LAUREY A. WHITE

**** ** ******* **

Port Saint Lucie, FL 34952

Phone: 772-***-****

Alt Phone: 754-***-****

acqdtd@r.postjobfree.com

Summary

Dynamic, accomplished customer service and office professional within insurance product services and medical claims. Comfortable interfacing in a variety of business situations, from start-up environment to formal business atmospheres.

Skill Summary

Outstanding telephone communications; patient, personable and receptive

Assist in the training of staff in priority of service to clients

Skilled in assessing needs of customers and clients

Empathic listener and persuasive speaker

Commended for reliability and trustworthiness

Experience

Customer Service Representative

11/2013 - 12/2013

Global Response

Margate, FL

Received incoming calls for orders of educational toys for the Christmas season

Input orders into the database to include credit card transactions and shipping

Solicited sales of new or additional services or products

Checked to ensure that appropriate changes were made to resolve customers' problems

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Customer Service Agent and Data Entry

01/2011 - 11/2013

Pride A/C & Appliance Co

Pompano Beach, FL

Compiled, sorted and verified the accuracy of data before it is entered

Entered technicians daily job info to include parts used and ordered

Located and corrected data entry errors, or report them to supervisors

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Checked to ensure that appropriate changes were made to resolve customers' problems

Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Bulk Print and EDI Medical Bill Specialist I

10/2007 - 11/2009

Broadspire, A Crawford Company

Plantation, FL

Examined job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions

Verified that paper and ink meet the specifications for a given job

Verified accuracy of billing data and revise any errors

Reviewed requisition orders to verify accuracy, terminology, and specifications

Reviewed and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies

Data Entry Specialist

06/2005 - 08/2007

Multiple Staffing Agencies

Fort Lauderdale, FL

Bulk print department at Broadspire and assisted with EDI medical billing

Data entry and clerical support in HR Dept at Spirit Airlines

CSR for Colombian Emeralds International incoming calls for jewelry repairs

Data entry of Truck driver daily ticket information to include fuel and mileage at Kenan Transport

Data entry of parts into spreadsheets for Vector Manufacturing

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Front Office Manager

09/2000 - 02/2005

The Real Estate Library

http://relibrary.com, Boca Raton, FL

Communicated with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints

Data entry of all new customers for several websites, processed cancellations of customers

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Billings, credit card charge backs, data mining

Verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing

Education

Issuing Institution

Location

Qualification

Course of Study

Moore Career College

Hattiesburg, MS

Vocational School Certificate

Business And Computer Operations

Certificates

Certification Title

Issuing Organization

Completion Date

Silver Credential

CareerSource Research Coast

05/2015

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