MARLON D. ECTOR

***** ******* **, *******, ** *8219

Home: 313-***-**** • Cell: 313-***-****

acqa10@r.postjobfree.com

Dear Hiring Personnel

Are you ready to hire a proven professional who can add immediate value to your organization? If so, I'm

your pick. I believe I possess the necessary skills and experience you are seeking and would make a valuable

addition to your company.

As my resume indicates, I possess more than 17 years of progressive experience in the administration,

management, and training/development field. My professional history has allowed me to be effective in my administration and managing style to deliver superior business results, through working with cross-generational and

cross-cultural team’s. I pride myself on being a team player and hands on leader, I am always happy to roll up my sleeves to get the job done.

A few of the key areas that I have great experience in are:

Organization: I am skilled at planning, training, communication, networking, negotiating, and working within

high-pressured and fast paced environment.

Collaborative: Highly team oriented and focused on delivering goals, supportive to individual team members,

and able to work across diverse groups, task and departments.

Leadership: Exceptional at taking responsibility, making decisions, supervision, developing, people, motivating

others and generating higher than expected productivity results as a team and individually.

Project Management: Innovative and can handle leading with diverse technology projects.

My attached resume will further highlight the skills that I have to bring to your company. I am confident that I

can play a successful role and make an immediate contribution within your company.

Thank you for your time and consideration. I look forward to speaking with you further regarding your

available position.

Sincerely,

Marlon D. Ector

MARLON D. ECTOR

20029 Bentler St, Detroit, MI 48219

Home: 313-***-**** • Cell: 313-***-****

acqa10@r.postjobfree.com

EXECUTIVE PROFILE

I am a High-energy Administrator & Manager with success in overseeing projects and departments. In my leadership style I cultivate the companies culture, in which my team members and other employees feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I bring innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. I posses solid experience in managing all levels of multiple projects including budgeting and administration. I am skilled in talent recruiting, asset protection, financial management and customer relations. I am ambitious and know how to create strategic alliances with organization leaders to effectively align with and support key business initiatives. My skill set allows me to have balance in my leadership approach, along with working well in cross-generations and cross-cultural teams.

Operations management Staff development Inventory control

Compensation/benefits administration Policy/program development

Cross-functional team management

SKILL HIGHLIGHTS

Project management Product development

Business operations organization Client account management Market research and analysis Schedule management

Salary structure/compensation analysis Staff training

Supervision and training Skilled negotiator Complex problem solving Calm under pressure

Problem resolution Identifying risks Strategic positioning

Implementing new business systems Improving product quality

Social media and networks Microsoft Office Suite

Data Organization

CORE ACCOMPLISHMENTS

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Staff Development:

Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity.

Spot Welder/Crane Operator

PROFESSIONAL EXPERIENCE

CHRYSLER STERLING STAMPING PLANT

Sterling Heights, MI

04/2010 to Current

Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Examined weld for bead size and other specifications.

Maintained proper stock levels on a line.

Started machine operations by inserting control instructions into control units. Inspected finished products for quality and adherence to customer specifications. Monitored the production processes and adjusted schedules.

Planned and laid out work to meet production and schedule requirements.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Worked with managers to implement the company's policies and goals.

Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments. Assessed and trained personnel for cross-functional operations.

Operated all equipment throughout manufacturing process to back-fill. Maintained and enforced a safe and clean working environment at all times. Accountable for including overall customer satisfaction.

Bank Teller/Business Banker

TCF BANK

Warren, MI

06/2007 to 04/2010

Opened new customer accounts, including checking, savings and lines of credit.

Processed sales referrals and promoted bank services and products, resulting in 3% branch sales increase. Established new customer accounts including checking, savings, lines of credit and loans.

Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement.

Entered member transaction data into the online banking software. Processed treasury, tax and loan payments.

Reported daily averages and shortages to the operations department. Maintained confidentiality of bank records and client information.

Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service.

Maintained a 5% client retention rate by suggesting strategic products based on business usage of customers. Developed a base of 240 clients through networking and seminar marketing.

HR Clerk/Club Greektown Rep

GREEKTOWN CASINO L.L.C

Detroit, MI

07/2005 to 05/2007

Answered employee questions regarding employment and benefits and resolved any issues. Advised managers on organizational policy matters and recommend needed changes.

Conducted new employee orientation to foster positive attitude toward organizational objectives. Reviewed federal and state laws to confirm and enforce company compliance.

Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.

Advised top management on appropriate employee corrective actions.

Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each customer.

Responsible for contacting customers in a timely manner and guaranteeing high level of customer service. Enrolls new Club members and provides customer service to existing members.

Informs Club members of benefits, contests, and promotions.

Maintains a working knowledge of Club Greektown facilities, as well as current and upcoming special events, in order to advise guests and fellow Associates of same, whenever possible.

Resolves minor guest conflicts which relate casino club.

Ensures a maximum level of guest service and satisfaction is achieved and maintained. Maintains the highest level of confidentiality.

Executive Assistant

EXEC-U-TECH, INC (MICHIGAN WORKS PARTNER)

Detroit, MI

01/2003 to 07/2005

Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Arranged appropriate travel, visas, agendas, necessary contacts and country information.

Scheduled Board of Directors meetings and assisted with meeting materials and agendas.

Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

Served as a professional representative of the CEO to executive clients, investors and board members.

Collaborated with other administrative team members, human resources and the finance department on special projects and events.

Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.

Provided logistical support to visiting executives in coordination with other Executive Assistants.

Developed and provided ongoing tracking to division-wide customer complaints for annual government audits. Handled and distributed all incoming and outgoing mail.

Wrote and distributed meeting minutes to appropriate individuals.

Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.

Managed desktop publishing and proposal and memo typing. Open, read, and wrote answers to routine letters.

Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

Investigated issues and problems and drafted responses to urgent requests.

Served as Executive Assistant to the President, Board of Directors and senior product managers. Served as a liaison between company president and clients regarding client accounts and new business. Approved travel expenses and reimbursement requests.

Shift Manager

MCDONALDS (JAMJOMAR, INC.)

Detroit, MI

02/1997 to 01/2003

Managed 10 - 18 employees on average daily from work schedules to floor placement.

Developed my shift's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.

Served as mentor to junior team members. Take accountability for my unit and team.

Co-ordinated people, product and equipment to ensure a safe, consistent, profitable and smooth running shift. Monitored food preparation and methods and resolve customer complaints about food quality or service.

Used computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.

Interacted with customers daily to handle inquires, comments and concerns in order to improve the customer experience.

Ensuring the efficient running of the restaurant in accordance with company policies and procedures. Provide leadership, coaching and direction to all crew members to ensure there is an engaged, motivated and skilled team who are customer focused.

Deal with any complaints escalated to me by the team promptly.

Take an active and positive role in recruitment of new team members, Provide motivation, encouragement and regular feedback to the team, Be confident in tackling under-performance within the team and escalate where necessary.

EDUCATION

BACHELORS OF SCIENCE: Business Management

University of Phoenix, Detroit Campus November 2015

ASSOCIATES OF ARTS: Business Administration

Wayne County Community College, Detroit, MI June 2015

Diploma

Frank Cody High School, Detroit, MI June 2000

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