Resume

Customer Service Manager

Location:

Hagerstown, MD

Salary:

31,000.

Posted:

June 25, 2015

Contact this candidate

Resume:

Dear Sir or Madam:

With more than ** years of banking administration and customer service experience, I am seeking to build upon this background within your organization.

My extensive experiences stem from all aspects of customer service, accounts payable, clerical and administrative leadership roles. In my pass endeavors, I have demonstrated great determination to do well in my performance.

I am highly motivated to join a company that is enthusiastic about delivering success and I would like the opportunity to achieve those same goals.

Enclosed is my resume which outlines additional qualifications. I appreciate your consideration and look forward to discussing my abilities in detail.

Sincerely,

Jannette C. Viernes

11879 White Pine Drive, Hagerstown, MD 21740

Cell Phone: 240-***-****

E-mail: acqe73@r.postjobfree.com

Highly motivated service-oriented professional, focused on enhancing productivity and quality of clients services. Trustworthy, ethical and discreet, noted for having excellent skills in customer service, administrative support, leadership, problem solving and multi-tasking.

Work Experience

Jun. 2014 – Feb. 2015 Spherion Employment Agency

Citigroup (VERDUGO TRUSTEE SERVICE CORP)

Position Held Mortgage Loan Document Assistance

- Opened, Identify and sort incoming mortgage releases.

-Organized, recorded and filed mortgage releases for various county recording offices or third parties responsible for data releases.

-Process data and requests for documents from internal associates.

-Identify and utilize problem solving skills to prepare legal documents for recordation.

- Maintain effective work habits to meet department productivity standards and quality standards while keeping miscellaneous time to a minimum.

Work Experience

2007 – Dec 2013 OBA Bank

Position Last Held Bank Operations Specialist Manager

Managed, coached and directed the activities of the operations department to ensure all staff members are trained and up to date with knowledge of all policies and procedures of the company. Established controls for the department to ensure daily activities are in compliances with bank policies.

Prepare daily, weekly and monthly reports for upper management. Set up and approved security profiles for all staff members for proper authority in order to access various equipments and applications. Monitored and processed online banking enrollments, password resets and response to incoming/outgoing customer correspondence. Provided support to the internal department as needed. Supported and processed accounts payables.

Coordinated all aspects of the bank’s daily Deposit Operations activities, from investigating fraudulent activities on accounts, debit cards disputes, chargeback’s, bill payments, performed all aspects of ACH processing and client follow-ups.

2003 - 2007 Wire and Imaging Department Manager

Position Held Maintained proper security procedures and internal controls within the department, to ensure policies and procedures were implemented to meet bank compliances. Processed, monitored and evaluate daily wire transfers to ensure funds are initiated in a timely manner and OFAC/Finsen investigations were performed.

Managed Onbase Client software to ensure imaged, batched and indexed bank documents were stored in proper applications. Monitored all incoming new accounts opened daily to ensure all proper information and legal information were obtained and scanned.

1994 - 2003 Teller

Process routine financial transactions for clients such as cash and deposit checks; handle cash deposits and withdrawals. Accept loan payments, daily balancing of cash drawer and cross sell bank products. Overall, represent the institution in a professional manner.

Customer Service Representative & ATM Coordinator

Performed all aspects of customer services such as opening new accounts, establish direct deposits, retirement accounts and assisted customers with correspondences and inquiries concerning financial institution services.

Coordinate all aspects of the institutions ATM activities from ordering debit cards and researching/resolving ATM issues.

Area of Strength

Management Skills Detail Oriented

Customer Service and Quality Assurance Work Well with Others

Multi-tasking and Organizational Skills Proficient in Problem Solving

Verbal and Written Communications Processing Accounts Payable

Computer Skills

Microsoft Word Microsoft Excel

Microsoft Power Point Microsoft Outlook

Fedline Advantage 10 key calculator

OnBase Client (Imaging Documents) Fax Machines

Education

Graduated 1982 Pearl City High School

2 Years Honolulu Community Collage

Fred Pryor Seminars Coaching Skills for Managers and Supervisors; Customer Service

(Workshops) Excellence, Criticism and Discipline Skills for Managers

Midwest Payment System

ATM/Check Card Training

ATM Disputes

The Institute of Financial Education

Sales Excellence

Insurance of Accounts

IRA Basics

Communication Skills for Business

MACHA Bank Seminars

MID Atlantic Payments Association

Accomplishment Statement

I successfully improved the efficiency of three different departments, not only in the attitudes of the staff but also by overhauling verbal procedures into written procedures and developed a better tracking system for the company’s documents. Audits performed for these departments improved by 100% and the overall company’s findings were minimal. My staff members under my supervision were well cross trained to perform required daily task assigned to them, with little or no supervision. My drive to achieve success is to learn my role in the company and to improve on areas where needed. I strongly feel I met those goals personally and professionally.

Jannette C. Viernes

11879 White Pine Drive

Hagerstown, MD 21740

Cell no. 240-***-****

Email: acqe73@r.postjobfree.com

REFERENCES:

Florence Thomas

19441 Battleridge Way

Montgomery Village, Md. 20886

Cell 301-***-****

Relationship: Friend and OBA Bank Co-Worker

Darla Rosenberger Sexton