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Engineer Customer Service

Location:
Corona, CA
Posted:
June 17, 2015

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Resume:

ROGELIO HOLDER

Corona, CA *****

951-***-****

acqafe@r.postjobfree.com

www.linkedin.com/in/rogelioholder

SUMMARY

Senior SAN Engineer: With extensive expertise planning and Implementing hardware and software in large accounts. Highly skilled at working closely with customers to schedule and implement hardware installations and upgrades, and diagnose hardware and software application problems. Experience encompasses multiple types of host platform systems including IBM mainframe OS, Unix OS, and Microsoft Windows OS.

Core competencies include:

Cisco UCS B/C series

Cisco DCNM-SAN, FM, DM

EMC DMX, V-MAX, VNX, CX, ESRS-SME

EMC SAN, BLOCK, FILE, CENTERA

Cisco MDS Series VSAN – IVR

Cisco Nexus Switches

BROCADE DCX Switches

BROCADE Network Advisor

EMC Navisphere, Unisphere

EMC-SRDF, Replication Manager

VMware ESXI vSphere

NetApp FAS, Storage and FlexPod

TECHNICAL PROFICIENCIES

Languages: Assembler, C/C++, Java, JavaScript, Visual Basic, PERL, HTML

Platforms: Windows 2003 & 2008 Servers, IBM Main Frames, IBM servers, HP-UX, Sun Solaris

Applications: Linux, UNIX, WINDOWS, AIX, Solaris, NX-OS, VMWare

PROFESSIONAL EXPERIENCE

ROGER SENIOR SAN CONSULTANT LLC

Consulting Senior SAN Engineer Nov 2012 – Present

WWT Onboard Contractor Storage Engineer at Southern California Edison 2013-2014

oAdminister Zoning, Upgrade Firmware, Install Enterprise License, and Update cabling for Oracle Virtual Tape, Implement San Health and Fabric Watch for Edison San Group.

oProvide Support for NetApp FlexPod, NetApp Data ONTAP, Cisco UCS B/C Series & Nexus 55xx switches.

EMC Customer service and Professional Service 2014-2015

oV-MAX, DCX- 4s, Storage Consultant install and configure Kaiser Permanente

oISOLON Install and configuration at Pechanga Casino

oDATA DOMAIN, V-CORE, VMWARE Consultant Kaiser

HD COVINGTON SAN CONSULTANTS 2014-2015

oVMware, Help customers develop an overall strategy for migrating to next generation storage solution Design and implementing, SRM ViPR, VMAX, VNX, VBlock and related solutions Assist customers with migrations plans for next generation solutions

o2 Years Experience Managing V-Max and Dell Compellent Storage

EMC2 CORPORATION

Senior SAN Engineer, Irvine, CA Oct 1996 – Nov 2012

I provided technical support for installation and management of storage and back-up systems, at major customer data center Kaiser Permanente.

Solid Background with Cisco VCE, VBLOCK and MDS and Brocade Switches

Extensive Training in Advanced SAN Implementation and SAN Management

Advanced Cisco Storage Design Including NX-OS Install and Upgrade Procedures

Installed and Performed upgrades on Large Cisco and Brocade SAN

Experience with Replication Manager, Security and Data Encryption.

Experience with EMC Control Center (ECC), Brocade Network Advisor. Cisco DCNM.

Installed and configured EMC VNX, V-MAX storage and Cisco Nexus and UCS for Customers in Southern California

Experience with Symmetrix Management Console (SMC), and Unisphere.

Extensive knowledge with Linux CLI and EMC Command Line Interface (CLI)/SYMCLI

Attended advanced training on partner product (Cisco UCS) and provided support for implementing Cloud Technology (UCS)

Implemented EMC and Cisco Products, installed software products to enabled functionality

Received numerous Award for completing projects on time to enable product delivery to customer.

Awarded by Technical Support Manager for expediting the resolution of customer

equipment performance problems.

EMC SRDF Subject Matter Expert.

Senior Field Engineer, Des Plaines, IL 1994 – 1996

Provided support for EMC hardware products on mainframe and open systems at customers in downtown Chicago.

MEMOREX UNISYS

Staff Engineer,

Mission Viejo, CA 1989 - 1996

Interfaced with customers and support engineering to resolve critical installation, design and implementation problems.

Devised special tester to inject error in the storage subsystem which enabled drive error recovery Microcode.

Worked the microcode development team for New UNISYS Storage controller using C/C++.

Other positions with Memorex / Unisys:

National Technical Support San Jose, CA

Regional Technical Support, New York, NY

Supported installations on of Memorex storage and communication products in tri-state area.

EDUCATION

BS Electrical Engineering

City College of NY, New York, NY

Associate Degree Computer Science

Evergreen College, San Jose, CA

Certificate Client Server Technology

DePaul University, Chicago, IL

CERTIFICATIONS / CLEARANCE

Microsoft Certified Professional

EMC Certified Professional

Secret Clearance

OTHER ACTIVITY

CORONA ROTARY CLUB

2015 Certification Plans

Storage Administrators (EMCSA) Specialist VMAX

Storage Administrators (EMCSA) Specialist STORAGE AREA NETWORK (SAN)



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