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Human Resource, backoffice coordinator

Location:
Gurgaon, HR, India
Posted:
June 25, 2015

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Resume:

CAREER CONSPECTUS

Enthusiastic, Highly Motivated & Dedicated individual with over 5.6 years of experience in Back Office Operations and Human Resource Management with functions encompassing Payroll Management, Recruitment Management and Processes, Market Research and Social Media Marketing.

Effective & Positive team player and Team Leader

Extremely Creative, Result Oriented and Pro-active

A go getter with a never say no attitude.

Multi-tasking proffessional across fields and functions, professional appearance and work ethic.

Excellent Interpersonal and Communication skills incorporating presentations & modern business communication.

Strong knowledge about current scenarios and affairs and understanding of subjects like Human Resource Management,Payroll Management, Recruitment, Resume Screening,Market Research, Operations Management and Market Intelligence.

ORGANIZATIONAL PURVIEW

Organization : AON Hewitt

Position : Sr. Associate HR Operations

Working Area : HR Operations, Recruitement Processes, Candidate Screening and Payroll Management

Duration : June 2013 till April 2015

Organization Profile :Aon plc is the leading global provider of risk management services, insurance and reinsurance brokerage, and human resource consulting and outsourcing. Through its more than 61,000 colleagues worldwide, Aon delivers distinctive client value via innovative and effective risk management and workforce productivity solutions.

Job Deliverables :

Responsible for handling employee life cycle from induction till exit Managing end to end HR deliverables for HR operations and Employee relations across entire employee life cycle as set by the Marriott HR Manager in USA.

Screening and tracking the applicants’ job profiles for Marriott Hotel’s different positions for different locations in entire USA as per requirements

Reference check of candidates to ensure their authenticity and relevance.

Communicating directly with the clients via e-mail and other text formats.

Building daily client interaction reports and mailing the same to Marriott HR Manager in US.

Payroll management for outsourced associates

Assuring High Quality and Quantity of candidates within allotted Tight Timeframes. Tracking competition to understand recruiting trends as well as potential compensation and reward trends.

Providing information and interpretation to employees regarding the Marriott Hotels,USA Human resources policies, procedures, practices and decisions.

Continous interaction with the shortlisted candidates informing them about their application status.

Organization : HEEALS

Position : Project Consultant

Working Area : Project Management,Social Media Marketing

Communications & PR, Alliances & Partnership

Duration : January 2013 till June 2013

Organization Profile : Heeals is a Non Profit Organisation registered under the Indian Government Section 21 of 1860 Society Act. A vibrant civil society organization that aims to safeguard the health, environment, education and livelihood of poverty stricken Indian communities, in order to promote and create the development of a self-sustained society for them.

Job Deliverables :

Working on Water, Sanitaion and Hygiene Project

Alliances and Partnership building with International bodies working on WASH and with international philanthropists having interest in WASH sector.

Documentary film on Sanitation, defined the Overall Background and concept for the Documentary Film “ The Role Of Sanitation in Girl Education” along with a bollywood director and HEEALS Team.

Fundraising for the above mentioned project through crowdfunding sites and through Individual philanthrpopists

Making project proposals and submitting the same to various funding organizations

Organization : EXL Services Pvt. Ltd.

Position : Sr. Executive

Working Area : UK-Scottish Power Customer Management, Customer Relationship Building, Accounts Process Management.

Duration : February 2010 till December 2012

Organization Profile : EXL Service is a provider (IT) services, decision-analytics, operation management, outsourcing and transformation services company. It is primarily engaged in providing a range of outsourcing services, business process outsourcing and infrastructure services. EXL's services are structured around insurance, banking, financial services, utilities, healthcare, transportation and travel industries

Job Deliverables :

Utility Service ( Gas & Electricity ) Management provided by Scottish Power in UK.

Maintaing all utility services record and building analysis report for the customers and residents in Glasgow, Scotland who are using Scottish Power services.

Preparing quesstionnaires and building customer feedback reports.

Maintning user account details and updating the same while interacting with the clients via e-mail and structured mailing formats.

Maintaining billing reports and aliging them with the the current and latest generated bills to keep a tab on any discrepancy or error.

Making weekly billing discrepancy reports and mailing the same to Scottish Power clients in UK.

Handling team of 5 executives,ensuring adherence & maintaining process SLAs & KPIs.

Prioritize and organize work on a daily basis according to business priorities.

Facilitate smooth knowledge transfer within the team via well documented and updated training materials.

Develop technical training expertise within the team.

Providing direction and guidance to the team on a day to day basis.

Set objectives for direct reports and conducting regular appraisals.

Responsible for managing attrition and absenteeism in the team

Manage and delegate work fairly and effectively within the team

Name of the Organization : Tradeindia.com( Infocom Networks Pvt. Ltd.)

Designation : Research Executive

Duration : Feb 2009 till Jan-2010

Job Deliverables :

Promoting, creating awareness and generating revenue for different service product of the company .

Creating and helping in content development and design for brochures,pamphlets, billboards and various marketing collaterals.Analyzing different point for posting up of billboards and banners.

Defining point of advertising in and around the Gurgaon City.

To do market research by primary as well as secondary ways to collect and analyze the data and market conditions.

To do promotions in trade shows.

To do promotions on internet by running mailers to different prospects and doing different BTL activities .

To do promotion in road shows.

Academic Qualification

Degree

Institute

MBA-Human Resource Management ( Pursuing )

Annamalai Univeristy

Diploma in Business Accounting

IIJT

B. Com

Delhi University

XIIth ( Physics,Chemistry,Biology )

Kendriya Vidhalya

Interests

Trekking, Travelling and Exploring New Places.

Participating in quiz and debates.

Listening To Music

Reading about national and international affairs on various social issues and projects.

Personal Details

Father’s Name

Sh. D.C. Narnolia

Date of Birth

08-05-1983

Languages Known

Hindi and English

Permanent Address

House No-692,Sector-22-B

Gurgaon-122015

Nationality

Indian

References

Will be provided as and when required



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