Josie Alagna

** ******** ** ******, ** *****

603-***-****

acqaq3@r.postjobfree.com

Professional Overview:

Highly experienced customer service professional whom thrives in a fast paced environments. Able to work under minimal supervision. Highly detail oriented and exceptional problem solving and negotiating skills. Ability to make decisions and documentation independently. Enjoys learning new material. A quick learner with a desire for continuous personal growth within the corporation.

Experience:

Urology Surgical Assoc. - Derry, NH (3/2013 – 3/2014)

Office Manager, Receptionist

Accountable for overseeing the entire office while maintaining the company’s professional image.

Responsible for greeting customers checking in for an appointment.

Accountable for all customer documentation, updating patient information and understanding the medical terminology upon every appointment.

Master Scheduler of upcoming appointments for new and returning clientele.

Responsible for contacting patrons and confirming schedules are intact for upcoming appointments. Reschedule or cancel appointments, as necessary.

Responsible for distribution of incoming packages and/or mail.

Process payment information for services received at time of visit.

Assist doctors with cleaning of patient rooms and resetting area after each customer has left the premises.

Ira Toyota - Manchester, NH – 8/2012 to 2/2013

Receptionist, Cashier

Responsible for initial customer interaction upon arrival.

Managing various questions and/or concerns a customer may be having with vehicle and paperwork.

Processing new customer account information.

Updating existing accounts and customer information.

Successfully sold luxury vehicles when Sales department was understaffed. In doing so, learned the inner workings of all departments and assisted, as needed.

Filing all documentation pertaining to customers’ information, insurance information and vehicle information.

Resolved customer complaints by identifying problems and taking appropriate corrective action which resulted in increase of departments efficiency

Improved the efficiency of customer service department by providing training and implanted new processes.

Walmart Distribution - Raymond, NH- 5/2010- 7/2011

Forklift Operator, Incoming & Outgoing Logistics Coordinator

Receiving new merchandise from vendors.

Loading pallets of new materials onto fork lift and unloading into designated locations.

Entering new inventory into computer systems specific to Walmart Distribution.

Updating computer systems with inventory that has been shipped from DC to Stores.

Understanding and following all hazmat and safety protocol during entire shift.

Lifting of merchandise from from 5 to 100 pounds while following safety procedures.

Received monthly Safety awards which were designated to one person per department.

Insight Technologies, Londonderry, NH (4/2007 to 4/2010)

Mechanical Assembler, Electrical Assembler, QA Inspector

Engaging in meetings between customers and manufacturing engineers in order to contribute to the design of a new product

Assisting engineers with the implementation of processes regarding a new product.

Monitored multiple databases to keep track of inventory

Worked directly and management of all departments to achieve increased productivity.

Soldering electrical and mechanical products.

Successfully managed to be promoted from Mechanical Assembler to Electrical Assembler.

Promoted from Electrical Assembler to QA Inspector with company provided education and certification.

Professional Fire Fighters of NH- Londonderry, NH (7/2004 to 3/2006)

Office Clerical Manager

Provided on-site training

Worked directly with management with non-profit community fundraisers.

Verification on client information via phone.

Filing Client information, donations, payments, and incoming mail.

Answer and directing calls to other departments and managers.

Preparing outgoing and incoming mail to existing customers and new prospective customers.

Managing payments for tickets sold for different events.

Data Entry of all clientele data and event details.

Education:

Londonderry High School

Londonderry, NH, Rockingham

Skills Acquired:

Fluent in Italian

QA Certification (internal education at Insight.)

Excellence with Customer Service and internal communication.

Fork Lift Experience

References:

Bob Gannon - Former Supervisor Insight Technology-603-***-****

Erin Masson- Former Co-Worker-Urology Surgical Assoc.-603-***-****

Sarah Veit- Former Co-Worker Insight Technology-603-***-****

Ana Reynolds- Former manager Insight Technology-603-***-****

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