Karen Crews
***** * **** *** .~ Denver, CO *****
720-***-**** . CELL PHONE
acqdhr@r.postjobfree.com
EDUCATION
Metropolitan State University Denver, Denver CO
Bachelor of Arts, W omen's Studies/Minor Human Services
Graduated May 2014
Parks Junior College, Aurora,CO
Paralegal Studies June 1993
RELEVANT COURSEWORK
Conflict Resolution
Decision Making
Time Management
Women's Leadership
Interpersonal Communication
Organizational Management
SKILLS/STRENGTHS
Strong communication interaction and relationship-building skills acquired
through planning and implementing programs learned through customer service
positions, volunteer work and coaching activities
College graduate with solid academic skills
Successful leader, equally effective as member of a team
Highly organized, able to mufti-task to accomplish objectives
Professional demeanor and attentive to detail.
EMPLOYMENT HISTORY
Optum Denver,Co
4/2014-6/2014
(Left for medical reasons)
Loretta Jones Linden, NJ
6/2007-6/2010
Care Giver for mother
Dish Network Denver, CO
4/2006-4/2007
Customer Service/Technical Support
Coordinated installation of equipment
Collaborated with clients and vendors
Advised clients of customer products
Exceeded company expectations for customer service
Educated customers by explaining debits and credits
to their accounts to increase customer knowledge and satisfaction
Wide Open West Cable (WOW) Colorado Springs, CO
4/2005-4/2006
Customer Service/Sales
Achieved One Call Resolution
Upgraded customer accounts
Answered phone calls, and scheduled appointments.
Expanded company territory
AT&T Denver,CO
6/2000-4/2005
Customer Service/Sales/Technical Support
Communicated with internal and external clients
Identified sales opportunities
Mentored employees
Assisted in training new employees
Collected and recorded financial information according to laws,
regulations, policies and procedures
VOLUNTEER WORK
Regional Transportation District 9/2011-
9/2012
Advised on new light rail lines
Community Action
Achieved financial grant through the Denver Foundation
9/2011-9/2012
Founded Community Action
Parents for Children with Disabilities 7/1989-
6/1991
Founded
Arranged for guest speakers
Collaborated with school, teachers and school board
Encouraged parents
References
Upon request