ALINE M. BUEDEL

**** ********* *** *** ** La Vista NE 68128 - 931-***-**** mailto:acqcej@r.postjobfree.com

OBJECTIVE: Obtain a challenging position with a team oriented organization that will utilize my skills as a Loan Processor/Customer Service/Financial Service Representative.

QUALIFICATIONS: 20 years of combined customer service and loan processing experience. Highly experienced, self-motivated, detailed oriented and performance driven. Result oriented hands on leadership skills.

COMPUTER AND MACHINE SKILLS: Trained on and familiar with Appro Production, Operation and Application Manager, with Alltel, Laser Pro Lending, IBM Galaxy 5000, ATM Embossing Machine, Gilcom System, Micro Film, Ten Key, and Coming Jet Count, Corel Word Perfect 7.0, Corel Photo, Lotus Smart Suite, Microsoft Publisher, Excel, Word, Ultra-data Financial Service Program (FSP), Aims, GlobeNet, Sarec, Autotrade, Tes/Cinq, BT Edge Programs and Microsoft Office Outlook 2013, Word 2013, and Excel 2013.

COMPETITIVE ADVANTAGES

Professional, confident, mature and principal driven in all environments.

Results oriented, focuses on customer satisfaction.

Effective communicator at all levels of the organization.

Demonstrated competency in problem solving.

Able to anticipate and identify issues hindering effective solutions

Handles stressful situations with a calm, deliberate approach.

SAC Federal Credit Union Bellevue, NE

Sr Member/Support Service Representative III

Financial Specialist III

May 2009 to July 2010

ACH reject list processing.

Derived Processing, returns and NOC.

Reclamations.

ACH stop payments.

Sun Corp, Apex, ACO’s and DBO’s.

Expert in ACH Navigator, Smart Start, Harland Clarke and Web Xtender.

Experience in OFAC (Penley), Sharedrafts, Charge Off of Negative Accounts and

Check Systems.

Answer calls from members.

Regions Financial Corporation/Union Planters Bank Nashville, TN

Consumer Loan Processor

June 2002 to February 2008

Provide excellent customer service.

Order flood certification search

Prepare loan documentation for various loan types using Laser Pro Lending software.

Review title commitment for accuracy.

Perform final review for consumer loans.

Assist co-workers with problem resolution.

Deutsche Bank Nashville, TN

Financial Representative

June 2001 – June 2002

Process Foreign Custody and Euroclear Trades.

Perform Foreign Custody Income and Aims to GlobeNet recon reports.

Pinellas County Teachers Credit Union Palm Harbor, FL

Member Services, Account Service Representative

June 2000 – December 2000

Assist members regarding account balances, current loan activities, policies and procedures.

Verifications of deposits including Direct Deposits and Allotments.

Requested and reviewed Credit Reports.

Opened Savings and Checking Accounts, Investment, Certificates of Deposit, Individual Retirement Accounts.

Processed and closed on loans, Visa applications to include Share Secure Loans.

Fort Campbell Federal Credit Union Clarksville, TN

Member Services, Account Service Representative

August 1995 – May 1999

Assist members regarding account balances, current loan activities, policies and procedures.

Verifications of deposits including Direct Deposits and Allotments.

Requested and reviewed Credit Reports.

Opened Savings and Checking Accounts, Investment, Certificates of Deposit and Individual Retirement Accounts.

Promoted to Marketing Assistant, I visited Select Employee Groups (SEG’s) for new membership.

Responsible for the arrangements of the Freedom Plus Seminars and the Annual Meeting.

Assisted in developing ads for promotional events.

Fort Sam Houston Federal Credit Union San Antonio, TX

Member Services, Account Service Representative

September 1994 – August 1995

Assist members regarding account balances, current loan activities, policies and procedures.

Verifications of deposits including Direct Deposits and Allotments.

Requested and reviewed Credit Reports.

Opened Savings and Checking Accounts, Investment, Certificates of Deposit, Individual Retirement Accounts.

Processed and closed on loans, Visa applications to include Share Secure Loans using the Gilcom System.

Fort Campbell Federal Credit Union Clarksville, TN

Switchboard Operator- Promoted to Member Services, Account Services Representative

January 1992 – January 1994

Acting Senior Member Service representative for 8 months.

Supervised and trained new staff personnel assigned to perform member service tasks that included opening of accounts, CDs, and IRAs. Performed written evaluations.

Assist members regarding account balances, current loan activities, policies and procedures.

Verifications of deposits including Direct Deposits and Allotments.

Requested and reviewed Credit Reports.

Opened Savings and Checking Accounts, Investment, Certificates of Deposit, Individual Retirement Accounts.

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