Objective:

Multi-faceted Human Resources, Operations and Administrative Professional. Noted for effective leadership, organizational and communication skills that consistently result in increased productivity and profitability. Degree in Education/Secondary Mathematics and over twenty years experience in assisting senior executives. Creative and pragmatic with ability to initiate and manage numerous projects simultaneously. A superior analyst and trouble-shooter with professional demeanor and ability to follow-up, follow through and deliver.

Work Experience:

Executive Assistant to SVP Business Development and Marketing Officer

4-H National Council – Remote (April, 2013- June, 2014)

• Provided a wide-range of administrative and executive support to the SVP

• Worked in a fast paced work environment that demanded a high level of organizational as well as strong communication skills

• Coordinated logistics for SVP’s internal and external meetings, calendar commitments and conference calls

• Managed SVP’s logistics for local, national and international travel

• Prepared, monitored and processed invoices, expenses and expense reports for SVP

• Assisted SVP in monitoring Business Development team’s workload to achieve highest productivity and advised SVP of potential adjustments

Training & Development Manager

Celebrity Cruise Lines – Shipboard (2009 – 2013)

• Assisted Human Resource Manager with interviews, investigations and disciplinary actions

• Prepared departmental reports and expense reports as required

• Trained 1250 crewmembers from 67 different countries on core company values and compliant procedures

• Maintained training records in company data base for shipboard crewmembers

• Scheduled all the shipwide training for crewmembers and officers

• Worked closely with Department Managers to ensure organizational effectiveness by assessing departmental functionability and offers internal consulting as needed

• Observed and evaluate staff and work procedures to ensure quality standards

• Stepped up as Human Resource Manager when required

Senior Personnel Manager

Manatee County Health Department, Bradenton FL (2007 – 2008)

• Planed, managed, and directed administrative operations of the Personnel Department and performed all functions of the office as required

• Processed payroll, leave and attendance records, expense reports, classification changes and other records in the People First Data System

• Senior Personnel Liaison for all employee issues and maintained personnel files to assure compliance

• Advised management in the interpretation and applicability of the Personnel Rules of the Career Service System, Department of Health and the Department of Management Services

• Directed and participated in the recruitment, orientation and training process, including fingerprinting and background checks

Executive Assistant/Process Analyst Manager

NAVTEQ, The Map Network, Washington, DC (2006 – 2007)

• Executive Assistant to both the Chief Operating Officer and the Senior Vice President of Sales

• Prepared executive reports, meeting minutes, expense reports, maintained calendars and organized executive travel and meetings

• Designated point of contact for organizational operational issues and reported directly to Senior Management

• Developed systems within SalesForce to stabilize the infrastructure of the organization and improve Sales accountability

• Formulated and formalized sales support process by creating manuals and training the staff for performance

• Prepared organizational chart and associated job descriptions

• Maintained reports on publications, commissions, “work for hire” agreements

Executive Assistant to Vice President of Sales/Manager Advertising Sales Support

Travelsavers, INC., Oyster Bay, NY (2005)

• Designated point of contact for the Office of Vice President of Sales and maintained calendars, screened all calls, planned travel and prepared all correspondence of the Sales Office

• Coordinated all publishing sales administration throughout the company and with the clients

• Created and maintained systems to control data and implement quality assurance

• Trafficked required information to all parties involved in the publishing process

Executive Assistant/Office Manager

ABARTA Media (Formerly IVM, International Voyager Media), Miami, FL (1993 – 2004)

• Hired in 1993 as Executive Assistant to Chief Operating Officer and until 2004 was Executive Assistant to two (2) different Chief Operating Officers and two (2) different Presidents

• Managed operations of the president’s office including maintaining calendars, screening calls, planning travel, coordinating meetings, preparing presentations and communicating with the Board of Directors, regional offices, department managers, and clients

• Assisted company Presidents through division acquisitions and mergers

• Assessed and reported on status of sales and operations

• Acted as corporate contact for office facility including space utilization, equipment and maintenance

• Prepared operational analyses

• Directed recruiting process when emphasis was on sales, administrative and management positions

• Managed payroll processing requirements for staff of over 200 employees at the corporate headquarters and 18 regional offices and spearheaded three payroll conversion projects

• Restructured Sales Administration Department and designed sales reporting procedures

• Assisted in the management of Sales Administration and Ad Services Departments

Organization Analyst

ASR Associates, INC., Miami, FL (1992 – 1993)

• Analyzed, streamlined, and formalized operation procedures to enhance profits for national consulting firm specializing in Federal and State economic development programs

• Performed and evaluated marketing and customer service activities in Eastern and Southern regions of the United States Developed operation manuals for both departments

Owner/Consultant/Trainer

Management-On-Site, East Petersburg, PA (1988 – 1992)

• Founded this training and development consulting company

• Managed the company’s marketing, operations and personnel

• Formulated business plans and established priorities and actions necessary to increase profits

• Conducted seminars for small to midsize businesses to improve their profitability

• Consulted and conducted on-location seminars for organizations to achieve behavioral and attitude changes

Data Processing Manager

JC Snavely & Sons, INC., Landisville, PA (1986 – 1988)

Director of Inventory Control and Production Scheduling

The Wilton Company, Mt. Joy, PA (1974 – 1984)

Licenses and Certifications:

Leadership Management Incorporated Facilitator 1988

OZ Principle Facilitator 2011

Certified Public Notary, Florida 1996-2017

Education:

BS Secondary Ed/Math Millersville State University, PA

17 Graduate Credits Counselor Education Millersville State University, PA

Computer/Information Technology Skills:

Microsoft Office Suite

Salesforce

PeopleSoft

Oracle JD Edwards Enterprise One

People First Data System

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