Jamie Kratcha

*** ***** ****** ******

Barneveld, WI 53507

608-***-****

acq8ll@r.postjobfree.com

Summary An accomplished, dedicated, result driven management professional with extensive administrative support experience. Leverages finely-honed interpersonal and time management skills to successfully streamline workflow productivity to achieve goals and objectives of staff. Energetic and detail-oriented with a genuine passion for customer service and a well-rounded background in supporting a progressive organization. Highlights

Experience Human Resource & Finance Coordinator

Edgewater Management Company, LLC (The Edgewater Hotel) March 2015-Present

Help manage the HR needs of over 300 employees

Maintain employee relations by updating records for training, wages, benefits, orientation, communicating with state and federal departs for aid, etc

Train management and employees on payroll systems, time clocks, etc

Recruit and register new hires by posting open position on job boards, setting up interviews and registering them within our systems and company

Helped implement a new payroll system with executive team

Kept credit references current for all our clients Customer Service Operations/EDI Manager

Pivotal 5 Madison, WI

May 2014-March 2015

Hired and trained 4 employees within 3 months of my employment

Created multiple new standard operating procedures (SOP) on department policy

Collaborated with other managers and department heads to create an effective workflow as the company merged brands and moved their operations to the Madison area

Maintained compliance with trading partners such as Wal-Mart, Dicks Sporting Goods, Dunhams, Costco, The Sports Authority, Amazon, Kohls, Target, Shopko, JCPenny, TJMaxx, Marshalls, Groupon

Sales Rep/Order Management

Think it Then ink it Verona, WI

September 2013-May 2014

Work with sales reps on processing and managing their customers

Maintain a working relationship with all our vendors

Training new sales reps on our software systems and company procedures

Developed new training manuals, processing systems

Testing and trouble shooting a new developing software

Meticulous attention to detail

Focused on customer satisfaction

Skilled multi-tasker

Strong interpersonal skills

Time management

Client relations specialist

Conflict resolution techniques

Team management

Self-directed

Customer Service Manager/Sales Coordinator

Summit Golf Brands Barneveld, WI

October 2011-August 2013

Successfully managed the activities of 13 team members

Created training manuals

Developed, implemented and monitored programs to maximize customer satisfaction

Worked with customers, sales team and executives effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Interviewed, hired and trained new quality customer service representatives

Provided detailed initiatives & progress to corporate management

Prepared sales reports, sales-order status, sales agreements, and presentations

Handled contacts, confidential documents and agreements

Developed and sustained relationships with potential and existing clients EDI & Sales Automation Coordinator

Summit Golf Brands Barneveld, WI

November 2010-September 2011

Maintained sales automation systems for customer service team, outside sales force, and inventory team

Created the product catalogs in sales automation systems

Set-up and maintained compliance with trading partners such as Nordstroms, Dicks Sporting Goods, Golfsmith, Bloomingdales, AAFES, Amazon, Saks off 5th, Orvis, Burlington Coat Factory, TJ Maxx, Marshalls, Brooks Brothers

Helped developed and launch our company websites.

Trained sales force on Sales Automation System

Customer Service Representative

Summit Golf Brands Barneveld, WI

January 2007-November 2010

Addressed customer and sales force inquiries in a timely and accurate fashion

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

Provided accurate and appropriate information in response to customer inquiries Education BlackHawk Technical College

Associates Degree: Early Childhood Education - 2003 Skills Proficient in Microsoft Office programs (Word, Excel, PowerPoint, Access)

Ability to work with several operating systems, including Windows, Mac OSX

Experienced in multiple payroll systems; Payroll, Paychex, ADP

Skilled in Markup languages XML Html

Software systems Blue Cherry, Escape 4.8h, Poroni, Magento

Knowledgeable in Cloud Base servers; NetSuite, SPS Commerce

Ability to type 70 WPM

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