Oversee the hotel operations for this 375 all suites 3 Diamond property during the P.M. shift, insuring all guest issues and concerns are resolved such as V.I.P. room request, handicapped rooms and our HHonors members insuring all amenities. Making rounds to other Dept. insure proper staffing, also insuring all emergency exits are clear of any obstructions. Meet with Banquet Capt. and review all functions for the night to guarantee M.O.P. and that all get posted for the functions of the night. Mingling with our guest to the Managers Reception asking for feed back and report these to the General Manager.

09/2004-06/2005 Hilton Suites Hotel Anaheim Ca.

Night Manager: Oversee the hotel operations for this 236 all suites 3 Diamond property during the P.M. shift, insuring all guest issues and concerns are resolved such as V.I.P. room request, handicapped rooms and our HHonors members insuring all amenities. Making rounds to other Dept. insure proper staffing, also insuring all emergency exits are clear of any obstructions. Meet with Banquet Capt. and review all functions for the night to guarantee M.O.P. and that all get posted for the functions of the night. Mingling with our guest to the asking for feed back and report these to the General Manager.

11/2003-08/2004 Crowne Plaza Resorts Anaheim Ca.

Guest Service Manager: Oversee the Front Office Dept. and assist with Guest Service Dept. as well as performing M.O.D. shifts and also had the responsibility to manage the Valet service for the hotel which was an independent contract for the Crowne Plaza Hotel. My duties where to budget cost control and manage the staffing for the hotel; I was assigned to work in Lake Havasu in June of 2004 as part of a task force for the transitioning of one of the companies new hotel acquisitions.

05/1996-11/2003 Doubletree Hotel Orange Ca.

Front Office/Guest Service Manager: My duties were but not limited to the organizing the transportation for all the hotels mayor accounts, including Mayor League Baseball, The Mighty Ducks (training camp) Ricoh, and the shuttles to and from Disneyland. Maintain all records for the maintenance of the hotel busses for the purpose of the California Highway Patrol (CHP) and to avoid any down time that would interfere with any of the hotel scheduled runs. Properly train and re-train staff on all local restaurants, attractions, outlets etc. monitor the Front Desk check in/ check out and assist if necessary also work with D.O.F. and the D.O.S. with checking in and checking out the Major League Baseball( M.L.B.) teams. Work the Front Office when needed and I was also active with the C.A.R.E. committee.

ACTIVITY:

In 12/2002 I got the opportunity to attend the Mayor League Winter Meeting in Nashville TN. I also have participated in several golf tournaments representing the hotel. I was nominated and selected Manager of the Quarter earlier in this year. I was the Santa Clause for the hotels employee Christmas Parties and had a great time doing so.

SKILLS:

*Microsoft Word *Type 45 W.P.M.

*10 key by Touch * Word Perfect

*System 21 *On Q up to version 5.13

*Microsoft Excel *Service Recovery

*Team Building *Auto Clerk 7.0 version

LANGUAGES:

English and Spanish, read and write.

TRAINING:

*C.R.M. Customers Really Matters *Care Values 21

*First Choice *C.I.P. Continuous Improvement Process

*Check 7-Check 10 *Today’s Manager

*Road to harassment-Free Workplace *Coaching: Bring out the Best in Others

*Managing Legally in Today’s Workplace

*The Basic Principals for a Collaborative Workplace

*Conducting a Collaborative Performance Review

*Diversity Training

REFERANCES:

Available upon request.

Contact this candidate