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Customer Service Care

Location:
Brooklyn, NY, 11203
Posted:
June 21, 2015

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Resume:

Llona Francis

646-***-****

*** **** **** ** – Apt B, Brooklyn, NY 11203 acqci0@r.postjobfree.com

Objective: To gain employment in a caring, patient-centered environment that fosters professional and personal growth.

Education: Chamberlain College of Nursing

Expected graduation date 03/16

BSN

3.92 GPA

Helene Fuld College of Nursing

Graduated 11/12

RN program

ASN Degree, RN license 03/13

Medgar Evers College, Brooklyn, NY

3.7 GPA

Graduated Summa Cum Laude 05/03

Certificate for Academic Excellence

LPN Certificate, LPN license 09/03

Experience: Lutheran Medical Center

Charge Nurse 03/14-Present

RN 09/13 – 03/14

LPN 05/11 – 09/13

Caribbean-American Family Health Center

Provided care to patients in a family health clinic setting, including OB/GYN, Pediatrics, Medicine and various specialties

Screened and responded to patient telephone calls, and incoming laboratory data, discussed data with patients and took appropriate action when results required prompt intervention.

Provided patient teaching and instructions for procedures, medication, nutrition, and disease processes

Scheduled tests and procedures for patients and reviewed preparation information for procedures with all patients.

Assesseed the immediate and continuing needs of the patient and establisheds priorities for nursing care. Evaluated status of patients in emergency situations to determine and obtain appropriate care

Triaged all same day patients

Updated Central Immunization Records (CIR)

Reported communicable diseases to DOH

Ordered vaccinations from DOH and stock medications from Lutheran Medical Center

Daily inventory of vaccines

Audited antepartum and postpartum records for accuracy and compliance to PCAP

Prepared monthly nursing report

Case management for Brooklyn Breast Partnership Program through the Cancer Service Program. Responsibilities included intake, appointment for mammograms and PAP smears, follow-up appointment with various specialty services, and documentation

Supervised and in-serviced MA’s, RN’s and LPN’s

Precepted new nursing staff

Prepared MA and Nurses daily assignments

Monthly audits of POCT, Patient identification, hand-off to ED, and handwashing

Conducted daily huddles

Healing Wounds and Rehabilitation in Haiti, Rural Haiti 01/10 – 04/10

LPN, Relief Worker

Provided emergency care to patients injured during earthquake

Responsibilities included, triage, wound care, and emotional support to those injured. Disseminated medications and instructions prior to discharge

Triaged clients at clinic in Anse-a-Veau, Haiti, and provided culturally sensitive patient teaching

Assisted MD’s and NP with various procedures

Provided translations services to non-Creole speaking volunteers

Essential Nurse Staffing, Great Neck, NY 11/08 – 3/09

LPN

Bishop Henry Hucles Nursing Home

Provided care to patients at LTC facility

Responsibilities included, medication administration, wound care, treatments, documentation, and communication with other members of the healthcare team

Supervised CNA’s

Staffblue Agency, New York, NY 6/05 – 3/09

LPN

Various SNF

Provided care to patients at various LTC facilities

Responsibilities included, medication administration, wound care, treatments, trach and vent care, documentation, and communication with other members of the healthcare team

Supervised CNA’s

Miracles Can Happen Agency, Brooklyn, NY 10/08 – 1/09

LPN

Woodhull Hospital

Provided care to patients in Med/Surg unit

Responsibilities included, medication administration, electronic documentation on Quadramed, and assistance with ADL’s

J&K Healthcare Staffing Agency, New Rochelle, NY 10/07 – 03/08

LPN

St. Mary’s Hospital for Children

Provided age-appropriate care to pediatric population ages newborn to twenty-one in sub-acute and long term care setting, including medication administration, treatments, tracheostomy care and suctioning, wound care, NG tube insertion, straight catheterization of patients, documentation and supervision of PCTs and CNAs

The Avondale Group, New York, NY 4/06 – 10/07

Director of Operations

Hallmark of Battery Park City

Directed the day-to-day operations of home health agency, including, human resources, customer service, contractual management, resource management and service coordination

Ensured compliance with all regulatory agency standards and guidelines for home care agencies

Assessed all new and prospective clients for eligibility for independent or assisted-living community at the Hallmark using various assessment tools such as mini-mental exams, fall risk assessments, and ADL assessments as well as client, family, and medical personnel (MD, RN and PT and OT therapist) interview, and review of hospital or long-term care files

Reviewed and abstracted resident and employee charts monthly for DOH compliance

Assessed and reassessed prospective and current client need for services with an emphasis on developing a safe plan of care and minimizing care creep

Interfaced with multi-disciplinary team to ensure quality care

Participated in the development of policy and procedure

Conducted employee guidance, counseling, and supervision

Ensured availability of 24-hour coverage of service and coordinated on a on-going basis

Prepared monthly billing report and weekly payroll

Wrote all new contracts for home care services

Conducted contractual assessment for all new clients

Communicated periodically with families and other members of the healthcare team

Downstate Medical Center, Brooklyn, NY 4/04 – 9/04

LPN

Fast Track of Emergency Room

Provided patient care in Fast-Track unit of Emergency Room

Responsibilities included IV, phlebotomy, medication administration, EKG, wound care, and ICD-9 coding

Brookdale University Hospital, Brooklyn, NY 11/03 – 3/04

LPN

HIV/AIDS Unit

Delivered care to HIV/AIDS infected residents in long-term care facility

Responsibilities included medication administration, treatments, wound care, and documentation

Supervised personal care staff



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