Rachael A Graziano

**** *. ******* ****

Jupiter, FL 33458

MOBILE: 561-***-****

acqd01@r.postjobfree.com

https://www.linkedin.com/pub/rachael-mcgonigle-graziano/78/20a/368

Summary of Qualifications

Assistant store manager with extensive experience and understanding of the high end luxury retail industry. Skilled in understanding the importance of customer relations and rapport. Thorough background in retail sales management that includes in store team development, trusting customer/client relationships, sales professional and management level recruiting, attending annual corporate sales meetings, merchandising, and conducting 360 degree training programs. Proven success in developing strategic and planning sales while maintaining and adhering to company policies.

Professional Experience

Lilly Pulitzer, Palm Beach Gardens, FL

Assistant Store Manager; November 2014 – Present

Manage and oversee 30+ sales professionals for the retail business of Lilly Pulitzer’s flagship store; (www.lillypulitzer.com).

Educate, motivate, and help each sales team member to build their own customer bases in an entrepreneurial spirit with the proper tools needed to ensure each individual meets and exceeds his/her established sales goals.

Responsible for transparent communication and implementation of sales incentives, sales plans, sales budgets, and sales results to store manager and sales team.

Lilly Pulitzer, Palm Beach Gardens, FL

Operations Manager; October 2013 – November 2014

Responsible for managing receiving and shipping merchandise.

Provide essential daily reports, store to store transfers, damages, and replenishment of inventory.

Identified flaws in the replenishment process while implementing action plan to improve it.

American Eagle, Rochester, NY

Assistant Store Manager; July 1995 – September 1997

Responsible for performing all aspects of opening and closing the store.

Provided reports to management on a daily basis regarding the accounting of the store.

Led sales personnel in daily /weekly/monthly sales projections and goals.

Managed scheduling, floor set changes, inventory/stock room and cleaning.

Coordinated and participated in conference calls with the District Manager.

Aeropostale, Rochester, NY

Key Holder, August 1993 – July 1995

Assumed managerial duties when a manager could not make a shift or would leave early.

Consistently met sales goals and as a result received numerous positive reviews from management.

Repeatedly recognized for excellent customer service.

Relevant Experience

Palm Beach Soccer Academy, Palm Beach Gardens FL

Tournament Director/Team Manager/ Uniform Coordinator, August 2008 – Present

Responsible for transparent communications with the team and players’ parents.

Manage the ordering and distribution of uniforms.

Oversee the scheduling of games, and attainment of volunteers.

Arranging travel for the team.

Create and file game reports.

Adept at organizing and multi-tasking, while maintaining a positive attitude.

The Face Place, Rochester NY

Esthetician, May 1996 – September 1996

Performing all esthetic procedures - facials, body treatments, waxing, makeup.

Selling products and up-selling additional products.

Handled front desk greetings, answering phones, and customer resolution.

Re-stocking supplies as needed.

REFERENCES AVAILABLE UPON REQUEST

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