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Customer Service Management

Location:
Venice, FL
Posted:
June 20, 2015

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Resume:

SAMANTHA I. BROWNE

** ***** *****, ****** ** ****1 443-***-****

acqb4h@r.postjobfree.com 410-***-****

PROPERTY MANAGEMENT QUALIFICATIONS

I am a versatile professional with eighteen years experience in property management with administrative and customer service .I have in-depth knowledge of property management principles, procedures, and standards, with the ability of developing strong tenant relationships.

I have strong interpersonal and communication skills, along with the ability to work effectively with staff. I believe myself to be a self-starter with proven leadership skills and the ability to manage and motivate staff.

I am very detail oriented, with the proven ability to identify, analyze, and solve problems. I have excellent verbal and written communication skills, along with presentation skills. I have always appreciated reliability and dedication to my career field.

PROFESSIONAL PROFILE

Property Management

2010- Current Property Manager Fairville Management LLC (Tax Credit / HUD) North East MD

2008-2010 Site Accountant Campus Living Villages (Student Living) Newark, DE

2006-2008 Property Manager Habitat America LLC (55+ Community & Tax Credit / HUD) North East, MD

2004- 2006 Property Manager Cornell Management Corporation (Tax Credit / Market Rate / HUD) Elkton, MD

2000-2004 Asst. Manager/ Leasing MHTJ Enterprises, L.L.C (Conventional) Elkton, MD

1998-2000 Leasing Consultant Capano Management Company (Conventional) Christiana, DE

Experience

• Provide exceptional administrative support to peers and senior management.

• Success in creating, and implementing office procedures to increase efficiency and improve service.

• Manage staff and complete staff evaluations. Authorization in the hire, termination and payroll of employees.

• Track financial reports and accurately process rental payments in accounting software. Represent company in court proceedings for evictions, judgments, and warrants of restitutions

• Manage account receivable, accounts payable and banking functions.

• Completing month end reports, weekly reports, and vacancy reports. Managed, and creating marketing strategy.

• Proven decrease in delinquent activity. Maintain consistent occupancy rates.

• Serve as initial point of contact for prospective residents, vendors, and residents. Process and approve rental applications. Complete and obtain rental verifications, credit histories, and employment histories. Conducted and planned all resident activities for all Tax Credit Properties.

• Conduct Quartley, move -in and move- out inspections.

• Coordinate requests for maintenance and upgrades. Schedule maintenance and renovation with responsibly to oversee contractors Negotiate vendor contracts and database for Certificates of insurance.

• Communicate regularly with residents, contractors, and maintenance staff, in addition to countless other tasks.

TECHNICAL SKILLS

Property Management Software: Yardi Management Software, AMSI Property Management Software, and Resident Management/ Timberline Software. I also have over 20 years experience with all Microsoft software programs as well.

EDUCATION

1994-1997 Rising Sun High School

1997 Cecil Community College / Received Diploma

2000 - Present Fair Housing Course / Received Certificate of completion every year

2014 Section 504 Training Certificate

2014 Tax Credit Training Certificate

Multi-Family Education / Certificates

*Fair Housing I & II * Leadership: Profiles in Multi-Family Housing * Maintenance for the office staff * Customer Service as a competitive advantage *Conflict Resolution *Tax Credit and Leasing for a living*Risk Management I & II *Help Wanted *Preventing sexual harassment *Time Management a Traffic Generation *Resident Retention *Mold Awareness *Curb Appeal *Advanced Leasing * Business Etiquette



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