Alem C. Rodrigues

Tel. 727-***-****

acqc29@r.postjobfree.com

OBJECTIVE: Growth position utilizing my technical and people interactive skills.

EXPERIENCE: Self employment. Clearwater,Fl.

PC Technician.

2013- Present.

Provide on site technical support to clients. Travel to senior homes to solve PC issues with windXP, wind2000, wind7. Knowledge of network structures. Data assembly, routers, wifi connections, faxes & printers. Also knowledge of digital photography.

Customer service skills utilized in communication/explanation of technical services. Proficient A/V experience.

Urban Renewal Corp. Kearny, N.J.

Computer repair Technician/Mentor.

2011-2013

Train students to repair, service, and program notebooks & desktop computers. Training focused in identifying & diagnosing trouble spots: Power supply, hard drives, rams, optical devices. Microsoft drivers, and programs. Exercises in bios settings & operational system implementation. Experience with IBM, DELL, HP computers. Maintenance and upgrades to all desktop in the classrooms.

Self employment. Newark, N.J.

Administrator/property agent.

2008-2011

Acted as property agent for family’s estate. Contact with city’s official, engineers, inspectors, clerks. Public notary license. Social security facilitator. Nursing aid. Community work in senior citizens building. Help seniors to fill out forms/documentation and do translations. Also travel to seniors home and do hair cut and shaving.

H B Communications. Mountainside, N.J

Field service technician.

2007-2008

Analytical problem solver. Skill team player. Provide senior level on site support and preventive maintenance work for A/V multi media in clients meeting rooms. Programming, tools application, and software implementation. Troubleshoot, diagnosis, calibration of audio mixers, video projectors, and distribution amps. Experience with Extron, Clearone, Tanberg/polycom, Sony, Mitsubish, and more. Knowledge of teleconferencing using ISDN/IP address. Daily communications with upper management via VNP services.

Audio Visual Installation. Edison, N.J.

Installation technician.

2006-2007

Made installation of A/V equipment to schools, country clubs, dealerships. Mounted plasma displays, install video projectors, and build racks. Troubleshoot problems with A/V systems in conference rooms.

Gemini Sound Products. Edison, N.J.

Electronics technician.

2005-2006

Repair sound equipment for company’s service department. Developed substantial trade secrets and troubleshooting skills of product in the business of designing and repairing professional CD players, mixers, and amplifiers. Made daily reports to upper management and assisted in communicating technical support to clients.

Modern Mass Media. Florham Park, N.J.

Service technician.

2003-2004

Management of service department. Administrative responsibilities include the coordination of outside vendors electronic firms, monitoring of shipping & receiving, reconciliation of billing, determining pricing & invoicing for firm’s repair department. Customer service skills utilized on daily’s basis in communication/explanation of technical services. Technical expertise in performance of repairs on the following: Barco video projectors, Sony receivers, Sharp & Panasonic video decks, Telex & Teac duplicators, Yamaha amplifiers & sound mixers.

Home Automation Group. Warren, N.J.

Technician.

2002

Support the construction of residential home theaters. Mounted plasma screens and A/V system in position for function use. Knowledge of high and low voltage wire run, cable lay out, and network structure assemblage. Termination of cables wires to interconnect units. Video surveillance install, alarm system, switches, outlets & wall plates, wire mode & conduit construction.

EDUCATION:

Rutgers The State University of New Jersey. Graduate School of Education. 1984-1985.

Rutgers Newark. Bachelor of Arts. 1983.

Infocomm Academy. Essential of A/V Industries Logging. Installation technician. 2006.

Extron Institute of IP Technologies. 2006.

Crestron Installation Technologies. 2007.

Urban Renewal Corp Training Center. Microsoft programming & computer repair. 2011-2013.

Reference: Available upon request.

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