**** *. ******** ****. ● Phoenix, AZ ***** ● 602-***-****

Email: acqa57@r.postjobfree.com

Objective: Competent, analytical-minded professional seeking a Sr. Administrative Assistant

position utilizing administrative skills in an environment conducive to constant

learning.

SKILLS: Professional Customer Service, Problem Solver and Decision Making, Great

Organizational Skills, Proficient in Microsoft Windows 7 / XP / 2000 (Word, Outlook, Excel, Access, PowerPoint (intermediate)), Records Management Software (FileTrail, Time Matters, Accutrac and iManage), Calendar and

Schedule Organizer.

WORK EXPERIENCE:

04/2014 - Current Office Services Associate – Williams Lea, Phoenix, AZ

Create new files and enter file data into records management database /

Close and process records to offsite storage / Process expenses & invoices

monthly / Assist with receptionist coverage (greet clients and guests, calendaring, scheduling and answer and transfer calls) / Process outgoing/incoming mail.

11/2013 - 04/2014 Customer Service Agent – CVS Caremark, Phoenix, AZ

Received inbound calls from healthcare providers, pharmacies, brokers and member verifying insurance coverage and status of payment / Billing / Research / Educated and answered members questions regarding their healthcare plan, premiums and claims / Promoted advocacy and focused strongly on customer satisfaction / Updated members and providers information in database.

07/2011 – 03/2013 File Clerk – Snell & Wilmer L.L.P., Phoenix, AZ

Performed Conflicts Checks by collecting and analyzing information / Created, organized and maintained and updated legal records / Legal filing / Carried out special assignments / Processed incoming/outgoing mail / Organized calendar & schedule.

11/2008 - 04/2011 Legal Shared Services Support – Zurich North America, Phoenix, AZ

Welcomed quests and clients by greeting them in person or on the telephone; answering or directing inquiries / Performed Conflicts Checks by collecting and analyzing pertinent information for managing attorney / Coordinating case preparation / Drafted letters and legal documents / Initiated telecommunications / Organized clients conferences, attorneys meetings and scheduling couriers / Prepared expense reports / Made professional judgment and discretion.

07/2006 - 09/2008 Legal Demand Writer – Phillips Law Group, Phoenix, AZ

Client Intake (interviewed clients about their injury) / Determined the extent of damaged covered by the insurance policy / Gathered medical reports from medical providers / Gathered insurance information from defendant / Created and processed legal documents / Assisted attorneys in preparing settlement demands / Legal Research / Billing / Managed attorneys’ calendar, meetings and travels / Managed multiple priorities and conflicting requests.

EDUCATION: Horizon Institute of Paralegal Studies, Linden, NJ / Paralegal

Bethune-Cookman University, Daytona Beach, FL / Business Administration