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IT/Customer Service

Location:
Dallas, TX
Posted:
June 20, 2015

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Resume:

Ashif Ahmed

***** ******* **, #****; Dallas TX **243,

Cell # 773-***-****, e-mail # acqb2g@r.postjobfree.com

EXPERIENCE:

Pixaware Technologies 400 Chishlom Place, Suite 103, Plano TX 75075

BTS Technician {Radio Tech level 2} Oct 2010-Present

•Preparing BBU pre delivery and obtaining delivery handover.

•Installing 3106, 3206, 3418, 3518, 6601 Ericsson Node B.

•Cabling and terminating Optical interface link, feeder cable, jumper cable, Power, T1,RJ45 and coax cables.

•Establishing connection between the Node B and the network using element manager and EMAS.

•Testing T1 and troubleshoot, alarm check, alarm clearing with MSN/PCO/NIC help-desk.

•Performing call testing to verify the functionality of the node B

•FTP the file to the cabinet Load Scratch using wsftp.

•Perform and assist NIC in HOTSWAP on 3106 and 3206, between ETMC1 and ETMFX11 for sites designed for IP, not T1.

•Quality assessment on 3rd carrier installation,perform 3rd and 4th carrier add; crossover and OBIF.

•Install 5th carrier {RRUW with OBIF or DUW/stand alone}

•Perform RF swing for 5th carrier and supervised RF crew; on LLC, GSM, and hardline.

•Integrate 5th carrier using smart laptop or manually where needed.

•Perform call test PSAP, RTT, SBHO using AGPS and NON-AGPS test phone for 1st, 2nd, 3rd, 4th and 5th carrier.

•Assist NIC to perform IP address change for live site during maintenance window.

•Commission DUW / DUL / DUS, 3000 and 6000 series.

•loading scripts

•Inventory site equipments for DUW, DUS install.

•Install and replace OBIF, ETFMX11, RX, TX boards.

•Support multiple field techs to troubleshoot and complete assignment over the phone.

•Designated Trainer for new techs from other areas to Dallas market, specializing on market based procedure.

Dominick’s Finer Foods Chicago, IL

Inventory Control Clark Sep 2008-Oct 2010

•Overall control and conditions of merchandise receiving area

•Directing vendors

•Store Inventory And Associated paper work

Dominick’s Finer Foods Chicago, IL

Store In Charge Nov 2005-Aug 2008

•Performed store lockup procedure

•Troubleshoot, problem solve to satisfy customer need

Dominick’s Finer Foods [Evening-Job] Chicago, IL

Customer Service Associate and floor Supervisor May 2003–Nov 2005

•Provided customer service to customer; walk-in and over the phone

•Operated the bank system for Daily cash and IOUs

•Maintained transaction records as book keeper

•Supervise 10-15 cashier, customer service at the POS

Bridgeview Bank [Day-Job] Chicago, IL

Assistant Teller Supervisor May 2003–Nov 2005

•Provided customer service to the bank customer

•Operated the bank system for every transactions

•Maintained transaction records as book keeper

•Provided training to new teller

Dominick’s Finer Foods [Evening-Job] Chicago, IL

Cashier, Dept Clark {General, Liquor, GM, Dairy, Frozen} May 2000–Nov 2005

•POS register operator.

•Maintain Dept area customer friendly, replace and replenish as needed.

Chicago Trophy [Day-Job] Chicago, IL

Patent designer Jun 2002–May 2003

•Maintained company documentation records

•Designed patents for the institutions.

Education:

Truman college, Chicago, IL

Associate in computer information system (55 Credits, not finished) Sep 1998–Dec 2003

•Introduction to Computers, Word, Excel, Access, Power Point.

•Advanced Word, Excel, Access, Power Point.

•DOS, Windows, Data Entry, Programming in Visual Basic, COBOL, HTML.

•English, Math, Accounting, Biology, Social Science.

University Laboratory High School and college, Dhaka, Bangladesh 1982 - 1994

School Graduation (Graduated)

Bengali, English, Math, Science, History, Geography, Art



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