Joseph Carey

**** ********* ****. ********* ** **515

859-***-**** (Home)

acqa0w@r.postjobfree.com

Experience

Cutomer service rep. Pearl interactive network. Winchester KY 09[02[2014 to present

Used software including proficiency with ngd and other proprietary software that\was windows based

Received and processed calls for consumers who are applying for or updating aspplications as they apply to affordable care act.

CSR Xerox. Lexington KY 07/01/2014 to 08/15/2014

Used proprietary software that was apple based.

Received call and provided tech support for iphone

CSR twinspires.com Lexington. KY 04/012014 to 05/04/2914

Used windows based proprietary software

Rprovided service for clients for deposits and withdrawals in their wagering accounts

Customer Service Rep, Xerox, LXINGTON, KY

Used software tools including: PROPRIETARY SOFTWARE, WINDOWS

BASED. Spoke with customers by phone. Provided information about products

and services. Canceled accounts. Received and processed incoming phone

calls from customer or client base. Recorded details of customer transactions,

interactions, inquiries, complaints and comments. Prioritized data entry daily to

ensure customers' needs were met. Ensured that appropriate changes were

made to resolve customer concerns. Effectively identified customer concerns

over the phone. Collected deposits or payments. Referred unresolved customer

grievances for further investigation. Determined whether losses were covered by

insurance.

June 2013 - Oct. 2013

Car Salesman, HUDSON NISSAN, NICHOLASVILLE, KY

Greeted customers. Helped customers find what they wanted. Helped

customers choose items. Answered customer questions. Readied sales slips

and contracts. Kept current with sales and promotions. Found out of stock

items at other stores. Used basic computer skills. Found item prices. Worked

in customer service. Cleaned work area.

Jan. 2013

TRAFFIC ASSISTANT, CUMULUS BROADCASTING, LXINGTON, KY

Input data on computers. Verified accuracy of data. Used keyboards. Prepared

materials for printing. Entered data in correct fields. Checked data against

source documents. Maintained logs of activities and completed work. Corrected

typos and data entry errors. Entered alphabetic data and numeric data. Filed

completed documents. Established entry priorities. Tracked data entry forms for

accuracy and completeness.

July 2008 - Nov. 2008

RADIO PRODUCTION, CU,ULUS BROADCASTING, LEXINGTON, KY

Set up, operated and maintained electronic equipment used to transmit radio

and television programs. Controlled audio equipment to regulate volume level

and sound quality. Made sure studio equipment was functioning properly before

going on air. Queued music effects. Operated Master Control equipment.

Dubbed music to hard disk and/or tapes. Evaluated and resolved technical

issues as they occur. Assisted in concept development, writing, and producing

video and/or audio segments including script writing, selecting music and

directing voice-over talent. Conducted formal or informal training. Assisted in

planning and developing all aspects of AM & FM radio technical facilities, such

as satellite and computers. Regulated timing of programs. Operated syndicated

programming.

May 2003 - July 2008

NEWS AND PRODUCTION DIRECTOR, WALLINGFORD BROADCASTING,

RICHMOND, KY

Reported on various topics. Wrote news stories. Gathered research. Conducted

interviews. Reviewed copy. Took notes. Attended and reported on various

events. Submitted access requests. Conducted fact checks. Monitored news.

Checked news wires. Searched public records.

Aug. 2000 - Dec. 2000

RADIO PRODUCTION, HMH BROADCASTING, LEXINGTON, KY

Set up, operated and maintained electronic equipment used to transmit radio

and television programs. Controlled audio equipment to regulate volume level

and sound quality. Monitored strength, clarity, and reliability of incoming and

outgoing signals. Adjusted equipment to maintain quality broadcast. Observed

monitors to confirm audio and video levels during production. Monitored and

logged transmitter readings. Used automation systems to play and record

broadcast programs. Chose sound effects that enhanced program content.

Assisted in concept development, writing, and producing video and/or audio

segments including script writing, selecting music and directing voice-over

talent. Assisted in producing commercials. Monitored and updated weather,

traffic, and news reports into automation equipment. Used industry tools such

as audio mixing consoles and media control systems.

Oct. 1997 - Aug. 2000

Skills Audio, Automation, Broadcast, Computer Skills, Concept Development,

Content Management, Contract Management, Customer Relations, Customer

service, Data Entry, Directing, FORMS, Insurance, Lotus Notes, Materials

Management, Microsoft Access, Microsoft Windows, Monitors, Production,

Programming, Quality, Radio, Research, Sales, Sap Fm, Script Writing,

Sound, Stories, Telephone Skills, Television, Video, Voiceover

Driver's License Kentucky, Class D/Regular Operator

Page 1 / 1

Contact this candidate