Objective

To obtain a position utilizing sharp numeracy skills and ability to provide excellent customer service in a challenging environment that require strong customer care skills, detail orientation and math aptitude in order to serve in a leadership position in a professional and effective manner

Education

2007-2010

Institute of Professional Studies (IPS)

Legon - Accra, Ghana

-Association of Certified Chartered Accountants (ACCA)

F1 Accountant in Business

F2 Management Accounting

F3 Financial Accounting

2003-2006

KUMASI POLYTECHNIC,

Kumasi, Ghana

-Higher National Diploma (HND) in Statistics

1999-2002

Akosombo International School

Akosombo, Ghana

-Senior Secondary School Certificate (SSCE), General Arts.

Specialized Skills

Proven Computer skills in:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Work Experience

Front Desk Attendant

April 2011 – Present

Park Hyatt Washington DC,

•Proven ability at multi-tasking, handling prestigious guests discretely and in the most discerning manner

•Handled tour bookings and provided general information about the hotel facilities, area attractions, local news, transportation and a host of other information needed or wanted by guests

•Delivering other room service orders, messages to guests and delivered flowers and wine on special request

•Welcomed guests and helped them in carrying their luggage to assigned rooms.

•Arranged transportation, assisted guests to their cars, taxis and out of the hotel using regular exits and emergency evacuation paths.

•Provided information on room equipment usage, including telephone, refrigerator, television and door locks.

•Coordinated housekeeping services for lobby areas and maintained storage areas.

Supervisory Cashier

November 2010 – April 2011

Walmart Store, Alexandria, VA

•Provided the highest level of prompt and friendly customer service

•Redesigned the checkout procedure by employing effective procedures to decrease the chances of errors by a huge margin

•Made a significant increase in sales by up-selling merchandise displayed at the cash counter

•Consistently balanced cash after extremely busy holiday season

•Kept the work area clean, well-stocked, and organized

•Reduced waiting time for customers by providing quick services-memorizing price codes

•Followed appropriate procedures for cash handling

•Trained 5 junior cashiers

•Promoted from entry level cashier to supervisory cashier after a demonstration of excellent cash handling acumen brought on by substituting for the position

Achievement: Employee of the Year Award following excellence in work procedures and mannerisms

Cashier

July 2010 – Nov 2010

Walgreens,

Alexandria, VA

•Consistently balanced cash

•Followed appropriate procedures for cash handling

•Provided the highest level of prompt and friendly customer service

Teacher/Educator

July 2007-January 2010

Maggie’s Preparatory School

Accra, Ghana

•Main teacher 30 students in English, Math and Physical Education

•Assembling of students every morning and afternoon for daily coursework

•Graded classwork assigned additional studying for home work

•Worked with pupils on a one on one basis for additional help in coursework

•Ensured the neatness of both the classrooms and the compound

Records Officer

August 2006 – July 2007

Public records and Archives, Administrative Department

Accra, Ghana

•Maintain, manage and improve the electronic document and records management system

•Ensure compliance with relevant regulations and legislation, especially in regards to records management, mail handling and disposal procedures

•Identify, analyze and deliver enhancements to records management systems and software

•Perform team training and development for records officers

•Be the chief point of contact for information/records enquiries from the public, internal staff or other organizations

•Ensure swift and accurate information/records retrieval and delivery

Achievements: Oversaw the digital transition, resulting in faster, more efficient access to and recording of public information

References

Miss. Edith Harriet Wood

Head of Records Department

Public Records and Archives Administrative Department (PRAAD)

Tell: 024*******

Miss. Shoelandia

Front End Manager

Walmart Store # 5753.

Tell: 703-***-****

Contact this candidate