GUERRYSHA S. MORGAN

** ***** ******, *********, **, 06710, 860-***-****, acqckp@r.postjobfree.com

EDUCATION

Monroe College, New Rochelle, NY, April 2014

Bachelor of Business Administration: Business Management

Associate of Allied Science: Business Administration

EXPERIENCE

Customer Care Associate. GCS (Global Contact Services): Long Island City, NY, March 2014-March 2015

Receive calls from authorized Paratransit customers to assist with:

oParatransit vehicle estimated arrival times and locations

oTravel itinerary changes

oTravel cancellation requests

oAlternate travel authorizations

oAlternate travel accommodations

Receive call from authorized Paratransit customers to process reservation request for customer trips.

Contact customers who do not utilize a scheduled trip to either cancel the trip or arrange for an alternate itinerary

Follow all of the approved processes covered in associate education for processing requests including the use of approved systems to process customer care and reservation transactions

Assist the Learning & Development team train new hires, re-train, and cross train current associates

Assisting the management team on the Hotline with helping fellow associates and carriers

Team Member. Joann Fabric: Scarsdale, NY, October 2013-April 2014

Respond with a sense of urgency and respect to ensure friendly and helpful service for every customer

Process customer transactions throughout the store at cash registers, cutting counters, and/or custom business areas

Assist in receiving, stocking, organizing, and displaying product according to store standards

Maintain awareness of, and assist with price changes, plan-o-grams, and promotional signage

Maintaining the cleanliness, recovery and operational standards throughout the store

Supports teamwork and collaboration with store leaders and other team members

Supervisor. AMC Theaters: Port Chester, NY, May 2011-August 2012

Sold movie tickets and AMC Gift Cards and informed guests about currently featured films, policies, programs, etc.

Prepared and served concession items to guests, cleaned the concession area and assisted with other theatre functions

Cleaned and maintained the auditoriums, restrooms and lobbies while controlling access to the theatre and the auditoriums

Assisted the management team ensuring theatre functions ran smoothly and efficiently

Manager. Trade Secret: Trumbull, CT, November 2008-May 2010

Processed shipments of cosmetics and beauty supplies

Maintained a good shopping environment for customers

Assisted customers in finding various cosmetic and beauty supplies

Took charge of store when manager was on vacation

Served as a Key Holder and responsible for nightly bank deposits

ACTIVITIES

Tutor. Academic Pathways: New Rochelle, NY, February 2011-March 2011

Volunteer. Kingdom’s Little Ones: Bridgeport, CT, August 2008-December 2008

Annually participates in the Breast Cancer and AIDS Walk

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, and Access; Tumblr, Twitter

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