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Strategic professional with extensive experience in Operations

Location:
North Tonawanda, NY
Posted:
August 17, 2015

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Resume:

James R. Turski

www.linkedin.com/in/jamesturski

acq98o@r.postjobfree.com 716-***-****

Professional Summary

Strategic professional with extensive experience in Operations, Logistics & Distribution management. Effectively led high performance organizations of up to 150 associates; drove quality, process improvement and revenue growth.

Industry Experience: Medical, Commercial, Military, Aerospace, Industrial

Management Skills:

• Contract Development/Negotiation • Product/Market Development • P & L Management

• FDA Experience • Strategic Planning/Budgeting • ISO Quality Systems

• Customer Development/Training • New Product Introduction • Sarbanes-Oxley

• Lean Manufacturing Principles • Operations/ Customer Service • Facilitating Change

RELEVANT PROFESSIONAL EXPERIENCE

Viatran, Wheatfield, New York - Manufacturer of pressure sensors and level transducers 2014 - 2015

Sales Operations & Customer Service Manager

Developed a department of sales engineers and customer service representatives who provided support to both internal and external customers. Effectively supervised team, developed process improvements providing excellent customer service. Monitored, updated and implemented pricing in Avante with Product Management.

Wrote 52 profitable sales representative and distributor contracts while monitoring sales numbers and tracking special price contracts.

Developed and maintained work instructions for Customer Service & Sales Engineers processes in preparation for ISO audits.

Member of Leadership and Operations Team that updated forecasting, bookings, shipments and backlog.

Conducted training sessions in areas of process, product and regulatory requirements. Effectively trained on Export Compliance for the shipment of all products to adhere to the regulations of the various countries.

Implemented lean manufacturing.

Audited 5S improvements for production cells, as part of the Operations Team.

Baxter, Round Lake, Illinois - Global healthcare company 2012 - 2014

Channel Operations Manager

Supported trading partner activity for pricing, trace sales and chargebacks. Resolved rebate discrepancies with individual distributors. Led efforts to optimize trading partner relationships and maximize operational efficiencies. Led and developed a staff of six exempt level employees. Worked with the pricing and contracting team to assure the price notification process to dealers is efficient and effective.

Developed, enforced and improved policies and procedures for the tracing and chargeback processes.

Drove lean culture by collaborating with trading partners to strengthen partnerships and share savings.

Developed strategic relationships with national wholesalers and distributors.

Created inclusive learning environment and drove accountability for implementing process improvements.

Medtronic, Memphis, Tennessee - Medical products company 2007 - 2012

Operations/Logistics Manager

Supervised operations employees responsible for planning, stocking and shipment of finished goods. Performed staffing functions including hiring, training, resource allocation and performance evaluation. Developed both short and long term budgets based on corporate goals and growth objectives; examine monthly expenses and approve monthly forecasts. Oversaw facilities, safety, and procurement of finished goods.

J. Turski Page 2 of 2

Oversaw start-up of the facility; coordinated the build-out of the inner-shell, establishment of the warehouse/administrative offices, and development of all processes to support product shipment.

Established high-performance Operations Department through effective hiring and training of personnel.

Implemented Lean Manufacturing techniques; established Kanbans, a finished goods supermarket, and a complete pull system.

Greatbatch, Inc., Clarence New York 1988 - 2006

Developer/manufacturer of implantable and commercial power sources and precision components used in medical devices.

Sales/Marketing Manager

Developed a staff of 3 product managers who marketed $144 million in sales. Ensured customer requirements were met from new product concept to development and throughout the sale. Provided technical support for products. Developed market opportunities and ensured product portfolio achieved growth and profitability targets. Managed preparation of customer proposals and provided recommendations for contracts and pricing.

Developed and implemented short and long term strategic business plan for medical, aerospace and commercial components that grew revenue annually by minimum 15%.

Prepared and assisted in the successful negotiation of contracts worth $1.5 million to $300 million.

Director of Operations - Greatbatch Globe Tool, Minneapolis, Minnesota

Directed and developed a leadership team to $25 million and 150 associates. Developed/monitored budgets and managed P&L. Deployed new technology and processes to reduce operating cost as well as increase revenue, safety in the workplace, and market share.

Met or exceeded business budgets for revenue, gross margin and income contribution.

Streamlined plant flow, reducing layers of direct personnel and set-up to run full capacity.

Implemented Lean concepts and pull system, Kan-Ban, and supplier managed inventory.

Increased inventory turns by 35%, reduced scrap by 15%, and reduced WIP by $1.25 million; increased on time delivery by 90%.

Implemented standards in: operating procedures, specifications, training and maintenance. Results included 25% improved product yield, 50% reduced downtime and a twofold safety record improvement.

Director, Operations and Customer Service

Directed $15 million in battery production and 50 associates in Operations and Customer Service areas. Drove cost reduction initiatives through the use of Lean Manufacturing principles.

Improved productivity, inventory, and quality by instituting continuous improvement methodology.

Led the most successful physical inventory in the history of the company.

Developed a Corporate Customer Service group, equipped to handle every product line and to provide financial reporting to every marketing division.

education

Canisius College, Buffalo, New York

B.S. - Business Administration

training & certifications

Harvard Business School Club – Management Development Lean Manufacturing Concepts Certificate Philip Crosby – Quality Education System Dale Carnegie – Leader in You Certificate

ISO Quality System Six Sigma White Belt Greatbatch Certification

AWARDS

Medtronic – “Infinity Team Award for Operations Excellence” – Recognized for the successful management of a Distribution Center pilot program.

Greatbatch, Inc. – “Visionary of the Year Award” – Recognition for the successful and timely merger of an acquisition.



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