MARY LOUISE JOHNSON CP # 714-***-****

*** ******** *** *-****: acqc6g@r.postjobfree.com

Milpitas, CA 95035

OBJECTIVE

To fulfill a responsible position in the administrative secretarial field and meet company goals and

objectives. Results oriented individual with extensive experience in the administrative and

customer service fields which encompassed various industries.

EMPLOYMENT HISTORY

11/2014 to 01/2015 TOYS “R” US, Milpitas, CA

Cashier (Seasonal)

Cashiering, merchandising and customer support.

07/2012 to 03/2013 KELLY SERVICES, San Bernardino, CA

Administrative Support (Contract Assignment at LifeStream)

Contacting existing donors and scheduling appointments for donations via computer

applications. Answering any questions the donor may have regarding the donation

process. Providing information to donor regarding donation events and locations.

Administrative support to department staff and event scheduling.

10/2011 to 3/2012 AEROTEK PROFESSIONAL SERVICES, Rancho Cucamonga, CA

Loan Servicing Specialist II (Contract Assignment at Wells Fargo)

Lien release processing for a financial institution. Work process tasks included initial data

entry, printing, signature submittal, check requests, and preparation for mailing. Initial

data entry involved use of dual screen monitors to review scanned documents and obtain

or verify necessary data. Completed lien release documents were printed, submitted to

the appropriate bank official for signature, and a check request was initiated for the

appropriate County fee, as applicable. Lien release documents were then matched with

checks and prepared to be mailed out to the appropriate County office for filing.

11/2006 to 6/2011 TJ PROFESSIONAL FLOORING SERVICE, Chino, CA

Office Manager

All aspects of business administration of home based service contractor. Administrative

support, accounting, invoicing and payment processing, marketing, customer service and

inside sales support.

5/2006 to 9/2006 APPLEONE EMPLOYMENT SERVICES, Cypress, CA

Administrative Assistant (Contract Assignment at St. Joseph’s Hospital of Orange)

Provide administrative support to Director of Compliance. Complete various projects as

assigned. Generate reports, department newsletter and new hire orientation materials.

Respond to inquiries regarding educational module requirements and Compliance

database. Maintain database, provide user support and general problem solving.

MARY LOUISE JOHNSON CP # 714-***-****

Page 2 E-mail: acqc6g@r.postjobfree.com

EMPLOYMENT HISTORY (Cont’d)

12/2005 to 3/2006 ULTIMATE STAFFING SERVICES, La Palma, CA

Accounting Assistant (Contract Assignment at Oasis Capital)

Respond to inquiries regarding trust fund/bond accounts and claim initiation. Process

monthly customer statements, research account history and general problem solving.

Complete various projects as assigned. Provide administrative support to department

staff, report generation and customer database updates.

2/2004 to 9/2005 RANDSTAD, Minneapolis, MN

Administrative / Customer Service (Contract Assignment)

Answer phones, direct calls, respond to inquiries, greet the public and schedule meetings

and tours. Provide administrative support to department managers and staff by

generating department correspondence, proposals, presentations and reports. Research

account history, call documentation, department interface, account maintenance, pricing

and delivery quotations, general problem solving responsibilities. All aspects of customer

service and inside sales support.

SUMMARY OF QUALIFICATIONS / SKILLS

Experienced with computers and PC’s. Computer applications: MS Word/ Excel/Access/ PowerPoint/

Publisher/ Info Path/ Outlook, QuickBooks, Great Plains, the Internet and various in-house/industry

specific applications and order processing systems in a Windows environment. Excellent keyboarding

skills, typing 65 WPM, dictaphone transcription, and operation of all standard office equipment.

Extensive capabilities in the administrative secretarial field, to include department administration and all

aspects of customer service and inside sales support. Demonstrated skills resulting in performance of

roles and functions with progressively increasing levels of responsibility.

A responsible person with good inter-personal skills. Ability to follow detailed instructions and meet

deadlines by applying good time management and multi-tasking skills. Willingness to learn, accept

responsibility and work well both independently and within a team, exercising good judgment. Effective

means of communication, excellent organizational and problem solving skills.

EDUCATION

Regina High School Minneapolis, Minnesota DIPLOMA

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