VY NGUYEN

**** ****** ***** *****

BRISTOW, VA **136

860-***-****

acqdwv@r.postjobfree.com

Linkedin: www.linkedin.com/in/vythai

Delinquency Control Counselor IV

Delinquency Control for the past 1 year of experience working with level III delinquency and cross-departmental teams to enhance organizational growth and development. Strength in creating product visibility and evaluating assistance suit best for member, and for increased financial success. Self-motivated, introspective, and articulate with a talent in motivating teams to reach and surpass projected goals of senior leadership, have experienced in operations, social media strategy, and financial goal.

Qualifications

Compensation, Employee Selection, EEO, performance management, Talent Management

Customer service, Sales, Interviewing, Appointment Scheduling

Office Support, Data Entry, Research, CACS, TSYTS, CTORT, ACCURINT

22 months of experience in handling hiring, recruitment, and new staff orientation.

4 + years of supervisory experience in staff training, team leadership, operation, and sales quotas management.

4+ years of customer service and sales experience in retail industry

Proficient in PC, Windows, Microsoft office Suite (Word, Excel, Outlook, PowerPoint), Adobe Photoshop, Intuit Payroll system

Bilinguals in English and Vietnamese, fluent in both writing and speaking.

CAREER HIGHLIGHTS

Assistance Strategy - Within 1 year, helped member to decrease their delinquency to get on right track, created professional communication and relationship with member to make them feels comfortable.

Knowledge- Obtain knowledge from charge-off to repossession on top of other account such as bankruptcy.

Top Collector- Moved million of dollars in debt, and within 6 months over in level 3 was able to be top of scorecard, collecting and work of accounts.

Education

Bachelor degree, Colorado Tech University, Colorado Springs, CO, (anticipated completion date in 2015)

Associate of Science degree in General Study, Manchester Community College, Manchester, CT (01/2012)

Received Scholarship for MCC Grant and Exceptional Student in 2011& 2012

Received recognition for academic excellence through being on Dean’s List in 2010 & 2011

Graduate Date:

Human Resources Management (MBA) May 2018 TBD

Colorado Technical University

Recently started in 05/12/2015

Healthcare Management (BSA) May 12, 2015

Colorado Technical University

GPA 3.68

Studied EHR, Management process, Program such as EXCELL, Researched HIPPA and law for worker right.

Receive Honor roll

General Study (A.S) December 16,2012

Manchester Community College

GPA 3.76

Studied Surgical Technology, Operating room procedure, Instrument for operating room, Hospital internship

Work History

Promoted Delinquency Counselor III October – Present

Starting- Delinquency Counselor I July 2014- October 2014

Delinquency Counselor Control III, Navy Federal Credit Union, Vienna, VA 07/21/2014 – Present

To control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance with all government and Navy Federal rules and regulations.

To provide member financial counseling and mitigate loss for Navy Federal.

Provide professional experience for members

Explain the consequences for delinquency

Educate how to avoid consequences

Top collector in April, 2015

Receive GTM award Novembers 2014

Average QA 93%

Assistant Manager, Fashion Nails, Waterbury, CT 05/2012 – 3/2014

Supervised up to 6 employees on daily basis. Managed the daily operations of the nail service salon.

Recruited new staff using online job boards and temp agencies on an ongoing basis.

Composed job descriptions, scheduled and conducted interviews weekly.

Oriented and trained new staff. Arranged and facilitated monthly staff meeting.

Increased Income by develop a new training

Contact this candidate