Richard G. Gomez

**** ********* ***** ****** * North Miami Beach, FL 33162 t 305-***-****

acq7vb@r.postjobfree.com

SUMMARY

Bilingual Business Analyst with over ten years of proven success and expertise in Designing, Managing and Supporting IT Systems and Implementations across multiple industries including Healthcare, Finance, and Travel.

SKILLS

MS (Visio; SQL Server; Team Server Foundation; SharePoint)

Microsoft Office Professional

Lotus Notes

IBM Blueworks Live

Web/Java technical Design

Rally

HP Quality Center

Platforms (Java; AS/400)

STRENGTHS

Business Analysis

Business Process Modeling

Business Rules Management

Change Management

IT Software Development Implementations

Customer Relations/Liaison

Requirements Elicitation /Documentation

Data Analysis

Project Management

System Application Support

Agile/Waterfall methodologies

Quality Assurance & Software Testing

EXPERIENCE

Baylis Claims Consultants, Miami, FL 3/2015 – Present

Consultant, Business Analyst

Work as a consultant for a premiere Public Insurance Adjusting company advising on best business practices, business process re-engineering and process modeling.

Murphy ETC Consulting, Inc, Miami, FL 10/2014 – Present

Consultant, Business Analyst

Work as a consultant for a Public Insurance Adjusting company, advising on best business practices, business process re-engineering and process modeling.

Randstad Technologies, Miami, FL 6/2014 – 9/2014

Consulting @ CIGNA Healthcare

Consultant, Sr. Business Analyst/Rules Analyst

Worked remotely as a consultant for major healthcare insurance carrier; duties included:

Business Process Modeling

Business rules harvesting, documentation and analysis as part of process improvement initiatives

Rules implementation in a Business Rules Management System (BRMS)

Elicitation and facilitation of business rules from business partners

Maintain continuity of the business rules solution across upstream and downstream partners and stakeholder groups including policy and strategy areas

Interface with all workstreams and critical enabling functions including requirements, business process engineering, IT delivery, testing, operational readiness, architecture, etc.

CHENMED, Miami, FL 8/2013 – 3/2014

Senior Business Analyst

Managed project implementations using an iterative software development approach for a healthcare company providing primary care to seniors. Partnered with business stakeholders and end-users to document current business processes and proposed business solutions. Collaborated with subject matter experts to gather system software specifications and identify process and product improvements.. Key areas of responsibility included:

Working closely with Coding and Billing depts. to resolve current system issues and proposed enhancement requests involving: ICD-9/10 and CPT codes, Recommended Diagnosis workflows (both for Coder and Doctor), Rejections, Re-billing

Requirements Elicitation and Documentation

QA testing and managing UAT efforts with business stakeholders, including creation and execution of test scripts

Product Ownership

Support and enhancement of existing systems, and design of new proposed systems and processes

Business analysis including Use Cases, Use Case & Activity diagrams, Process workflow mapping

Prototyping

ROYAL CARIBBEAN CRUISES LTD, Miramar, FL 1/2012 – 8/2013

Senior IT Business Analyst, Consultant

Assigned to Pricing & Promotions enterprise project, working closely with Business Rules Management System implementation including Business Rules Harvesting, Rules Engine creation and execution, User Interface design, System Integration testing, requirements gathering and analysis. Business Process Modeling including Use Case analysis, UML, Agile methodology.

BAYVIEW ASSET MANAGEMENT, LLC Coral Gables, FL 9/2009 – 12/2011

Senior IT Business Analyst

Executed web-based, Java platform project implementations of financial applications according to a formal SDLC methodology for a financial company servicing commercial and residential mortgages consisting of over 80 active lending-related applications. Key areas of responsibility included:

Business requirements documentation and translation into functional design technical specifications through business analysis, business process modeling, and partnering with the business units for requirements elicitation

Conducted system integration testing, involving creation of test plans and test cases and managed User Acceptance Testing

Worked in partnership with business stakeholders to define project requirements and business needs

Used Agile and Waterfall (Revised) methodologies approach for project management and implementations

Responsible for analysis in planning, developing, implementing, and ongoing re-engineering and improvement of business systems

Worked closely with project stakeholders, including software developers, subject matter experts and project managers to analyze and document specifications and design business solutions

Used industry standards/best practices including those as defined in the Project Management Body of Knowledge (PMBOK) as well the Business Analyst Body of Knowledge (BABOK)

Provided knowledge transfer and trained junior staff in Bayview BA methodology developing standards and training materials

LIBERTY POWER CORP., Fort Lauderdale, FL 1/2009 – 5/2009

Business Analyst-Consultant

Executed IT-based project implementations for a retail electricity provider, partnering with business to gather requirements, document business processes (via use cases, business process modeling and data flow charts), create business requirements and functional specification documentation, and manage testing/quality assurance efforts via test case creation, system testing, and guiding business during user acceptance testing.

BAYVIEW FINANCIAL, L.P., Coral Gables, FL 10/2007 – 6/2008

Software Business Analyst

Lead Business Analyst for a financial mortgage servicing company supporting software implementation of financial applications. Duties include business modeling and process analysis, requirements elicitation and scope definition, business analysis, quality assurance, data mapping and functional technical requirements documentation.

Achievements:

Successfully implemented a request and tracking financial system for Commercial Asset Valuations which resulted in the timely processing of and accurate tracking of property valuations

Contributed to the successful implementation, development and communication of project management best practices for the organization, using tools and techniques including those found in the Project Management Body of Knowledge (PMBOK)

SITA INT, Miami, FL 4/1999 – 7/2006

Business Systems Analyst/Project Manager

Responsible for the implementation and support of applications within a software development company operating in the travel industry. Key areas of responsibility included:

Business requirements documentation and translation into functional technical specifications through business analysis, business process modeling sessions, and partnering with the business units for requirements gathering

Conducted system integration testing and quality assurance and managing User Acceptance Testing

Change management

Documenting and managing defects and issues

Creation of project plans and management of deviations

Performing end-user training

Technical writing – creation of end-user training and application documentation

Provided application level project management to ensure delivery as per defined objectives and customer expectations

Achievements:

Successfully implemented over 10 major IT development projects of a financial nature for International & domestic customers

Created formal system specification documentation including user operating manuals which significantly reduced by over 50% customer support incidents which in turn greatly reduced corporate costs and increased revenues.

Developed end-user training program, significantly streamlining/enhancing the training process phase of a project

EDUCATION

B.S. Management/Business Administration, Computer Science minor

St. John's University, Collegeville, Minnesota

AFFILIATIONS

International Institute of Business Analysis (IIBA)

FOREIGN LANGUAGES

Spanish (fluent, oral & written)

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