Kelli L. Gaines

**** **** ***** **. ***** *

Cleveland, Ohio 44120

216-***-**** ~ acq8y8@r.postjobfree.com

Creative, friendly, self-starter and quick-study seeks a position in which my diverse work experience

and solid office support mastery can be utilized with my excellent customer service expertise externally,

as well as internally.

Skills and Qualifications

Shows great initiative and takes pride in a job well done.

9,000 + ksph.

Pleasant demeanor in person and via telephone.

Very effective written communication.

Expert usage of Microsoft Word, Outlook, Intermediate usage of Excel and Power Point plus various databases.

Check and Cash handling experience.

Team player who loves to see results and success in others.

Accomplishments

Neatly and accurately prepared large work product for Regional Income Tax Agency within 2 hour time window at KeyCorp.

Maintained large donor database following company standards at The City Mission.

Received $100 bonus from KeyCorp for 100% accuracy in April and May 2009.

Quickly located, sorted, copied and mailed large medical records for case managers at Litigation Management.

Created and maintained new filing system for over 300 patient charts at Fresenius Medical Care.

Accurately ran reports and entered charges into billing system for approximately 25 outpatient surgeries per day at Zeeba Surgery Center. Gained more familiarity with HCFA-1500 and UB medical bills.

Accurately and smoothly tracked attendance, PTO, Supply Orders and Comp certificates for Casino Marketing Director and Casino Host team of 21 at Horseshoe Cleveland.

Work History

Kindred Hospital, Admissions Associate, Part-time, 2014 - Present

Caesars Entertainment d.b.a. Horseshoe Casino Cleveland, Casino Marketing Coordinator, 2012 - 2014

The Reserves Network, PBX Operator and HR/Training Assistant at Horseshoe Casino Cleveland, 2011 - 2012

Kindred Hospital, PBX Operator, Admissions Clerk, 2009-2010

KeyCorp, Queue Processor, Lockbox Specialist, 2008-2009

National City Bank, Lockbox Processing Specialist, 2008

Fresenius Healthcare, Facility Secretary at Suburban Home Dialysis, 2007-2008

Adecco Staffing, Queue Processor at National City Bank 2007

Walmart Department Store, Overnight Cashier, 2006

World Health Staffing, Litigation Support Specialist at Litigation Management, 2005-2006

Zeeba Surgery, Charge Entry/Records Clerk, 2004-2005

The City Mission, Data Processing Technician, 1999-2004

Education and Training

South University - Bachelor of Science in Nursing - November 2014 -Present

Remington College - Cosmetology Program- March 2011 – February 2013

Cleveland Institute of Dental-Medical Assistants - Medical Assisting Diploma - 1999

South High School - High School Diploma - 1997

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