Susan D. Johnson, PMP

** ***** ******

Hudson, MA 01749

P: 978-***-**** / C: 617-***-****

E: acqcsv@r.postjobfree.com

~ Program & Project Manager ~

Dynamic and highly skilled PROGRAM & PROJECT MANAGEMENT SPECIALIST, who has diverse and extensive knowledge in this chosen profession. Upholds a superb ability to create a team environment and drive a company to achieve their objectives, as well as has a tremendous influence on others and quickly resolves complex issues effectively. Maintains proficiency in bridging the gap between departments and is seeking a challenging position with a company that rewards hard work, innovation and continued successes.

Areas of Expertise

Program Management

Process Improvement

Daily Operations

Data Analysis

Proposal Development

Quality Control

Organizational Planning

Customer Service Excellence

Interpersonal Skills

Superior Communication Skills

Strict Time/Budget Adherence

Staff/Team Management

Professional Experience

Knowledgent, Boston, MA 2015-Present

Project Manager/Consultant

State Street Bank & Trust Project – Global State Street KYC/AML Responsible for oversight of data migration from local business units into centralized KYC/AML databases.

IDG, Framingham, MA 2010-2014

Program Delivery Manager, Global Solutions

Simultaneously managed media programs and events that encompassed: budgeting, exchange rates, scheduling, time zone awareness, different languages, and cultural diversity.

Oversaw four annual roundtable events for IBM, and promoted seamless and uninterrupted communication between the US and Canadian teams in an effort to increase sales.

Conceptualized and developed several online programs, which involved assigning a team to work with, creating frameworks and expectations, planning specifics, obtaining content, site management, and documented the process.

Assisted the Program Delivery Director in creating more streamlined processes and documentation, for US and UK teams. All were designed to be concise and easily followed, and within IDG and international policy requirements.

FIDELITY INVESTMENTS, Marlboro, MA

2007-2009

Senior Project Manager

Supported a team of 15-20 individuals comprised of two very different business lines.

Facilitated an internal reference book project with rigid time constraints from revised design to completion, with all internal and legal approvals completed per requirements, as well as complied with all internal deadlines and budgets.

Created and disseminated the schedule and revised process to the product owner that resulted in an improved system for the 2010 book.

Designed user-friendly documentation for new email deployment process, which entailed: screenshots, URL's and clarification of internal acronyms. Document is currently used for training and reference by the entire department.

ACHIEVEMENTS

Managed a mailing distributed to over 250,000 retirement account holders on time and within budget despite receiving the project mid-process and drastically behind schedule.

Given several “on the spot” awards at Fidelity, from peers and clients for excellence on individual projects.

Production Management Experience

DOW JONES & COMPANY, Wellesley, MA

A leading provider of global business news and information services

Production Manager

2006

Managed a team of four to ensure that daily, weekly, and deadlines for electronic and print products were met within budget.

Conceptualized and designed a 2007 media kit resulting in a 40% reduction in print and mailing costs. Delivered final pieces five months earlier than the previous years kit, closing a large volume of Q1 2007 business that had been missed in 2006.

MADAVOR MEDIA LLC, Boston, MA

A small enthusiast magazine publishing company with six sports and collectibles titles

Production Manager

2004-2006

Innovatively designed and integrated a new and improved system for monthly schedules, magazine print orders, and bulk ordering subscription insert cards, that resulted in reduced costs and waste.

Supervised a team of five graphic artists, while implementing a new documented system, in order to ensure that magazines were designed, approved, and consistently sent to press on time and within budget.

Collaborated with artists and editors to draft style guidelines for the magazines to garner consistent branding.

REED BUSINESS INFORMATION, (Formerly Cahners Publishing), Newton, MA

North America's largest B2B information provider consisted of 80 market-leading publications and websites.

1997-2004

Custom Publishing Director, Logistics Management, & Supply Chain Management, (2003-2004)

Completed annual client sponsored online trade shows, the second contained four keynote speakers and nine webcasts that were broadcast over two days with gross earnings were over $200,000 for this one project.

Project-managed client sponsored informational webcasts utilizing various vendors, averaging 1-2 per month. Each had a contract requiring a specific number of people to be registered and a specific percentage of that number needed to attend. All contracts were met with average gross earnings of $25,000 each.

Created Custom Publishing Supplements for both magazines, which included: creating a theme or direction, hiring the writers, creating layouts, and adhering to all deadlines. Average gross earnings was $15,000 each.

Managed custom electronic newsletters and scheduled all electronic broadcasts for three magazines. Average gross earnings for each was $8,000.

ACHIEVEMENTS

Received internal award for Customer Service, and Publishers Award 2003 & 2004 for excellence.

Production Manager, Logistics Management, & Supply Chain Management Review, (2000-2003)

Moved Supply Chain magazine to a larger printer, reducing yearly printing costs by 40%

Created layout of magazine, custom print orders, handled ad tracking, and quoted all special projects.

Production Manager, Warehousing Management Magazine, (2001-2002)

Commercial Print Buyer, (2000-2001)

Coordinated gang printing of media kits (15 media kits & folders in two runs) resulting in 30% reduction printing and bindery costs.

Ordered all promotional pieces at best pricing for a 300+ person location.

Production Manager, Design News Magazine, (1998-2000)

Production Coordinator, Supply Chain Management Review Magazine, (1997-1998)

Production Coordinator for Custom Publications Division, (1997-1998)

Managed various print publications for Digital Corporation, reducing mailing and print costs by 15%.

Technology

Mac: Adobe InDesign, Quark, Photoshop, Illustrator, Dreamweaver, Basic (X)HTML NeoOffice PC: Doubleclick ad trafficking system, Windows NT, 95, 98, 2000, Microsoft Word, Microsoft Excel, Power Point, Lotus Notes, Lotus Word Pro, Lotus 123, Ad tracking database designed specifically for RBI, Impoze, Smart Path, Aprimo.

Education, Certifications & Training

B.A. Graphic Communications, Franklin Pierce College, May 1992

Project Management Professional Certification, Project Management Institute, August 2014

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