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Management Customer Service

Location:
Durham, NC
Salary:
going rate
Posted:
June 23, 2015

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Resume:

Dominic Y. Johnson

Durham, NC

919-***-****

Email: acqdwu@r.postjobfree.com

EDUCATION: Master in Business Administration (MBA) Concentration: Global Management and Organizational Leadership at Bethel University in St. Paul, MN. Bachelor Art and Science in Accounting and Business Administration, concentration marketing at North Carolina Central University Dec 2012 GPA 3.52. Interested in New Product and Business Development; including Research and Analysis.

CERTIFICATION: Pending Project Management Professional (PMP) certificate

PROFESSIONAL SUMMARY:

Impressive hands on knowledge and experience as a business analyst and projector coordinator, skilled at finding solution to solve client's needs

3+ years of professional experience as Business Analyst, particularly focused on web development. Demonstrated ability to create business requirements documentation. Demonstrated oral and written communication skills with the ability to tailor communications to differing audiences including Senior Management and Technical Developers.

Business savvy with over 5+ years of research and development.

Skilled in soft skills development and leadership development, dedicated to accomplishing company mission and vision

High level of documents coordination, data filing and archiving, problem solving as well as basic supervisory and administrator role provided, able to contribute within projects of all lifecycle to meet deadlines

ANALYST AND ADMINISTRATIVE EXPERIENCE:

WELL FARGO (HOME MORTAGE) Bloomington, Minnesota

Business System Analyst I. Independent Contractor June 2014- April 2015

Developed expertise in navigating systems and databases containing operational loss data and understanding the uses and limitations of such data.

Data Analysis and execution support for key business projects and strategic initiatives. Analyzed various compliance, regulatory and audit data, analysis and reporting needs.

Analyzed operational loss data and synthesize it to provide senior management insights and recommendations.

Remediation efforts related to systems issues, regulatory and/or compliance directives. Analyzed SMC data and business process analysis and related automation opportunities. Make regular presentations to senior management with insights and recommendations.

FIRESTONE METAL PRODUCTS Anoka, Minnesota

Business Analyst/ Jr. Auditor: Independent Contractor March 2013- March 2014

Drove the full cycle of the Work Intake process at Firestone Submittal department from ideation and explore to implement and close to maximize, turnover, and profits. Managed a total of $11.5 mil in operation from Open-to- closed

Continuous Improvement: Managed and maintained product flow and effective allocations of categories for all project at Firestone. Developed allocation strategies through analysis of continuous improvement process, soft and program development, business process transformation efforts and communication and alignment.

Financial Planning: Prepared and reviewed with budget and manager, project forecasts and plans to achieve quarterly results.

Item/Assortment Planning: Directed and provided historical analysis for the development of plans for projects; by item, resources, volume, productivity, trend, and fit.

Communications: Provided timely and responsive communication to stakeholders, vendors, customers, distribution centers, merchandise planning, buying and other support areas.

Utilized SharePoint to store, update and share information with project management team and other department. Extract information from other departments to create presentations and developed data for work

Researched and assessed how well risk management processes are working and recording the results using software such as Microsoft Word and Excel

Performed risk assessments on key business activities and using this information to guide what to covers in audits. Provided support and guidance to management on how to handle new opportunities

FIRESTONE METAL PRODUCTS Anoka, Minnesota

Jr. Business Analyst February 2012- March 2013

Managed departments in Hardline, Managed budget distribution for smalls and other Product category in total of $5.3 million for leading proposes.

Worked closely with IT department and IT Manager in assisting with solution documentation and project management tools to meet projects requirements

Supervised Team leads for my departments and oversaw operations. Assisted with day-to-day operations of the department, including opening and closing duties

.Managed new hires and conducted training for new hires.

Participated in planning, execution, and review of budgets for operations and goals.

Duties also included watching department expenses, budgeting, customer service, and team members' development.

ADMINISTRATIVE AND MARKETING EXPERIENCE:

North Carolina Central University Durham, North Carolina

Accountant Specialist Inroads Intern January 2010-December 2011

Supported office manager and president. Responsible for vendors’ files updated. Assisted with financial planning and budgeting for game day operations, verified paper works by athletic department, assisted in the coordination of all personnel.

Managed cross functions training and new hire training. Performed other administrative work as needed.

Worked with Managers on special projects. Did research and reports for new products and services.

Helped new hire set up work stations and sign appreciate documents for new hire and job description.

Helped managers educate customers and staff on game day operation plays.

Paraxel Internationally Raleigh, North Carolina

Marketing Specialist March 2006-November 2009

Assisted in the pre-sales process, Reports to the VP of Sales, Develop strategic plan and execution tactics for all medical marketing communications and activities across multiple channels including direct to consumer, healthcare professionals, and provide

Assisted customers with accounts and inquiries, and help resolve complaints and problems. Worked with merchants and suppliers, and also sold and promoted clients products and services.

Worked with over 100s fortune 500 external partners in the channel (e.g. other pharmaceutical/medical companies). Responsible for ensuring personal compliance with all Federal, State, local

TECHNOLOGY PROFICIENCE

PowerPoint, Microsoft Word, Excel, and Windows Operating Systems, SharePoint, MS Project Knowledge, Knowledge and experience with change, Microsoft Structure Query Language (SQL). SAS, SAP (CRM), Oracle and Excellent communication skills: both oral and written. Excellent analytical, planning and organizational skills



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