NEELAKANDAN

PERSONAL SUMMARY

The ability to multitask and stay polite at all times is an absolute must for someone working at this position. Seeking an opportunity to work for an organization as a Front Office Administrator that will employ my ability to manage customers and schedules to maximize its work and position in the industry

Looking to join a reputable and exciting hotel group where I can progress quickly and have the opportunity to develop an enviable career profile.

CAREER HISTORY

Hotel Centre Point –Chennai

DUTY MANAGER Jan 2015 - Present

Responsible for managing the hotel on a day to day basis and for making sure that it meets or exceeds guest expectations. Also in charge of working closely with all departmental heads to ensure the smooth operation of the hotel at all levels.

Duties:

Administering and enforcing hotel policies and procedures.

Resolving customer complaints in a timely and professional manner.

Offering support and guidance to junior team members.

Promoting hotel services and facilities to guests at every opportunity.

Ensure that guest preferences as regards to room, facilities and amenities are met(prior to arrival or in-house)

Guest satisfaction levels are kept high at all times.

Euro Inn – Al-Khobar, KSA

FRONT OFFICE EXECUTIVE Dec-2012-Nov2014

Responsible for all activities that relate with day to day front desk operations in the hotel having a direct or indirect impact on profitability and guest satisfaction levels.

Duties:

Effectively oversees the shift and ensures that the guests receive the highest quality of service.

Communicates with and approaches guests to inquire about their stay and ensure quality service.

Assists in developing and implementing new systems and standards

Work cohesively with all operating departments in the hotel

Savera Hotel – Chennai

FRONT OFFICE EXECUTIVE July 2007 – Sep 2012

ACADEMIC QUALIFICATIONS

TMG Collage of Art and Science

(Madras University) 2004-2007

B.Sc. Hotel & Catering Management

INDUSTRIAL EXPOSURE TRAINING

Did at Savera Hotel -Chennai

Nehru Government Boys Higher Secondary School

H.S.C 2004

S.S.L.C 2002

HOBBIES: Playing Chess, Online Games, Net Surfing.

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