Georgette Connell-Niang

***** ********** ***** #*-*

Omaha, Nebraska 68164

Cell 402-***-****

Email: acqcxi@r.postjobfree.com

Objective:

To obtain a challenging position in a Financial Institution with the opportunity for growth.

Personal Attributes:

•Strong planning & time mgmt. Skills

•Excellent sales and customer service skills

•Determined winning attitude

•Ability to multitask effectively

•Team Oriented

•Quick mastery of new skills

Professional Experience:

05/09- Present Ace Cash Express Omaha, Ne

Center Manager

•Responsible for the day-to-day center operations

•Customer Service

•Loan and Lending experience

•Focus on developing new business with commercial customers

•Training and coaching center personnel to cross sell

•Drive the overall sales efforts

10/01-08/08 Spencer Savings Bank Elmwood Park, NJ

Branch Manager

•Supervise Branch Staff

•Customer Service

•Evaluate work performance

•Coach staff through internal staff development

•Involved in external business development and civic involvement

•Loan closer for secondary mortgage loans

01/01-10/01 City National Bank of New Jersey Newark, NJ

Branch Manager

•Supervise Staff

•Customer Service

•Counseling and doing performance evaluations

•Involved in the officer's calling program for businesses to increase deposits and to be more active and visible in the community

•Loan and Lending experience

06/98-09/00 DCC Systems, Inc. Jersey City, NJ

Technology Service Agent

•Provided telephone customer service and technical support for 1,500 personal computers of the New York Daily News

•Recorded customers call information in a call tracking software application

•Reset end-user passwords

•Experience with call tracking software: Integra Trak, Support Express and Remedy

•Assisted users in resolving phone problems such as information request, call completion, instruction of phone use and resetting in-operational phones.

11/96-08/99 Sears and Roebuck Department Store Jersey City, NJ

Sales Associate

•Promoted the sale of personal computers, fax machines, telephones, other office equipment and accessories

•Proficient in troubleshooting, customer relations and problems solving

•Served as a/ liaison between management and suppliers

02/87-05/96 Crossland Federal Savings Bank New York, NY

Branch Operations Manager

•Organized and restructured new staff in three locations over a two year period

•Hired, oriented and trained new employees

•Evaluated work performance and coached in areas that needed assistance

09/76-02/87 First Jersey National Bank Jersey City, NJ

Branch Manager

•Started in the management trainee program and was exposed to all areas of banking

•Managed 3 branch offices of this top New Jersey Bank

•Loan closer performing all final preparations of documents needed for closing

Education: Jersey City, NJ

•Saint Peter's College

•Bachelor of Science Degree in Business Management

•Minor in System Analysis

The Chubb Institute Jersey City, NJ

•NJ Diploma in Technical Support

•Honor Student

•Proficient in Microsoft Word, Excel, Access, Powerpoint, Internet skills & Typing

Company Sponsored Seminars:

Banking, Management, Performance Evaluation, Communications, Counseling, Disciplining and Role Playing, Bank Sales and Product Knowledge, Store Sales and Product Knowledge of office equipment and cell phones.

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