Customer Service Representative/ Reception
Resume:
Kristy B. Kent
**** ****** **. ***. *- Depew, New York 14043
Phone 716-***-**** – E-Mail acqdfy@r.postjobfree.com
Education:
Buffalo State College, Buffalo, New York Current Student
Pursuing a B.S. in Social Work
Erie Community College, Williamsville, New York Graduated May 2011
A.S. Liberal Arts in Science
Human Services Certificate
Harkness Career Center, Cheektowaga, New York Sept. 2006-June 2008
Early Childhood Education Preparation Program
Employment:
Hilton Garden Inn, Cheektowaga, New York April 2014- Present
Night Auditor
Create, edit, update, and balance guest accounts for new and existing guests.
Utilizing a property management system and completing nightly audit.
Responsible for resolving any guest concerns/requests and ensuring complete satisfaction during their stay.
Completing and maintaining the proper paperwork to document revenue of the restaurant and hotel.
Operating company shuttle to and from the airport when necessary.
Event Services, Syracuse, New York June 2008- Present
Ride-Game Operator/Food Services
Responsible for implementing the safety of all customers and co-workers.
Ensure customer satisfaction through professional and courteous communication.
Collaborate with co-workers during peak customer traffic providing excellent and prompt service.
Take orders, prep food, and serve customers in quick and orderly fashion.
United Healthcare, Tonawanda, New York Dec. 2013-March 2014
Health Advisor
Expressing adequate and extensive knowledge of healthcare/pharmacy benefits and resources.
Answering a multiline phone system and demonstrating proficiency in medical claims and coding.
Sharing compassion for every member’s health concerns and questions.
Taking the burden from a member and addressing billing and benefit issues.
Seasonal Lawncare, Elma, New York March 2013-Oct. 2013
Customer Service Representative/Office Assistant
Responsible for the processing and posting of accounts receivable.
Answering a multiline phone system and addressing customer requests and concerns.
Scanning, printing, filing, and mailing contracts, statements, and estimates.
Communicating with technicians regarding customer accounts and contracts.
Collecting past due balances on delinquent accounts.
Holiday Inn, Cheektowaga, New York Nov. 2011- March 2013
Night Auditor/Shift Manager
Create, edit, update, and balance guest accounts for new and existing guests.
Utilizing a property management system and completing bi-weekly system reboots.
Responsible for resolving any guest concerns/requests and ensuring complete satisfaction during their stay.
Completing and maintaining the proper paperwork to document revenue of the restaurant and hotel.
Internship Experience:
Little Treasures Child Care, Cheektowaga, New York Sept. 2007- Dec. 2007
Assisted in infant room.
Developed and implemented small group lessons (4 year old room.)
Fostered positive relationships with staff and parents of children.
Cayuga Heights Elementary School, Depew, New York Feb. 2008- May 2008
Provided assistance in a kindergarten classroom.
Developed and implemented small group lessons.
Provided one-on-one assistance and supervised learned centers.
Volunteer Experience:
Salvation Army-Golden Age Center, Buffalo, New York January 2012-May 2012
Built meaningful relationships with elderly members with developmental disabilities.
Reinforced communication and motor skills.
Assisted in group activities.
References:
Paula Brautlacht, Hilton Garden Inn, Front Desk Supervisor
Kevin Jankowicz, Event Services, Owner
Melissa Wisniewski, Seasonal Lawncare, Customer Service Supervisor
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