Nadjah Dabney

Decatur, Ga ***** • Telephone: 310-***-**** • Email: acqczi@r.postjobfree.com:acqczi@r.postjobfree.com

mailto:acqczi@r.postjobfree.com

mailto:acqczi@r.postjobfree.com

Healthcare Information Technology Business / Data Analyst Influential Leader

Committed to maximizing technical reliability and maintaining system performance

Knowledgeable and dynamic Healthcare IT professional, offering exceptional analytical and technical strengths. Associate’s candidate in Healthcare IT and offers five years of industry experience throughout large companies, including Equifax and Outbox Technology. Offers a detailed understanding of medical terminology and technology, pathophysiology, and pharmacology. Recognized as an influential leader with a commitment to optimal technical performance. Ability to develop solutions, resolve complex issues, gather requirements, and achieve data integrity.

• Leadership, Motivation & Teamwork

• Interprets and Defines Requirements

• Troubleshooting and Diagnostic Skill

• Data Management and Analysis Ability

• Business Analysis and Strategic Planning

• Healthcare Information Technology Skill

• ICD-9 & ICD-10 Expertise/Classes

• Software Implementation Ability

• Strong Problem Solving Expertise

Technology Snapshot: Microsoft Operating Systems Microsoft Office Suite SAP Mac OSX TCP / IP VPN Visual Basic 6.0 Microsoft Project and Visio SharePoint Strongview Security Administration Quickly learns key Programs

PROFESSIONAL EXPERIENCE

Client Support Lead 2013 (2012) - Present

Outbox Enterprises Los Angeles, California

Supervise, coach, mentor, and evaluate client service specialists and facilitate new training programs to maximize the potential of teams; foster a positive work environment to improve performance and morale. Promoted throughout tenure with Outbox Technology; consistently exceeded established goals or objectives.

●Provide expert-level guidance and technical education to clients; improve functionality, effectively resolve complex technical issues, troubleshoot network connectivity issues, and manage new tickets. Perform security administration tasks; create, modify and troubleshoot user accounts

●Influence process improvements throughout the department; optimize client satisfaction, minimize complaints, identify key opportunities and execute industry best practices to improve quality control

●Coordinate new product launches and plan and execute promotional events to maximize exposure; spearhead strategic campaigns, configure new marketing plans, and led business development tasks

Client Support Specialist 2012 - 2013

Outbox Enterprises Los Angeles, California

Delivered expert-level technical support to clients and provided world class service; identified, troubleshot, diagnosed, and resolve complex technical issues, responded to inquiries, questions, or requests, and optimize satisfaction. Planned and coordinated daily workflow to achieve optimal productivity; prioritized daily duties.

●Consistently met or exceeded client service level agreements and achieved optimal retention rates; effectively presented the values of the products, services, and features and drove profitable growth

●Worked in collaboration with product support groups to expedite resolution process and achieved one-call resolution; effectively communicated with cross-functional teams to escalate complex issues

Account Sales Representative 2011 - 2012

International Merchandise Concepts Los Angeles, California

Placed and efficiently processed 75 to 100 unique merchandise orders on a daily basis; answered a high-volume of incoming phone calls and respond to emails in a timely manner. Analyzed the needs of customers, presented value-added solutions, calculated accurate quotes, and successfully closed sales to drive revenues.

●Successfully established new distributor accounts and expanded existing accounts; facilitated timely product deliveries and formulate key strategies which supported the goals of the company and client

●Instrumental in the creation of new catalog programs, branding strategies, and advertising layouts; selected to serve as a representative at new IMC tradeshows and ethically represented the company

Group Sales - Outreach Coordinator 2005 - 2010

Center Theatre Group Los Angeles, California

Spearheaded group sales campaigns; defined target markets, planned and coordinated special events, created new marketing materials, and developed advertising collateral. Researched prospective leads and initiated outbound telephone calls for ongoing and upcoming shows; effectively promoted company events.

●Provided world class service to customers and corporate representatives; communicated any show prices, availability, performance dates and group rates and responded to direct inquiries or questions

WGPS Client Support Representative 2004 - 2005

ADP (Automatic Data Processing) Los Angeles, California

Served as the internal subject matter expert for WGPS for major client accounts, regions, and internal ADP departments; provided strategic guidance or support. Researched and responded to major account inquiries, including support of lien calculations, payments to agencies, setup and input questions, and error resolution.

●Seamlessly implemented comprehensive customer service solutions for major account clients utilizing the PCPW and PayeXpert payroll software platforms; provided technical support to all users

Technical Customer Support Analyst 2000 - 2003

Equifax Los Angeles, California

Provided high-level support for over 20 software applications; identified, troubleshot, diagnosed, and resolve complex technical issues. Monitored dedicated network circuits for failures or interruptions and utilized scope, sniffer and TMON trace to capture all transmission errors. Delivered technical assistance to customers.

●Implemented complex troubleshooting methods to effectively resolve network connectivity issues and transmissions through TCP / IP, SNA, X25, Frame Relay or VPN; served as a subject matter expert

EDUCATION and CREDENTIALS

Associate of Sciences degree candidate with a major in Health Information Technologies - Healthcare Informatics

Santa Barbara City College – Santa Barbara, California – Associate’s (AS) degree to be completed in 12/2015:

Relevant Coursework: Medical Terminology, Coding Applications - Advanced, and Health Information Management

Bachelor of Science degree with a major in Business Information System – Information Technology Management

DeVry University – Alpharetta, Ga – Bachelor of Sciences degree completed in 5/2002:

Relevant Coursework: Requirements Gathering / Testing, Object-Oriented Programming, Systems Implementations

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