Yoshica Russell

* ********** *****

Greenville, SC 29615

843-***-****

acqb3p@r.postjobfree.com

Hard-working and professional Specialist with extensive administrative and customer service experience

Exceeding 10 years of secretarial/administrative assistant experience; familiar with all aspects of administration; self-motivated with capabilities to multi-task effectively with little or no supervision; outstanding customer service with exceptional written/oral communication skills; able to adapt quickly to changing environment

PROFESSIONAL EXPERIENCE

Regional Management Corporation

Bankruptcy Processing Specialist 2014 - present

Gather imperative information for the preparation of claims

File individual bankruptcy claims with corresponding courts

Communicate with attorneys and trustees for the accuracy and proof of claim

Keep documentation of the date and time that each claim was filed

Keep an updated Excel running spreadsheet that keeps records together for year end

Input the notice of bankruptcy filing for each customer as well as process discharges

St. James Day School Charleston, SC United States

Childcare Provider 2013 – 2014

•Ensure the safety of children.

•Maintain the cleanliness and hygiene of assigned children.

•Organize and oversee children's play activities.

•Interpersonal communication with parents or guardians about daily activities, behaviors, and related issues.

•Sanitize toys and play equipment.

•Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.

•Assist in preparing food and serving meals and refreshments to children.

•Regulate children's rest periods.

•Organize and store toys and materials to ensure order in activity areas.

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•City of Charleston Housing Authority Charleston, SC United States

•Clerical Specialist/Housing Choice Voucher Specialist 2002 – 2012

•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, personal computers including but not limited to Microsoft office.

•Answer telephones, direct calls, and take messages.

•Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

•Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

•Assist the Section 8 Coordinator and Assistant Coordinator in all aspects of administering the Section 8 Program on behalf of program participants.

•Ensure program compliance by participants and landlords.

•Introduce new clients to the program.

•Determine clients continued eligibility by verifying income, computing tenant and housing contribution.

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•GEICO, Charleston, SC 2000 - 2002

•Insurance Agent

•Inbound call center representative

•Very knowledgeable of the offerings of the company which allowed me to best assist customers

•Customize insurance programs to best suit the needs of our customers financially that would allow them to still have coverage needed.

•Calculate premiums and establish payment method.

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•EDUCATION

•NORTHSIDE CHRISTIAN North Charleston, SC United States

•High School Diploma

•COLUMBIA COLLEGE Columbia, SC United States

•Completed coursework towards English, May 1994

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•ADDITIONAL SKILLS

•Type approx. 55 wpm

•Proficient in Microsoft Word, Windows, Office, Outlook and Excel

•Strong organizational and communication skills

References available upon request

Contact this candidate