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Sales Manager

Location:
Texas
Posted:
June 22, 2015

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Resume:

OBJECTIVES:

I am seeking a full-time position that will allow me the opportunity to utilize my communication, discipline, discretion, experience and professional skills to enhance a company and its goals.

EXPERIENCE:

DEPARTMENT MANAGER MACY’S DALLAS, TEXAS DEC 2014 –MAY 2015

Supervising the complete the department’s operations.

Developing a team of highly productive beauty advisors, also a one-on-one connection with customers to learn their understanding of style, assist them in all aspects of service fulfillment, by demonstrating proficient use of proprietary devices and applications.

Create an enhanced shopping experience through the heightened use of tools, technology and collaboration. .

Recruit, train, coach and motivate new and incumbent associates on company policies and procedures, product knowledge and personal/department productivity goals.

Alert business managers of needs and concerns of the business and staff; communicate regularly with vendors, planners, distributors and buyers regarding stock needs.

Creating and implementing business driving events and ensure proper execution to achieve counter productivity goals.

Review and analyze business performances of daily, weekly, monthly, seasonal and annual sales results.

Interpret general business reports and labels, including warnings and ingredient lists on products.

Effectively communicate with up-to-date information to customers, vendors, buyers, peers and all levels of management.

SENIOR COMPLIANCE, AUDITING & QUALITY CONTROL MANAGER SENIOR CALL CENTER EXCUTIVE MANAGER TECOMAX/ TELGA / NATIONAL1ENERGY PLANO, TEXAS OCTOBER 2011 – OCTOBER 2014

Manage Reliant Energy and Constellation Energy accounts as well as overseeing a team composed of an Assistant, 200+ QA Verifiers, a team of auditors and Data Entry Operator.

Report sales, manage contracts and review invoices for payroll to ensure all documents meet compliance standards.

Confirm accounts payable to the company has been credited for the sales by the respective energy companies.

Performs quality reviews to ensure compliance with standards established by Reliant Energy and Constellation Energy and Regulators.

Assume responsibility of rejected sales, recover sales if able and apply sales credit to company to increase revenue.

Monitor sales daily for compliance and review suspicious, fraudulent sales immediately.

Perform follow up calls to commercial and residential sales for quality control. Confirm customers understand the agreement and they are satisfied with their experience. Note and research any possibility of fraud and investigate outsides sales agents if necessary.

Assess and evaluate internal operations, to meet compliance with established policies and procedures.

Fine and reprimand sales agents that are at fault for not following rules and regulations after two verbal warnings.

Set up company’s strategic planning as well as leading and managing the special projects

Recruiting and training new agents and employees for effective performance.

PROPERTY MANAGEMENT BH MANAGEMENT DALLAS, TX JULY 2010 - OCT 2011

Show units; manage move-ins and Move-outs as well as renewals.

Yardi System certified and completed Grace Hill Vision Learning Management System (LMS).

Certified on HUD policies and regulations.

Experience in Resident check (Background and credit check) system.

LINGUIST (09LIMA) / COMMUNICATIONS AND CULTURAL ADVISOR /CIVIL AFFAIRS OFFICER L3, COMMUNICATIONS COMPANY US ARMY ERINYS COMPANY TITAN COMPANY US ARMY GLOBAL LINGUIST SOLUTIONS (GLS) US ARMY Iraq May 2005 – May 2010

Served with S5 (Civil Affairs) for the 101st Airborne Division of the U.S. Army.

Humanitarian liaison to complete projects in sanitation, health care and education system rehabilitation.

Liaison between the U.S. Army and Iraqi Police providing translations and cultural awareness for both forces.

Provided accurate translations for sensitive military information between U.S. and Iraqi forces.

Assisted the 486th Field Artillery Division, U.S. Army, with cultural and communication barriers.

Served independently in S2 (Intelligence) and S3 (Communications) Capacity with U.S. forces on-sight/training.

Provided language and culture translations between the U.S. Armed Forces (MITT) team and the Iraqi Military and Police.

Education: Brookhaven College, Dallas, Texas Undergrad student.

Languages: English, Kurdish, Arabic (6 dialects) and Turkish.



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