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Management Customer Service

Location:
Ottawa, ON, Canada
Posted:
June 17, 2015

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Resume:

PATRICIA INYANG

Unit *, *** Columbus Avenue, Ottawa. K1K 1P9

acqafi@r.postjobfree.com

613-***-****

PROFILE

I am a seasoned Human Resources professional with a broad range of skills and competencies within HR and beyond. I am seeking to obtain a challenging role within HR that will utilize my knowledge and all acquired skills.

SKILLS PROFILE

Good Communication: verbal, written, good team player.

Time Management: setting timely goals, dedicated to working to produce quality result.

Flexibility & Adaptability: can learn; adjust to new situations quickly and easily.

Analytical: highly numerate, pays attention to details to achieve results with accuracy.

Problem Solver: proactive, an organizer.

Good customer service skills.

Good working knowledge of Microsoft Office suite (2003 & 2007), Sage 50 HR (2009) and People Soft.

ACHIEVEMENT

Self-development in the areas of teamwork, planning, organization, prioritising and problem solving.

* Pioneer user of Sage 50 HR 2009 at Richard House Children’s Hospice.

Became more competent in dealing with accounts, payroll management and handling cash.

Built on paying attention to detail and being more critical and very observant.

Developed filing system to ensure appropriate retrieval of information.

EXPERIENCE

The Ottawa Hospital April 2014 till date

Position: Human Resources Assistant (Contract)

Responsibilities

* Supporting the Recruitment Life Cycle team.

* Managing the final stage of offer letters.

* Creating new hire files.

* Co-ordinating job posting at The Civic, General, Heart Institute and Riverside campuses.

* Supporting employees on the use of self-service account on PeopleSoft.

* Lunch break reception cover at The General and Civic campuses.

* Responding to general Human Resources enquiries.

* Record keeping.

* HRIS Management.

Mosaid Technologies, Ottawa Jan 2013

Position: General Office Clerk (Contract)

Responsibilities

* Provided office administrative support.

Diamond Development Initiative, Ottawa June 2012 to Dec 2012

Position: Information Management Assistant (Volunteer)

Responsibilities

Organized and inputted field data and demographic information into the project database.

Maintained the project databases.

Richard House Children’s Hospice, London, England Feb 2010 to Dec 2011

Position: HR Assistant

Responsibilities

* Provided administrative support to the HR Director.

* Prepared and distributed regular HR Management Reports on training, performance appraisal and absences to relevant Senior Management Team members in line with organisational policy.

* Supported HR department with administrative activities and recruitment.

* HR information system management in various systems including Sage HR and Microsoft Access.

* Employee information management.

* Organized trainings, meetings and business trips.

* Electronic diary management.

* Assisted with administration of company policies and procedures processes.

* Managed annual leave entitlement process.

* Assisted Finance department with monthly payroll updates.

* HR filing including personnel files (paper and online) and other filing when required.

* Coordinated on-boarding processes; new hire orientation and employment contracts.

* Managed purchase order system to help control department budget.

* Managed Accident and Incident processes.

* Provided reception duties on behalf of the team, involving face-to-face contact with visitors.

Aligasim Achor & Co. Chartered Accountants May 2006 to August 2008

Position: Office Administrator/Book Keeper

Responsibilities

* Liaised with banks on behalf of the company.

* Assisted staff with reviewing monthly claims from projects for consulting services.

* Gathered required documents from clients, organized job files and maintained database.

* Ordered office supplies and dealt with vendors, arranged for courier services, report binding, printing, photocopying and scanning.

* AR/AP posting

* Assisted with outsourced payroll management.

* Maintained the company’s impress account.

* Prepared monthly expenditure report.

* Participated in auditing clients' internal control systems, reviewed all required working papers for accuracy.

* Assisted in the preparation of audit reports to document audit scope, procedures, findings and recommendations.

EDUCATION

University of Bradford 2008 –2009

M Sc Human Resource Management

Igbinedion University Okada 2001-2004

B Sc (Hons) Accounting

University of Calabar 1998-2000

Diploma in Business Administration

PROFESSIONAL DEVELOPMENT

Practioner HRPA 2014

INTERESTS

I enjoy conducting research on the Internet, learning new things and volunteering for good causes.

REFERENCES

Available on request



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