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Customer Service Manager

Location:
Plymouth, MN
Posted:
June 22, 2015

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Resume:

GIL T. DELA CRUZ JR.

*th Floor Besana Apartment

*** ******* ****** **.

Evangelista Makati, Philippines

Mobile No.: 092*-****-***

Email Address: acqcy2@r.postjobfree.com

I.PERSONAL DATA

Gender : Male

Age : 29 years old

Civil Status : Single

Date of Birth : November 24, 1984

Place of Birth : Maninang Sapian Capiz

Religion : Roman Catholic

Nationality : Filipino

Height : 5’7”

Weight : 60 kgs.

Contact Person : Karen dela Cruz

Relationship : Sister

Contact No. : 092********

II.HIGHLIGHTS OF QUALIFICATIONS

* Registered Nurse (RN) with License No.: 0373750

* Registered Midwife (RM) with License No.: 0152485

* Master of Arts in Nursing (MANc)

* Awarded Outstanding Scrub Nurse (2006)

* Awarded Best in Performance in Preceptorship Training (2007)

* Awarded Best in Circulating Nurse (2007)

* Awarded Best Staff Nurse (Overall, 2007)

* IELTS (Academic Passer) – Overall Band Score: 7, Speaking: 7

* Guest Speaker/Lecturer on Institution’s Program on Continuing Education

* Academic and Clinical Instructor with Domain Average of 4.6 out of 5 (Advanced) under Faculty Evaluation.

* Awarded Top Performing Executives for February 2013 (EXL Services Phil.)

* Manager’s Choice Awardee (EXL Services Phil.)

* Consecutive Venus Awardee (United Health Group)

* Six Sigma – White Belt-Trained (January 2014)

* DELE NIVEL A1 Passer

III.EDUCATIONAL BACKGROUND

Spanish Class : Instituto Cervantes

August 19 2014 – present

Level 9

Post-Graduate : Master of Arts in Nursing (MAN)

Pamantasan ng Lungsod ng Maynila (PLM)

Intramuros, Manila, Philippines

June 2006 up to present

Comprehensive Exam passer and with on-going thesis

Tertiary Level : Bachelor of Science in Nursing (BSN)

Saint Anthony College of Roxas City

San Roque Extension Roxas City, Philippines

2001-2005

IV.EMPLOYMENT RECORD

Name of Employer : United Health Group

Position : Recovery Analyst

Department : Recovery Services – Inbound (Collections)

Inclusive Date : January 20 2014 - present

Name of Employer : EXL Services Philippines

Position : Medical Team Assistant – Customer Service Associate

Department : Travelers Insurance (Workers Compensation)

Inclusive Date : May 14 2012 – January 20 2014

Name of Employer : San Juan De Dios Educational Foundation, Inc. (College)

Position : Academic and Clinical Instructor

Department : College of Nursing

Inclusive Date : June 2009 – January 2012

Name of Employer : Saint Anthony College of Roxas City

Position : Clinical Instructor for Summer Affiliation

Department : College of Nursing

Inclusive Date : March 16, 2009 – May 22, 2009

Name of Employer : San Juan De Dios Educational Foundation, Inc. (Hospital)

Position : Unit Preceptor, Senior Staff Nurse

Unit : (OR Complex) Operating, Delivery, Recovery, Endoscopy

Inclusive Date : February 7, 2006 – February 14, 2009

V.REFERENCES

Rolando Bacar Charyne Tatad

Assistant Manager Operation Manager

United Health Group EXL Services Philppines

URS – Inbound TRV-MTA

091*-***-**** 976 9000

Mr. Rodolfo C. Borromeo

Nursing Director

San Juan De Dios Educational Foundation, Inc. (Hospital)

091*-***-****

I hereby declare that all information provided were accurate and true.

GIL T. DELA CRUZ JR.



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