Curriculum Vitae

Chen Jie

Mobile: +86-185********

E-mail: acqd2f@r.postjobfree.com

Summary:

- 8 years experiences in enterprise BI, in-depth knowledge and experience in designing and implementing complex solutions with diverse enterprise applications such as CRM, SAP and back-office applications.

- In depth knowledge of marketing and sales processes in Pharma commercial operations. Experience in engaging the business and translating business goals into appropriate business intelligence KPIs

- Experiences in service operations including activities such as incident, problem & change management. Clear understanding of ITIL processes especially incident and problem management.

- Experiences in project delivery and managing diverse set of team members under challenging and pressurized scenarios. Strong sense of ownership, accountability and customer focus Strong people interaction and relationship building skills across multiple functions within the organization

EDUCATION

2003-2005

Royal Institute of Technology(KTH), Sweden

Master of Science in Information Technology

Subjects taken include Advanced Internetworking, Management of Networks and Networked Systems, Inter-domain Routing, Internet Security and Privacy, Voice over IP, Network Programming, Database Modelling, Communication System Design, Global IT Management

1999-2003

Central South University, China

Bachelor of Science in Telecommunication Engineering

PROFESSIONAL EXPERIENCE

Nov 2011 till now

Roche Pharmaceuticals, base at Shanghai, China

APAC BI Service Manager: responsible to deliver robust, scalable and enterprise wide service which mainly provides commercial business intelligence capabilities covering sales & marketing, finance controlling and compliance, and customer care processes in 18 affiliates in the Asia Pacific region. This includes the design and implementation of technical solutions based on prevailing technology while in alignment with the enterprise architecture, Global BI strategy and roadmap implementations.

Lead a team from different organizations (Global BI, ADMD, Local BI, external vendors) to facilitate the intake of APAC BI projects and services

Work with Commerical departments to set appropriate expectations with their business, and develop action plans to optimize the processes and solutions. Balance demand for short-term projects with resource needs for longer-term solutions

Work within the regional IPC process with Regional PMO to establish clear direction for BI programs that will be executed in the following year, in alignment with the overarching Commercial IT strategy, resource capacity and funding

Build new BI opportunities by providing prototype solution design, answering business queries and developing presentations for customers to understand the value of business intelligence

Ensure that the deployment of projects and changes are managed and supported. This includes the transition from projects to operations, organizational readiness, and operational stability and effectiveness

Provides solutions to technical and service support issues, and is responsible for efficiency SLA definition, evaluation, monitoring and reporting

Review incident trend analysis and manage improvement, coordinate and drive problem resolution

Manage change requests and enhancements to improve efficiency, functionality and reliability. Contribute to innovation in the technology area and identify opportunities for synergy and reuse

Package and productize BI services by applying specific knowledge of systems and tools as well as problem solving skills to support these processes and solutions

Implement and monitor IDW system performance using defined standards and resolve or escalate problems for resolution

Collaborate with Global BI Architects, project management and technical teams on BI architecture landscape and solutions

Collaborates and maintains working relationships with appropriate technology vendor contacts and peer company contacts

PROJECT 1

Title: Harvest APAC CRM

Time: Nov 2011 till now

Role: Service Manager

Tools used: Oracle, Informatica PC, SAP BO, Tableau, RoamBI, SFDC

Function brief:

-Data integration of Salesforce.com CRM system that gives users unified views and access to multiple subjects of Activity, Target, Customer, Timeoff, Coaching, Patient Flow and etc.

-Solutions enable data access, reporting, analysis, visualization, distributions and mobility for thousand sales & marketing, executives, managers and representatives.

-Dynamic development approach. Harmonized regional reports have come into production mode. The regional project team collaborates with the affiliate business to revisit and revise each deliverable, adding richer data and more functionality

-Regional KPI reports, benchmark across the region, reinforce regional strategy and sales manager development as coaches.

PROJECT 2

Title: Harvest APAC Sales

Time: Jan 2012 till now

Role: Service Manager

Tools used: Oracle, Informatica PC, SAP BO, Tableau, RoamBI, SAP BW

Function brief:

-A view to monitor healthcare industry sales data and tune to the business requirement by categories, products, geographies, etc. It provides a possibility to reinforce the company competitive advantage.

-A mean to track distributor sales data and shape the analysis through brands, indication, business unit. It enables a sales measurement and a trend MoM/YoY analysis.

Aug 2006-Nov 2011

Hewlett Packard, base at Shanghai China

BI Project Manager: Primarily responsible for leading a 5-8 people team to provide product release on business analysis, data modeling, ETL and OLAP development for HP Enterprise Data Warehouse.

Team management, resource and schedule planning, project review and health check with centre quality manager and project retrospect with program manager.

Communicate to the worldwide BI engineering teams, understand complex elements of the requirement by the business team, and check project status with PMO.

Set up knowledge sharing and training sessions with other BI teams, cover skill sets from data architecture, data extraction, ETL process, database, to reporting tools.

Program expert team member: Responsible for providing expertise on EDW project planning, execution, monitoring and controlling, and SPOC in projects of the ETL and data architecture across China centre.

PROJECT 1

Title: EDS Finance Migration

Time: Feb 2010 – Nov 2011

Role: Project Manager, Data Architect

Tools used: Neoview, Erwin, Yotta, SQL script, SAP BO

Function brief:

-Business analysis and implementation of migration EDS finance report to HP EDW. To support the migration, a consideration is required for the compatibility between Capital control, Planning and WBS master data. and PnL data need to load to EDW.

-Load EDS Planning, Project and PnL data to EDW and integrate them to EDW finance Yotta report.

-Through the reporting, the business can monitor EDS revenue, cost, margin and capital usage and throttle up, down and sideways as need.

PROJECT 2

Title: EDW Revenue and Profit

Time: Feb 2009 – Jan 2010

Role: Project Manager, Data Architect, Data Mining Analyst

Tools used: Neoview, Erwin, Oracle, SQL script, SAP BO, R

Function brief:

-Provides visibility on financial data dimensions (group accounts, Business area, and profit centre) and all operational dimensions (customer, Deal ID, contra details, etc.) for operational daily and month-end reporting.

-Provides better and timely information by invoiced shipment data which is sourced directly from order management systems and regression mining model.

-Supports “working” and “actual” adjustments throughout the month and month-end and cross border adjustments outside of close window.

PROJECT 3

Title: Ericsson Data Warehouse IT Reporting

Time: Aug 2006 – Jun 2007

Role: ETL and Report Developer

Tools used: Informatica PC, Erwin, Oracle, SAP BO, SQL script

Function brief:

-Elaborate BI solution for HP IT service to Ericsson. Implement comprehensive configuration management and reporting models that support end-to-end integration and knowledge of all operational IT landscape

-HPSC reports contain Incident Manager and Problem Manager to ensure the day-to-day management of IT systems are performing optimally, to prevent or detect any performance problems, and to ensure that they are able to support the performance levels specified in SLA's.

Jan 2005 -Jun 2006

Telecommunication System Lab KTH, Stockholm, Sweden

Software Engineer: Responsible for design, development and testing of signalling and security functionalities on a SIP user agent embedded in broadband telephony.

Title: Minisip – a SIP VoIP agent

Time: May 2005 – May 2006

Technology: MIKEY, SIP, SRTP, PKI, X.509, LDAP

Tools used: C++, Linux, BIND, Ethereal, Open CA, OpenSSL, Open LDAP, SIP Express Router, SVN

Function brief:

-Develop a SIP user agent to make phone calls and instant message. It supports end-to-end security and multiple incoming and outgoing calls simultaneously.

-Design and implementation of Top-down and Up-cross-down PKI trust models, and set up a test-bed for the verification.

-Implementation of certificates retrieval from public directories, and support of transport in TCP, UDP and TLS.

-Implementation and measurement of caching support, to configure trusted CAs and end users, and remarkably reduce the call establishment delay.

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