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Customer Service Manager

Location:
Memphis, TN
Posted:
June 18, 2015

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Resume:

Lisa Johnson

***** ***** ***** **. *******, Ar 72065

Cell 501-***-****

OBJECTIVE

I am seeking a long term position where hard work and loyalty are rewarded.

EXPERIENCE

Feb. 1988 – Oct. 2002 Protection Services, Inc. Little Rock, Ar.

Branch Manager

Manage all daily operations in the Arkansas Branch, Sales and Service, Supervise Service Personal,

Inventory Control, Profit & Loss Statements, Yearly Budget, Quote Traffic Control Equipment on AHTD

Projects, Account Receivable, Accounts Payable, Customer Service, prepare Correspondence and

Demonstrations for AHTD and State Contractors.

Feb. 2004 – March 2006 NES Traffic Safety Little Rock, Ar.

Sales

Outside sales with AHTD Contractors and City Contractors, Produced Barricade Plans and submitted them

to City of Little Rock Traffic Engineering for approval. Set up City accounts with Centerpoint, Entergy,

Southwestern Bell.

Oct. 2005 – Present McDaniel and Company Realtors Hensley, Ar.

Buyers agent started out as part time then went to full time in March 2006. Still holds active license

March 2009 – November 2012 USAble Life

Group Issue Analyst –

Sets up new groups in system with all necessary information in order to process the group. Add new

products sold to an existing group. Prepare Group Master Policy/Certs. Checks first month billing statement

prior to sending to the group. Check and verify the certificates for accuracy prior to mailing to the employer.

November 2012 Present Empire Financial Architects & The Empress of Little Rock

Manager and Marketing coordinator of a small luxury hotel and conference center. Maintenance of Social

Media Marketing including: Facebook, Twitter, Google+, biweekly newsletter. Conduct hotel and banquet

facility tours, trade shows, conventions & community events. Event planning and wedding coordinator. Write

and distribute all Press Releases and coordinate television appearances for owner. Ensure event coverage

on all community calendars.

Education

Poughkeepsie High School

Awards

Oct. 1996 Protection Services, Inc. The Chairman’s Achievement Award

Oct. 1998 Protection Services, Inc. The Chairman’s Achievement Award Dec. 2000 Protection Service, Inc

Revenue Busters Award



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