Cynthia Baldwin **** SE Clark St Bentonville AR

479-***-****- acq8dl@r.postjobfree.com

Skills as they relate to this position

I have strong leadership ability and the ability to develop people. I have excellent communication skills. Good interpersonal, problem solving skills and proven time management skills. Advanced Microsoft Office training.

Professional Experience

Purkeys, Rogers AR- 3-15 to Present

Documentation Specialist and SharePoint Designer/Admin

Confirm that all submitted documentation is accurate and complete.

Review site policies, operating procedures, work instructions and forms for format consistency.

Maintain revision control and tracking for controlled documents.

Review documents and written external communication for format, consistency and compliance with existing procedures.

Works with various departments company-wide to develop SharePoint solutions to solve business needs including Business Process/workflow automation and document imaging

Develop custom lists, workflows, sites, and document libraries using SharePoint Best Practices.

Experience managing corporate-wide SP projects using established methodologies: SDLC, waterfall, agile, from effectively gathering requirements to producing SP application functionality.

Provides leadership and expert knowledge in solving technical and business issues in regards to our small to medium sized, yet growing SharePoint environment.

Linn Energy, Fellows CA- 5/13 to 10-14

SharePoint Administrator/Developer/Data Analyst

Implementation of SharePoint-based workflows as well as development of Business Intelligence dashboards.

Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

Build proof of concept examples or graphical simulation software. Then maintain product test software and demos for training purposes.

Protects operations by keeping information confidential.

Regularly analyzing SharePoint content and storage.

Complete projects that require data mining, analysis, and presentation

Focus on solutions, dive into projects, and quickly identify drivers in the data

Identify relevant trends, do follow-up analysis, prepare visualizations

Develop dashboards to track remediation of issues

Ability to work in a fast-paced, technical, cross-functional environment.

Excellent visual design sense regarding clear and accurate presentation of data

Xerox, Bakersfield, CA- 5/12 to 5/13

Assistant to GM/Reports Analyst

Generate Reports for Credit, Agent Efficiency, No Issue Resolve, Staff vs Production and other reports on daily basis using Pivots tables, v-look-up, CMS and raw data for a call center environment.

Financial Flash planning.

Make sure Company Training is completed in full.

Assist training department with statistics for new agents.

Connect with all Supervisors and Operating Managers on daily basis about agent performance by email and personal contact.

Create Access databases for report generation.

Create SharePoint reports and forms for Agent Coaching.

Assist GM on daily basis with all aspects of call center and project management.

Bank of America-Chicago IL Sept 10 - Feb 12

IT Project Manager/Floor Coordinator

Direct and manage project development from beginning to end.

Estimate the resources and participants needed to achieve project goals.

Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

Set and continually manage project expectations with team members and other stakeholders.

Delegate tasks and responsibilities to appropriate personnel.

Identify and resolve issues and conflicts within the project team.

Identify and manage project dependencies and critical path.

Plan and schedule project time lines and milestones using appropriate tools such as document control software to update SOP's and other documents used in projects.

Develop and deliver progress reports, proposals, requirements documentation, and presentations. Used VLOOKUP for Excel database extraction.

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

Proactively managed changes in project scope, identify potential crises, and devise contingency plans.

Defined project success criteria and disseminate them to involved parties throughout project life cycle.

Build, develop, and grow any business relationships vital to the success of the project.

CGS-Midwest Generation, Chicago, IL Sep 08- Sept 10

Technical Support Level 2/3/Project Management

Responsible for IT Support and PM for 3 Coal Plants in the Chicago area.

Coordinated between all the various departments which are at work in a project including confined space.

Reported to the project manager liaising with all the employees that were involved in the project.

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.

Tracked and de-escalated technology and both computer and telephone equipment systems.

Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.

Procured, received, documented and tracked inventory of all computer equipment and software licenses using vlookup

Performed diagnostic testing on PC equipment and ensured printers were up and running at all times using Server 2003

Updated SOP's and revising of documents on a daily basis using INtellex document software. Resolved Windows related issues, Internet Explorer issues and other PC software related issues.

KRAFT Foods, Northbrook, IL Mar 05- Aug 08

Asset Management/ Deployment Team/Help Desk

Deployment of 60,000 laptop/desktop to new domain/image including data transfer

Building and Deployment of 4,000 End of Lease and New Employee laptops/desktops including data transfer.

Management of nine technicians on a daily basis, including assigning tickets, installations and training.

Recorded all client inquires, from initial call to incident resolution through Service Center and Digital Workflow.

Created and maintained new computer names and New User Profiles on a daily basis through Active Directory.

Diagnosed problems through Troubleshooting skills, research and isolation steps in, but not limited to,

Reconciliation of Lease Schedules from EDS to Kraft using vlookup and other tools.

Responsible for scheduling of migration and End of Lease users for North Shore Area, reporting of all new Dell computers to a database for the entire USA.

Generated and distributed daily reports for I/S management.

US NAVY, Key West FL Feb 00 – Feb 05

Tech Support- Civilian

Deployment and imaging of desktops and laptops for End users.

Used Ghost to re-image and refresh laptops and desktops and transfer data accordingly.

Responsible for Image creation through GHOST.

Prepared new computers for new hires and provide on-site support for all users.

Recorded all client inquires on a daily basis, from initial call to incident resolution through Ticketing System.

Contact this candidate