MARCUS K. PUMPHREY

**** **** * ***** ******** Springs, CO 80918 719-***-**** acqavx@r.postjobfree.com

http://www.linkedin.com/pub/alicia-harbin/5a/14/996 www.linkedin.com/pub/marcus-pumphrey/48/152/866

“People First – Success Follows”

Senior Operations Manager

Key Areas of Expertise

Enterprise Development/Business Plan Resource Management Strategic Planning/Tactical

Financial Analysis and Management Career Planning Marketing and Sales Analysis

Customer Relationship Development Brand Management Operations Management

Client Management QAQC Policy Administration

Forecasting Recruiting & Retention Negotiations and Contracts

Strategic Leadership and Planning Financial Management Budgeting

Proposal Development/Presentation P&L/Cost Control Organizational Restructuring

Highlights of Qualifications and Skills

An accomplished organizational administrator and visionary, with extensive experience in cultivating and promoting successful organizations in times of transition, while promoting excitement and trust within all levels of the organization.

A skilled business analyst and strategic thinker, with an instinct for identifying opportunities, yielding results.

Possesses a talent for leveraging creative marketing and sales to optimize market awareness and product positioning services to meet client needs.

Possesses a natural ability to assess situations and processes for opportunity and to meet compliance goals.

Superior multi-level communicator, committed to customer service excellence and the establishment of cohesive, long term relationships with customers and stakeholders.

Empowering leader – Consistently developed cohesive and highly productive management teams and has been recognized repeatedly for creatively approaching personnel management by promoting staff morale, and

employee efficacy.

A tenacious problem solver with excellent decision making skills and an intuitive ability to reorganize and enhance the value of organizations.

Professional Experience /Selected Accomplishments

EDUCATIONAL ADMINISTRATION

Functioned as Director of Admissions for nearly 35,000 students.

Routinely monitored the student enrollment rate and developed plans for increasing conversion rates among the student populous while achieving record-breaking enroll to start numbers of 91.3%.

Partnered with 9 admissions teams to create, train and maintain effective employee and leadership level development programs by building the only hybrid production and retention team companywide which has set consistent record-breaking numbers.

Achieved record participation numbers with 98.9% of students participating in their classes by the end of the first week

Fostered personal and professional growth of staff and management through regular interaction and support and achieved record first-day participation of 37.7%.

Pg – 2 Marcus Pumphrey

Responsible for managing student record information to ensure the security and integrity of academic records. Provide data and analysis concerning educational policy, curriculum, academic performance and strategy planning.

Demonstrated efficiency with student information systems, web development, and to provide the educational services necessary for the seminary community.

Conducted routine interviews with potential students to explain grants and loans and increased client

satisfaction and retention.

Organized community service events to promote good causes and introduce the organization to the public.

Excellent oral and written communication skills. (including public speaking skills)

Proven leadership skills, strong analytic and strategic planning skills.

Ability to understand and synthesize diverse demographic research as well as complex outreach initiatives targeted at commonly underrepresented populations.

Created on-going developmental plans to increase the student retention rate. This was achieved by emphasizing the cultural advantages of the academic and social diversity of the institution.

Oversee registrar webpage and provide student helpdesk support for online registration.

Develop comprehensive reports and develop schedules in accordance with departmental teaching loads with stated enrollment and billable hours for the year.

OPERATIONAL MANAGEMENT

Efficiently managed a $1.75M capital equipment budget without loss or product discrepancy.

Increased customer satisfaction by 60% by emphasizing process improvement and operational efficiency.

Excelled at developing student progress plans and evaluative aids. These were essential in monitoring performance and providing supplemental support to the students when needed.

Implemented an initiative to aid in the transition of all incoming freshmen. This unified the numerous steps associated with enrollment and admissions and allowed students to more easily enter the college setting.

Developed an interactive process that audited students and routinely identified credit gaps or curriculum variances. This process positively impacted both retention and graduation rates. Additionally, it strengthened the communicative process between administration and the student body.

Prepared long and short-term strategic plans recommending policy needed to advance capital initiatives.

Worked with student groups to enhance student involvement in campus sustainability programs and initiatives.

Produce various handbooks and other registration materials for students, faculty, and international students.

Career Summary

Senior Admissions Representative, Westwood College, Denver, Colorado

Registrar, Denver Seminary, Littleton, Colorado

Assistant Director of Admissions, Corinthian College Incorporated. Colorado Springs, Colorado

Team Leader of Student Services, Corinthian Colleges Incorporated. Colorado Springs, Colorado

Director of Admissions, United States Army, Ft. Bragg, NC

Educational Summary

Masters of Business Administration - 2013

Everest University Colorado Springs, Colorado

Bachelor of Science Political Science - 2009

University of Colorado, Colorado Springs

Bachelor of Science History - 2009

University of Colorado, Colorado Springs

Bachelor of Science Business Administration - 2001

Stratford University, Washington, DC

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